Career Opportunities at ICEA Lion Group

Job Summary

• The role of the Associate II: Business Development is promoting and growing the Group Life & Pensions business by providing competitive quotations to clients, generating revenue through diverse distribution channels, new business processing, and providing excellent customer service.

Key Responsibilities

• Generating revenue from new and existing brokers as well as clients.
• Providing and sending competitive quotations to prospects and intermediaries.
• Preparing and writing proposals for submission and tender processing.
• Consulting on the most effective cover for a particular need, while taking a number of factors into account.
• Setting up meetings, preparing and delivering presentations to potential clients.
• Processing of documentation for new business acquisition.
• Developing and maintaining good working relationships with intermediaries, business partners and existing customers.
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
• Delivering good customer service by responding swiftly to queries and concerns from clients.
• Gathering customer service feedback and reporting on intellectual and operational issues raised by clients.
• Handling compliance and servicing meetings as assigned by Managers.
• Providing management with market feedback and intelligence.
• Regularly and accurately updating database of all prospective and closed business in addition to submitting a weekly report of activities to managers
• Ensuring strict adherence to practices, procedures and policy stipulated in the business development operational manual including the Code of Ethics.
• Maintaining and updating all forms of business contacts.
• Preparing regular management reports.
• Managing intermediaries and other business partners social forums to enhance relationships and reward good performance.
• Managing exhibition stands and corporate sponsorships.
• Providing advice to process improvement and system development initiatives affecting the department and participating in the automation of the business function.
• Identifying broker or emerging customer needs in order to help develop new business opportunities in liaison with business development heads.
• Training of staff (Executive Trainees, & Business Development Assistants), business partners and intermediaries.

Qualifications:

• Bachelor’s Degree in a business or social science related field from a reputable university.
• Reasonable progress toward professional qualification(s) in insurance e.g. ACII, FCII or equivalent, would be and added advantage
• At least four (4) year’s post qualification experience in a Life Assurance and Pensions Business Development function. Must have previous experience in sales and marketing.

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Key Responsibilities

• Allocating credits received in the bank to respective policies
• Facilitating receipting of all premium booked and giving feed back to the clients on all queries raised.
• Collecting of premiums due on the debit dates by sending direct debits instructions to the bank, following up with the bank on all unpaid instructions, and ensuring non -paying DDI are communicated to the client.
• Maintaining cordial relationship with the banks involved in DDI collections by negotiating an agreeable charge with the bank to ensure charges are favourable to both clients and the company (ICEA Lion).
• Arranging and guiding sectional meetings and report the minutes to the line manager on issues discussed separating urgent from important issues.
• Reviewing internal processes, and pursue improvement with ICT team on the best practice to ensure efficiency and effectiveness of operation processes.
• Reporting any challenges or risks to the operational efficiency experienced in the dept.
• Attending meetings with our partners (banks, sponsors, salesforce) or peers in the industry.
• Training new staff and other internal clients (sales team) and HR organised trainings on the operation processes to pass the knowledge to incoming staff and interested parties.

Qualifications:

• Bachelor Degree in any field from a reputable university.
• Progression towards a professional qualification(s) in insurance e.g. ACII, FCII or equivalent, would be an added advantage

Experience

• At least one (1) years’ post qualification experience in Life insurance Company