Customer Service Roles at Orchid Hr Outsourcing

Position Summary

• We are seeking a dynamic Call Centre Officer to drive sales and expand our customer base. The Call Centre Officer will be responsible for promoting and selling company products via phone, managing client relationships, and supporting the field sales team in achieving overall revenue targets.

Key Responsibilities

• Conduct outbound sales calls to contractors, hardware shops, developers, and distributors.
• Promote and sell company products.
• Understand customer needs and recommend appropriate products and services.
• Generate new leads and convert inquiries into sales.
• Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Follow up on quotations, orders, and payments to ensure closure.
• Maintain strong relationships with existing clients and identify upselling opportunities
• Provide accurate product information including pricing, availability, and delivery timelines
• Coordinate with logistics and production teams to ensure timely order fulfillment
• Update CRM systems and prepare daily/weekly sales reports
•  Accurately record customer interactions and feedback in the CRM system.
•  Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications/ Requirements

• Diploma or Degree in Sales, Marketing, Business Administration, or related field 
• At least 2 years’ experience in building materials, construction, or manufacturing industry.
• Experience in tele sales will be an added advantage.
• Strong understanding of the construction industry is an added advantage
• Excellent communication, negotiation, and closing skills
• Proficiency in Microsoft Office and CRM systems

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Position Summary

• We are seeking a dynamic Customer Service Assistant to drive sales and expand our customer base. The Customer Service Assistant will be responsible for promoting and selling company products via phone, managing client relationships, and supporting the field sales team in achieving overall revenue targets.

Key Responsibilities

• Conduct outbound sales calls to contractors, hardware shops, developers, and distributors.
• Promote and sell company products.
• Understand customer needs and recommend appropriate products and services.
• Generate new leads and convert inquiries into sales.
• Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Follow up on quotations, orders, and payments to ensure closure.
• Maintain strong relationships with existing clients and identify upselling opportunities
• Provide accurate product information including pricing, availability, and delivery timelines
• Coordinate with logistics and production teams to ensure timely order fulfillment
• Update CRM systems and prepare daily/weekly sales reports
•  Accurately record customer interactions and feedback in the CRM system.
•  Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications/ Requirements

• Diploma or Degree in Sales, Marketing, Business Administration, or related field 
• At least 2 years’ experience in building materials, construction, or manufacturing industry.
• Experience in tele sales will be an added advantage.
• Strong understanding of the construction industry is an added advantage
• Excellent communication, negotiation, and closing skills
• Proficiency in Microsoft Office and CRM systems