Career Opportunities at Superior Homes

Responsibilities:

• Sales of all real estate units and plots under Superior Homes.
• Identify and cultivate appropriate prospective clients, and follow up on new business opportunities, with the end goal of selling real estate units and plots.
• Source for new real estate clients through activations, meetings, referrals, site visits, cold-calling and all forms of sales prospecting.
• Follow up and sale of real estate to all client leads that are provided to the Sales team from the Marketing team.
• Ensure that all Sales Leads and discussions are tracked and recorded in the Client Relationship Management (CRM) System for Superior Homes Kenya.
• Meet allocated sales targets by proactively engaging in sales activities, with all performance measured against sales targets.
• Manage the sales process, all the way from identification of a client, towards closing and signing of Sale Agreements.
• Communicating effectively with customers and maintain up to date information regarding new initiatives, prices, deal of the month, and new products.
• Accompany clients during visits and inspections of the property.
• Establishing and maintaining excellent customer relationships by providing an efficient, reliable, friendly and courteous service to all customers.

Requirements:

• Proven experience as a Sales Executive in real estate sales, with those that have at least 3-years of experience in real estate sales.
• Track record with sourcing leads, converting leads to sales, engaging clients, and maintaining client relationships.
• Excellent Microsoft Office skills, especially with Microsoft Excel.
• Thorough understanding of sales and negotiating techniques.
• Ability to understand real estate market dynamics and convince buyers of the product you are selling.
• Honesty and integrity when carrying out all tasks.
• Strong communication skills (both written and oral).
• Good analytical and quantitative reasoning skills.
• Strong organizational and time management skills - ability to adhere to deadlines, multi-task and be able to prioritize.

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Responsibilities:

• Oversee the booking process from inquiry to confirmation and post-checkout communication.
• Manage OTA bookings from Booking.com, Expedia, Airbnb etc
• Ensure timely responses to inquiries and maintain communication with guests.
• Maintain and update listings across online platforms.
• Regularly update rates and availability.
• Monitor and respond to reviews and guest feedback.
• Develop and implement sales strategies to increase bookings and occupancy rates.
• Assist in creating marketing campaigns (social media, email).
• Build relationships with travel agencies, corporate clients, and partners.
• Prepare and deliver sales reports tracking KPIs (occupancy rates, revenue, ADR).
• Identify market trends to adjust strategies.
• Manage room rates and inventory across platforms.
• Implement dynamic pricing strategies.
• Monitor competitors' pricing.
• Handle OTA inquiries, bookings, modifications, and cancellations promptly.
• Provide customer service by addressing pre-arrival questions and requests.
• Manage and respond to guest reviews.
• Prepare reports on bookings, occupancy, revenue, and guest satisfaction.
• Monitor reservation trends and analyse data for forecasting and pricing optimization.

Requirements:

• Degree or Diploma in Hospitality, Sales, Marketing, or a related field.
• 2+ years of experience in sales, reservations, or online channel management in the hospitality industry.
• Familiarity with OTA platforms and reservation management systems.
• Strong customer service and communication skills.
• Proven experience in driving sales and marketing initiatives.
• Proficiency in MS Office and relevant software (e.g., PMS or Channel Manager systems).
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Flexibility to work evenings, weekends and holidays as needed.