Sales & Marketing Executive - OTAs at Superior Homes

Responsibilities:

• Oversee the booking process from inquiry to confirmation and post-checkout communication.
• Manage OTA bookings from Booking.com, Expedia, Airbnb etc
• Ensure timely responses to inquiries and maintain communication with guests.
• Maintain and update listings across online platforms.
• Regularly update rates and availability.
• Monitor and respond to reviews and guest feedback.
• Develop and implement sales strategies to increase bookings and occupancy rates.
• Assist in creating marketing campaigns (social media, email).
• Build relationships with travel agencies, corporate clients, and partners.
• Prepare and deliver sales reports tracking KPIs (occupancy rates, revenue, ADR).
• Identify market trends to adjust strategies.
• Manage room rates and inventory across platforms.
• Implement dynamic pricing strategies.
• Monitor competitors' pricing.
• Handle OTA inquiries, bookings, modifications, and cancellations promptly.
• Provide customer service by addressing pre-arrival questions and requests.
• Manage and respond to guest reviews.
• Prepare reports on bookings, occupancy, revenue, and guest satisfaction.
• Monitor reservation trends and analyse data for forecasting and pricing optimization.

Requirements:

• Degree or Diploma in Hospitality, Sales, Marketing, or a related field.
• 2+ years of experience in sales, reservations, or online channel management in the hospitality industry.
• Familiarity with OTA platforms and reservation management systems.
• Strong customer service and communication skills.
• Proven experience in driving sales and marketing initiatives.
• Proficiency in MS Office and relevant software (e.g., PMS or Channel Manager systems).
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Flexibility to work evenings, weekends and holidays as needed.