Career Opportunities at Zetech University

Job Objective

The position holder will be responsible for delivering high-quality customer service by efficiently managing calls, emails, and digital communications to resolve enquiries and complaints promptly. They will support marketing and admissions activities, maintain accurate records, and contribute to enhancing student engagement and service excellence. Reporting to the Admissions Officer, the role will include, but is not limited to, the following responsibilities:

Duties and responsibilities

• Educating customers about our programmes and how they fit into their career aspirations. 
• Meeting of the agreed student reporting targets. 
• Offering excellent and convincing guidance to clients to ensure that they enrol with the University. 
• Following up on all inquiries made on social media, via calls, walk-ins, emails and other channels to ensure clients register and report to meet the agreed target numbers. 
• Responding to customers inquiries via social media, calls, walk-ins, emails, and other channels. 
• Participating in outreach and activation marketing activities. 
• Managing and resolving customer complaints and collecting and disseminating customer compliments. 
• Compiling accurate inquiry and registration reports. 
• Any other duty that may be assigned from time to time by the supervisor. 

Qualification and experience

• Bachelors degree in Business, PR, Communications or a related field from an accredited or recognised institution. 
• A qualification in digital marketing and or other professional qualification in marketing is an added advantage. 
• At least 2 years of experience in service sales and marketing. Experience in digital marketing of a service and/or in a call centre is an added advantage. 
• Registration with a professional body will be an added advantage 
• Proficiency in computer applications.

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Job Objective

The main objective of the position holder is to support the integration, retention, transition, and progression of students and to ensure students have a positive experience at each step in their University life. The position holder will be reporting to the Head of Department

Duties and responsibilities

• Assist students in unit registration, examination registration, and exemption applications. 
• Monitor and maintain teaching staff attendance records, ensuring prompt follow-up on missed or late classes with lecturers and HoDs. 
• Collect and analyse student attendance data and prepare reports. 
• Act as the primary point of contact for student inquiries and resolve issues efficiently, escalating only when necessary. 
• Collect and coordinate student feedback, complaints, and departmental activity registrations.
• Consolidate student marks and academic records for HoDs and lecturers.
• Ensure adherence to class timetables and update schedules when needed. 
• Support the implementation of training policies for both students and staff. 
• Coordinate with the examinations office to facilitate smooth exam administration.
• Any other duty as may be assigned by the supervisor or as indicated in the detailed job description.

Qualification and experience

• A minimum of a bachelor's degree in Business Management, Education, IT or a related field from an accredited University.
• At least two (2) years of experience in the administration of academic/student customer service.
• Proficient in relevant computer applications
• Capable of working independently and committed to collaborating with colleagues across the university.
• Flexible, adapting the support they offer to the needs of the students in this evolving role