Careers at Africa Safari Trips

Key Responsibilities

• Meet and greet clients upon arrival at the airport with clear signage.
• Confirm guest identities and verify their booking and transfer details.
• Assist guests with immigration formalities (if necessary), baggage collection, and customs clearance.
• Liaise with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations.
• Communicate any changes in arrival times or delays to relevant teams.
• Provide guests with welcome kits, itineraries, contact information, or any other necessary documents.
• Handle guest questions, complaints, or special requests promptly and professionally.
• Maintain accurate arrival records and report daily activity to the operations team.
• Coordinate with hotel partners and internal departments regarding guest arrivals and any issues encountered.
• Assist with lost luggage procedures, flight delays, or emergency situations calmly and efficiently.

Qualifications and Skills 

• A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality. 
• Proficiency in German or Spanish language is an added advantage
•  At least 2 years experience in the travel industry in a similar position
• Strong communication and client management skills. 
• Ability to multitask and handle multiple client requests efficiently. 
• Detail-oriented and able to meet deadlines. 
• Ability to work flexible hours when necessary 

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Job Summary

We are looking for a proactive and detail-oriented Tour Sales Officer to join our team. The Job holder will manage client interactions, ensure smooth bookings, and oversee safari experiences for our customers.

Key Responsibilities

• Communicate with clients through WhatsApp, email, and calls to manage inquiries, bookings, and payments and and ensure a quick response time to client inquiries
• Prepare detailed itineraries and ensure all client requests and services are included.
• Create accurate invoices for confirmed bookings and follow up on timely payments
• Follow up with clients on safari to ensure satisfaction, promptly resolving any arising issues with accommodation or transport by coordinating with relevant departments.
• Consistently gather post-safari client feedback and handle any concerns.
• Ensure all changes in bookings or itineraries are clearly communicated to clients before and during their trips.
• Maintain a problem-free safari experience by resolving issues before they escalate to the office, ensuring a high level of client satisfaction.
• Contribute to the achievement of sales targets, measured weekly and monthly.
• Carry out additional responsibilities as assigned to meet company objectives.

Qualifications and Skills

• A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
• Proficiency in German or Spanish language is key for this position
• At least 2 years experience in the travel industry, particularly in reservations and/ or hotel bookings /reservations.
• Strong communication and client management skills.
• Experience in sales or customer service, preferably in the travel or tourism sector.
• Ability to multitask and handle multiple client requests efficiently.
• Detail-oriented and able to meet deadlines.
• Ability to work flexible hours when necessary