Careers at Big Square Kenya

Minimum Requirements:

• Part II qualifications in Accounting (CPA Section 4).
• Bachelor's degree in Accounting & Finance.
• Two to Four years' working experience.
• FMCG/hospitality background would be considered an added advantage.

Responsibilities:

• Ensure adherence & controls of cash & bank, review policies, manage cash flow.
• Manage Suppliers and other stakeholders; budget and track cashflow, reimbursement of petty cash.
• Meet statutory deadlines: Accurate taxes, VAT, WHT, audits, records.
• Manage investments & assets: Track records, acquisitions, disposals, loans.
• Reporting; posting Landlord and HQ invoices, manage prepayment, insurance and license schedules among others.
• Foster team growth: Share knowledge, train new members.

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Minimum Requirements:

• A bachelor's degree in a relevant discipline.
• CIM certification is an added advantage.
• At least five [2] years' work experience in a customer experience role.

Responsibilities:

• Implement customer relationships policy with branch and marketing teams.
• Leverage CRM and NPS insights to shape strategy.
• Segment audiences for personalized communication.
• Identify key touchpoints and create a communications plan.
• Ensure timely voucher dispatch and prospect for corporate clients.
• Respond to customer queries and complaints promptly, escalating as needed.
• Develop strategies to improve customer satisfaction, including loyalty programs.
• Report on customer complaints, resolutions, and trends.