Careers at Bridge Talent Management

About This Role

We are a leading player in Kenya’s commercial baking and food manufacturing sector, known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction, we’ve built a reputation for reliability and quality in the fast-moving consumer goods space.

Key Responsibilities

• Assess creditworthiness of new and existing customers.
• Set and review credit limits in line with company policies.
• Issue invoices and statement accurately and on time.
• Follow up on overdue accounts through calls, emails, and visits.
• Maintain proper records of customer accounts and reconciliations.
• Prepare monthly aging reports and recommend actions for delinquent accounts
• Liaise with sales and customer service team on credit and collection matters.
• Assist in developing and enforcing credit control policies and procedures.
• Support external audits and management reporting on receivables.

Qualifications

• Diploma or Bachelor’s degree in Accounting, Finance, or Business Administration.
• CPA Part 2 or above preferred.
• Minimum 3 years’ experience in credit control or accounts receivables, preferably in FMCG or manufacturing.
• Proficient in accounting software (e.g. QuickBooks, Sage, or ERP systems).

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About This Role:

We are a leading player in Kenya’s commercial baking and food manufacturing sector, known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction, we’ve built a reputation for reliability and quality in the fast-moving consumer goods space.

Responsibilities:

• Respond promptly to customer inquiries via phone, email and social media.
• Manage customer orders, invoices by Ensuring accuracy and timely fulfilment.
• Resolve customer complaints professionally and escalate issues where necessary
• Maintain an updated customer database and truck customer interaction
• Support marketing and sales initiatives, including promotion and customer outreach
• Liaise with production and delivery teams to ensure customer needs are met.
• Collect and report customer feedback for continuous improvements.

Requirements

Qualifications:

• Diploma or Bachelor’s degree in business management /Administration, marketing or related field
• At least 3 years of experience in customer service. preferably in FMCG, food and or retail industry
• Proficiency in MS office and basic CRM systems
• Strong verbal and written communication skills in English and Kiswahili