Careers at BURN

About The Role

Burn is looking for an Agent Care Team Manager with the following responsibilities.

Duties And Responsibilities

• Strategic Leadership s Alignment:
  • Lead the development and execution of strategies to maximize agent performance in line with global commercial objectives
  • Partner with business leaders to create strategies that enhance agent support, improve agent satisfaction, and contribute to business growth
• Operations Management:
  • Oversee daily operations of agent care teams, ensuring high performance, smooth workflows, and business targets are met
  • Collaborate with the Sales Operations team to ensure adherence to standard operating procedures (SOPs) across global teams, driving efficiency and consistency
  • Manage the recruitment, training, and onboarding of sales agents/ACT officers
  • Ensure correct agent mapping and zoning based on approved criteria and SOM
  • Verify and confirm field team commission payments, ensuring timely processing
  • Address field challenges and support agents in improving their performance
• Training s Development:
  • Develop and implement training programs for agent care officers to ensure continuous improvement and alignment with company goals
  • Collaborate with training teams to assess agent training needs, address skill gaps, monitor performance, and ensure compliance with SOPs
• Budget s Resource Management:
  • Manage the agent care team’s budget, allocating resources effectively to maximize performance and meet business demands
  • Lead efforts to streamline operations, improve efficiency, and reduce costs
• Business Development s Process Improvement:
• Work with senior management to identify and implement process improvements that enhance operational efficiency and agent satisfaction
• Escalation Management:
  • Oversee and manage escalations from sales agents related to performance issues
  • Identify root causes and implement strategic solutions to prevent future issues

Skills And Experience

• 5+ years of experience in sales or operations management, ideally in the renewable energy or clean cooking sectors
• Proven experience in sales support or agent management roles
• Strong strategic thinking and experience managing cross-functional teams
• Bachelor’s Degree from an accredited university
• Solid understanding of performance metrics, data analysis, and reporting
• Experience in business development, sales strategy, or process optimization
• Sales/operations data analysis and reporting experience
• Experience managing large, geographically dispersed teams

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About the role

• Burn is looking for a Field Operations Warehouse Officer who will be responsible for organizing the safe and efficient receipt, storage, and dispatch of warehoused goods. 

Duties and Responsibilities:

• Last Mile Inventory Management:
  • Ensure safe, timely & effective flow of inventory in the last mile meeting BURN’s operating procedures and processes consistently.
  • Overseeing stock storage processes including tagging and labelling
  • Report the stock status to the warehouse supervisor daily.
  • Keep an accurate, and up-to-date track of inventory to minimize losses and damages.
  • Ensures recovery of lost inventory happens according to processes.
  • Ensure incoming product is received and managed/arranged appropriately according to BURN’s procedure
• Stock Taking:
  • Be responsible for managing and running planned stock takes.
  • Manage and control inventory stock counting/inventory accuracy checks with support from Field Operations Officer and sales agents.
• Forecasting:
  • Forecasting supply and demand to prevent overstocking and running out-of-stock.
  • Placing and receiving orders from the regional warehouse to replenish stocks as needed.
• Sales Orders:
  • Report sales orders (via serial numbers) to the Field Ops Officer on the daily basis
• Aftersales:
  • Receiving the default product brought back for fixing and communicating resolution timelines to the customer.
  • Troubleshoot and fix defaulted products and update the relevant reports after resolution.

Skills and Experience:

• 2+ years of stock management
• Excellent written and verbal communication skills.
• Strong analytic/number-crunching background,
• Bachelor’s degree from a university

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About the Role:

The Head of Logistics Operations - Electric is responsible for overseeing and optimizing logistics operations across the electric business unit, focusing on last-mile logistics enablement. This role includes coordinating outbound and reverse logistics, managing delivery efficiency, and supervising 3PL (Third-Party Logistics) partnerships to ensure seamless stoves delivery to customers. The position plays a critical role in ensuring cost-effective, timely delivery and high service quality for all our electric business unit customers.

Duties and Responsibilities:

• Logistics Coordination:
  • Manage and oversee outbound logistics to ensure timely and efficient delivery of products.
  • Coordinate with drivers and fleet managers to maintain smooth delivery processes.
• Reverse Logistics Management:
  • Develop and implement strategies for managing reverse logistics, including repossessions, returns and repairs.
  • Ensure proper handling, storage, and reallocation of returned products.
• Delivery Efficiency:
  • Monitor and improve delivery KPIs to ensure consistent efficiency.
  • Identify bottlenecks in the supply chain and implement solutions to address them.
• 3PL Partner Management:
  • Collaborate with external logistics providers to optimize operations.
  • Negotiate and manage contracts with third-party logistics partners.
• Operational Oversight:
  • Align logistics strategies with overall company goals and ensure adherence to SOPs.
  • Monitor and report on logistics costs, identifying areas for cost reduction.
• Compliance and Safety:
  • Ensure all logistics activities comply with local regulations and company policies.
  • Develop and maintain safety protocols to minimize risks in logistics operations.
• Team Leadership:
  • Lead and mentor the logistics team to build a high-performing unit.
  • Foster a culture of accountability, collaboration, and innovation.

Skills and Experience:

Proven Experience:

• A minimum of 5 years of experience in logistics or supply chain management, with demonstrated success in overseeing and optimizing logistics operations.

Industry Knowledge:

• Comprehensive understanding of logistics best practices, emerging trends, and technologies within the electric or renewable energy sector.

Communication Skills:

• Strong verbal and written communication skills, with the ability to effectively liaise with stakeholders, negotiate with partners, and provide clear direction to teams.

Leadership Skills:

• Exceptional leadership capabilities with a proven track record of managing and developing high-performing teams in logistics or supply chain roles.

Project Management:

• Advanced project management skills, including planning, execution, and performance measurement of logistics and supply chain initiatives.

Collaboration:

• Ability to collaborate with internal and external stakeholders, including third-party logistics (3PL) providers, to ensure seamless supply chain operations.

Analytical Skills:

• Proficiency in analyzing logistics data and KPIs to identify areas for improvement and optimize operations.

Software Proficiency:

• Experience with logistics management tools and software to streamline operations and reporting.

Regulatory Knowledge:

• Familiarity with local and international logistics regulations, standards, and compliance requirements.

Negotiation Skills:

• Strong negotiation abilities to manage contracts and partnerships with third-party logistics providers.

Environmental Awareness:

• Knowledge of sustainable logistics practices and a commitment to implementing eco-friendly supply chain strategies.

Technical Knowledge:

• Understanding of reverse logistics and repair/refurbishment processes in the electric product sector.

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About the Role:

Are you an experienced audit professional with a passion for sustainability and environmental stewardship? Join us as a Senior Auditor in the carbon credits generation industry, where you'll play a vital role in ensuring transparency, compliance, and operational excellence within this critical sector.

Duties and Responsibilities:
As a Senior Auditor, you will:

• Develop and execute risk-based audit plans focusing on carbon credit generation, trading, and compliance processes.
• Conduct financial, operational, and compliance audits to evaluate the effectiveness of controls, particularly in project verification and certification processes.
• Assess compliance with international carbon credit standards, such as CDM, VCS, or Gold Standard.
• Collaborate with stakeholders across project development, finance, and legal teams to address audit findings effectively.
• Prepare and present detailed audit reports, including risks and recommendations, to senior management and stakeholders.
• Lead reviews of emission reduction project documentation, data integrity, and reporting practices.
• Stay updated on global carbon market trends, standards, and regulatory requirements.
• Mentor and guide junior audit staff, fostering a culture of accountability and continuous improvement.

Skills and Experience:

• Bachelor’s degree in Accounting, Finance, Environmental Science, or a related field.
• Professional certification such as CPA, ACCA, CIA, or relevant qualifications in environmental or sustainability standards.
• At least 5–7 years of experience in internal/external auditing, preferably in the carbon credits, renewable energy, or environmental sustainability industries.
• Strong understanding of carbon credit generation processes, including project development, verification, and certification.
• Proven experience in planning and executing audits independently, particularly in regulatory and compliance environments.
• Experience working with international frameworks like CDM, VCS, or Gold Standard is highly desirable.
• Background in mentoring or leading audit teams is an advantage.
• Integrity and Accountability: Demonstrates the highest ethical standards and commitment to transparent processes.
• Critical Thinking: Strong analytical skills to evaluate complex systems and processes.
• Effective Communication: Exceptional report writing and presentation skills tailored to diverse stakeholders.
• Detail-Oriented: Ensures precision and accuracy in all audit-related activities.
• Leadership: Inspires and motivates audit teams while promoting best practices.
• Sustainability Mindset: Passion for contributing to global climate action initiatives.
• Advanced knowledge of auditing standards, financial controls, and compliance frameworks relevant to carbon credit projects.
• Familiarity with carbon market mechanisms, such as carbon offset registries and monitoring frameworks.
• Proficiency in auditing tools, ERP systems, and data analytics platforms.
• Expertise in international carbon credit standards like CDM, VCS, or Gold Standard.
• Advanced Microsoft Excel and PowerPoint skills, with the ability to analyze and present complex data.