Careers at Equity Bank Kenya

Job Purpose

We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze, and prioritize requirements for various IT projects. You will be responsible for ensuring that IT solutions align with business objectives and maximize efficiency and effectiveness.

The Business Analyst’s role is to elicit, analyze, document, and validate the business needs of stakeholders. This includes interviewing stakeholders, eliciting, and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive by exploring emerging technologies to optimize business processes. The BA will play a pivotal role in ensuring IT’s understanding of business requirements.

Majorly, BA acts as a bridge between specific Business Units/Subsidiaries and IT Services, planning and coordinating operational activities by maximizing the value provided by systems to that particular business unit or subsidiary. In addition, work with users to identify ways in which IT services can benefit their business, and define the detail of their requirement in terms of functionality and performance.

Responsibilities:

• Collaborate with project sponsors to determine project scope and vision
• Clearly identify project stakeholders and establish user classes, as well as their characteristics
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identify and establish scope parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and project team to prioritize elicited requirements
• Research, review and analyze the effectiveness and efficiency of existing requirements- gathering processes and develop strategies for enhancing or further leveraging these processes. 
• Maintain an understanding of business processes and their IT needs
• Maintain an awareness of current and emerging technologies
• Identify opportunities where business objectives can be met by using IT
• Provide Business Units/Subsidiaries with advice, guidance and assistance in the identification, selection, testing, and analysis of IT Services’ capabilities
• Work with users to define the details of their requirements in terms of functionality and performance
• Support introduction of new services § Proactive identification of value-adding IT business solution for the business units/domains
• Ensure business requests align with IT strategy and recommend IT solution that will maximize influence and business process improvements
• Draw out business prioritization process – assist in making the case for funding and supporting stakeholder discussion leading to approval
• Represent specific business user constituencies in ensuring that realistic but robust requirements are submitted
• Facilitate understanding of specific requirements and adequate packaging of service for represented Business/Subsidiaries
• Monitor overall application and functionality build, ensuring requirements are implemented § Manage key stakeholders in IT and business to ensure tight alignment of IT initiatives with the business objectives
• Coordinate communication strategies with end-users and business community
• Establish (with Business & Technical solutions) the best technical support to deliver cost-effective solution satisfying the business requirements and needs
• Monitor specific functionality build, ensuring requirements, budget and calendar are respected 
• Support on acceptance and user testing
• Voice concerns and/or satisfaction on the user community with IT Service effectively creating a continuous improvement circle
• Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements

Qualifications

Formal Qualifications:

• First degree in Business or ICT related discipline from a recognized university
• Certified Business Analysis Professional (CBAP) certification is desirable
• MBA is an added advantage
• Knowledge of a mainstream project methodologies and frameworks (e.g. Agile, SAFe, Scrum, Prince2 etc.)

Years of experience:

• Minimum 3 years as a Business Analyst or a Process Analyst

Knowledge:

• Business Analysis
• Financial services industry knowledge
• Benefit/Value assessment
• Customer service
• Decision making
• Problem solving
• Relationship development
• Requirement specification
• Business technology application

Skills:

• Excellent written and oral communication skills
• Excellent interpersonal skills
• Excellent analytical and problem-solving skills
• Excellent negotiation skills
• Strong leadership, people management and supervisory skills

Attributes:

• Ability to make sound and logical judgements
• Demonstrate leadership and personnel/project management skills
• Good understanding of the organization’s goal and objectives
• Able to conduct research into issues and products as required

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Job Purpose

The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. 
Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved.  

It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assist business managers in identifying and evaluating opportunities for improvement/innovation. Will lead process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure and reporting. The Process Analyst will also be expected to be proactively exploring emerging technologies to optimize business processes.

Responsibilities:

• Define the scope and estimations for process initiatives. 
• Proactively plan process deliverables based on relevant project delivery method 
• Work with business stakeholders to prioritise process work. 
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
• Conduct As-Is and To-Be discovery, analysis and design using relevant analysis techniques. 
• Proactively engage with business on strategic initiatives which require analysis and process improvement. 
• Professionally consult with senior stakeholders across verticals and horizontals 
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders, for each process improvement initiative. 
• Define and analyse value chains (cross functional process mapping) and linking business strategy to process architecture. 
• Understand process improvement & Enterprise Architecture frameworks. 
• Understand advanced process measurement (tying value chain processes to corporate performance metrics) 
• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools. 
• Ensure successful implementation of processes by evaluating benefit realisation. 
• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use. 
• Understand how change management integrates into the overall transformation initiative. 
• Develop communication plans that will facilitate the planned changes. 
• Develop mitigation strategies for cross-organizational impacts for process improvement projects. 
• Ability to use BPM related tools including project planning and tracking. 
• Ability to manage the capture of information in the BPM tools and review models for compliance with standards. 
• Understand current and emerging technology landscape and how it can be used in the BPM context. 
• Understand all the regulatory and compliance drivers for the business within their customer domain. 
• Create process maps/workflows. 
• Facilitate process workflow modelling sessions in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end flows. 
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting the agreed service levels. 

Qualifications

Minimum Education:

• Bachelor’s Degree from a recognized accredited university (ICT or Business) 
• Master’s Degree in Information Systems or related field will be an added advantage.

Minimum Experience:

• Minimum 5 years of relevant professional experience in banking or financial services sector

Critical Competencies:

• Detailed understanding of the BPM mapping and process automation 
• Detailed experience in the banking or financial industry with emphasis on Digital Banking 
• Ability to break complex processes into simple understandable steps and guide on execution 
• Detailed understanding of Agile tools and techniques with proven experience in Agile development environment with specific familiarity with SCRUM 
• Hands-on experience of BPMN process modelling tools such as Microsoft Visio and BPM engines like Newgen, Power Platform, iServer, Enterprise Architect, Aris, ProcessMaker etc

Personal Attributes:

• Attention to detail and passion for delivering outstanding service to internal and external customers. 
• Excellent interpersonal, negotiation, verbal, and written communication skills. 
• Tactful and diplomatic change management specialist 
• Ability to communicate ideas, both orally and in writing, to influence others using on-on-one contact, formal presentations, and group discussions. 
• Ability to maintain strict confidentiality. 
• Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation, and regulations. 
• Keep the stakeholders informed about progress through written communication, phone communications, and/or face-to-face meetings. 
• Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as necessary. 
• Maintain a consistent image as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization. 
• Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct and indirect lines of authority. 
• Ability to multi-task and work independently as well as part of a team; self-motivated 
• Excellent organizational and time management skills 
• Critical thinker 
• Creative problem solver 
• Great analytical skills 
• Data-driven approach

Change Management:

• Ensure a healthy working relationship between team and other departments in terms of system functionality and business processes in the bank. Front and back-end and all processes in between need to be considered.  
• Ensure the processes and systems used adhere to Industry standards and compliance rules.  
• Provide constant feedback on status of changes to be implemented. 
• Ensure all changes are implemented on time and the operational impact has been assessed and properly catered for