Careers at Flexi-Personnel

The project combines measurable community health impact with a sustainable, income-generating business model for local entrepreneurs, and depends on strong coordination between government, professional bodies, suppliers, and community level teams.

 Key Responsibilities

• Coordinate overall project implementation, developing workplans, activity schedules, and calendars; ensure activities meet approved plans, budgets, timelines, and quality standards; track milestones, risks, and dependencies.
• Coordinate recruitment, onboarding, and training (entrepreneurship, business, product knowledge, financial literacy) of CHEs; provide ongoing coaching and monthly mentorship on local health systems, screening techniques, and referral pathways to help CHEs progress through performance tiers; drive CHE retention (target: 90%+ active monthly).
• Maintain strong relationships with MoH, the Dental Association, Healthy Entrepreneurs (HE), CARE Kenya, CARE International UK (CIUK), Haleon, funders, suppliers, and local government; run monthly coordination meetings with CHEs and partners; prepare partner updates and represent the project in relevant forums; participate in the project's Technical Working Groups (Health Literacy & SBCC, Supply Chain, and MEAL) and in quarterly and annual partner review sessions.
• Provide day-to-day supervision, coaching, and performance management of the Project Assistant; delegate tasks, support development, and ensure accurate project record-keeping.
• Coordinate end-to-end supply chain — procurement, storage, distribution, in partnership with Healthy Entrepreneurs (HE), including the digital stock monitoring system for real-time sales tracking and stockout alerts (target: ≥85% of CHEs with no stockout in any calendar month); monitor stock and manage reconciliation; manage CHE consignment arrangements (target: 95% repayment within 90 days); mitigate stock-out, loss, and expiry risks.
• Monitor CHE sales, uptake, and household reach; review performance by cohort and tailor support strategies; prepare a fortnightly market intelligence report from monthly price surveys; support marketing activity to hit monthly sales targets.
• Ensure CHEs deliver accurate, MoH/Dental Association-approved health education on oral health, pain and fever management, and nutritional deficiencies; monitor quality and consistency; ensure CHEs understand referral boundaries and adverse-event reporting protocols
• Maintain systems tracking outputs, sales, training, and reach; prepare weekly/monthly/quarterly/donor reports; track KPIs via dashboards; document lessons learned and use data to inform decisions.
• Support budget preparation and expenditure tracking against workplans; flag budget risks promptly; contribute budget inputs to fundraising proposals.
• Identify and manage operational, supply chain, safeguarding, and reputational risks; ensure compliance with organisational, donor, and MoH requirements and applicable law; escalate significant issues promptly.
• Maintain accurate project records; prepare briefs, minutes, and progress updates; capture success stories; support communications activity with appropriate approvals (including consent for use of stories and photos by CARE International UK and Haleon).

Qualifications, Experience & Technical Skills

• Bachelor’s degree in public health, Business Administration, Development Studies, Social Sciences, or related field
• 3–5 years' project coordination/management experience, ideally in NGO, social enterprise, or development settings, including community health, entrepreneurship, or livelihoods programming and field team supervision
• Experience with government/health-sector partners; supply chain, distribution, or consumer product experience highly relevant
• Working knowledge of M&E principles, including designing or maintaining basic M&E tracking systems
• Strong project planning, data-driven reporting, supply chain/inventory literacy, sales/commercial tracking, MS Office proficiency, and budget-tracking skills

Other requirements:

• Commercially minded while committed to community health/social impact; strong interpersonal skills across government, partner, and community stakeholders; high integrity and accountability; solutions-oriented and resilient in a fast-paced, resource-constrained environment
• Direct line management of the Project Assistant with coaching and development support; indirect leadership/coaching of the CHE network; confident representing the project in partner and government forums
• Postgraduate qualification in a relevant field; prior oral health/FMCG/consumer health product experience; direct MoH or professional association partnership experience; familiarity with digital platforms (e.g., KOBO, ODOO, or the Rafiki Afya CHE digital data collection system); Kiswahili or local language fluency
• Regular travel within Kisumu and surrounding project communities for field activities, CHE coaching, market surveys, and stakeholder meetings; occasional travel to other project/partner locations. Occasional weekend/public holiday work may be required, with time off in lieu granted.
• Adhere to Live Well's Safeguarding Policy and Code of Conduct; ensure CHEs and staff follow safeguarding, ethics, and data protection requirements; report concerns promptly; comply with applicable Kenyan laws on product distribution and health messaging
• Valid driving licence required, with willingness to travel to remote project sites. Fluency in English required; Kiswahili and/or relevant local languages spoken in Kisumu an advantage.

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Key Responsibilities

Project Implementation Support

• Support implementation of activities in line with approved workplans, schedules, budgets and project guidelines, as directed by the Project Coordinator.
• Support coordination of CHE recruitment, onboarding, training, monthly meetings, coaching and field activities, including mobilising participants.
• Prepare activity schedules, logistics, attendance registers, field documentation and meeting packs; take minutes and record action points.
• Follow up assigned action points and report progress to the Project Coordinator weekly, or sooner if urgent.
• Support stakeholder meetings and community activities.

Field Monitoring and CHE Support

• Travel regularly to project communities in Kisumu and surrounding areas, following an agreed monthly field plan.
• Support field monitoring and supervision of CHE activities, including household visits, health education sessions and sales activity.
• Support CHEs with implementation issues (tools, record-keeping, product handling, scheduling) and escalate unresolved challenges to the Project Coordinator.
• Support verification of CHE activities, household reach, sales, training participation and other indicators through spot checks, record reviews and follow-up visits.
• Conduct or support market surveys, community mobilisation and collection of project information; flag concerns on health message quality or referral practice.
• Submit a field visit report after each trip within the agreed timeframe.

Data, Monitoring and Reporting Support

• Collect, compile, check and organise data on CHE activities, household reach, sales, training, stock and other indicators.
• Maintain accurate databases, trackers, attendance records and filing systems.
• Identify inconsistencies or missing information and escalate to the Project Coordinator.
• Support preparation of weekly, monthly, quarterly and donor reports by supplying accurate data and supporting documents.
• Support the use of digital tools such as Kobo, Odoo, Excel or the Rafiki Afya CHE digital data collection system, including helping CHEs and CHAs use them.
• Support documentation of success stories, lessons learned and photographs, following consent and safeguarding requirements.

Supply Chain and Stock Support

• Overall responsibility for the supply chain remains with the Project Coordinator, in partnership with HE.
• The Project support assistant: supports product distribution and stock monitoring, and coordinates with HE and CHEs on availability; carries out field-level stock checks and reconciliation, and supports documentation of stock movements; identifies and promptly reports potential stock-outs, losses, expiries and discrepancies to the Project Coordinator.

Administration and Logistics

• Support travel and field logistics; organise meetings, trainings, workshops and project events.
• Prepare meeting materials, take minutes and maintain project files in hard copy and electronic form.
• Support procurement and payment documentation where required, in line with Live Well procedures.
• Follow up logistical arrangements with internal teams and service providers.

Stakeholder Engagement

• The Project support assistant supports, but does not lead, relationships with MoH and local government, CHEs and CHAs, CARE Kenya, Healthy Entrepreneurs, Haleon and other partners, and community leaders, handling routine communication, logistics and follow-up. The Project Coordinator remains responsible for overall stakeholder coordination and representation of the project.

Safeguarding, Compliance and Ethics

• Comply with Live Well's Safeguarding Policy and Code of Conduct, data protection and confidentiality requirements, and applicable Kenyan laws.
• Work ethically with communities and participants, and obtain informed consent before collecting personal data, photographs or stories.
• Report promptly to the Project Coordinator any safeguarding concern, fraud, misconduct, data protection incident or other risk.

Qualifications, Experience & Technical Skills

• Diploma or Bachelor's degree in Development Studies, Public Health, Social Sciences, Business Administration, Community Development, Project Management or a related field.
• 1–3 years' relevant experience in project implementation, community development, NGO or development programmes, field operations, social enterprise, health or livelihoods work.
• Experience collecting and managing project data; good Microsoft Office skills, especially Excel.
• Good organisational, communication, documentation and interpersonal skills; able to work independently on assigned tasks while reporting regularly to the Project Coordinator.
• Fluency in English. Kiswahili and/or a local language spoken in Kisumu is an advantage.
• Advantage: experience with community-based teams or community health programmes, stock or distribution records, and Kobo, Odoo or similar tools.
• MANDATORY – Valid Kenyan driving licence and at least 2 years' practical experience driving a manual transmission vehicle.