Careers at International Organization for Migration (IOM)

Context:

• Under the overall supervision of the - Chief Migration Officer (CMHO) Health and the direct supervision of the - Senior Radiologic technologist, with the guidance of IOM Teleradiology Center/ for technical matters the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Nairobi , Kenya.

Core Functions / Responsibilities:

• Prepare the daily chest X-ray worklist extracting from the overall health assessment worklist and share the worklist to the IOM radiology unit staff or to the external service provider and accompany the applicants to the radiology service provider for CXR taking if the x-ray is done by external provider.
• Enter the bio-data correctly and timely on x-ray reporting template for immigrants and refugees as needed and save files appropriately or pass to the radiologist as per work arrangement.
• Verify the identification of immigrants and refugees using original passport or valid ID with photo including name, age and gender to prevent substitution during X-ray taking, and assist in organizing and properly handling the applicants at the radiology reception.
• Assist the IOM Radiology Technologist or the external radiology service provider in Xray related counselling, checking pregnancy for female applicants and taking consent or cross checking if consent was taken when the applicant is pregnant.
• IOM is committed to a diverse and inclusive environment. Internal and External candidates are eligible to apply to this vacancy.
• Complete the identity confirmation part of the chest examination in e-Medical website, enter data into Global Software for UK pre-entry TB screening programme, and/or MiMOSA as needed.
• Assist in providing radiation protection lead shields to applicants, and in case of external service provider, make sure the external service provider uses radiation protection pelvic lead shielding for all applicants.
• Assist the radiologic technologist in entering the applicant’s biodata to the CR/DR machine and ensuring the standard and correct labelling of Chest X-rays by checking the correctness of biodata.
• When the IOM X-ray service is outsourced to external provider, remind the Radiologic Technologist at the external provider to take technically good quality CXR in accordance with IOM radiology guidelines and the resettlement country technical instructions.
• Make sure the chest X-rays are completed in a timely manner by the external radiology service provider when the chest X-rays are taken by the external provider and assist in the timely transfer of the chest X-ray images from the external provider to the IOM image server as needed when there is no set up for direct image transfer.
• Upload the chest X-ray image to e-Medical website timely and properly, burn the images on CD or prepare hard copy X-ray documents as needed.
• Communicate with the Radiologist in the mission or IOM Teleradiology Center for reading the chest X-rays, notify when CXR is done and sent to the server, receive additional view requests, call the applicants, and in coordination with the Radiologic Technologist, make sure the additional views are completed on time.
• Download the X-ray reports from the radiology system or shared folder where the reports are filed and deliver the report to the panel physicians as needed.
• Prepare the daily X-ray statistical reports and other necessary Radiology Unit related monthly statistics as needed. Cross check and confirm the correctness of the number of chest X-ray readings by Radiologist as needed.
• Coordinate with the staff in Migrant Health Assessment Center and IOM country mission, and x-ray machine provider when needed.
• Assist IOM radiologic technologist in maintaining optimal workflow, keeping the safety of the machines, keeping track of X-ray consumables and early notification, and in creating client friendly environment in the radiology unit.
• Contribute to the radiation safety measures in the Radiology Unit by complying to the radiation safety rules and regulations and regularly wearing radiation measuring badges while at work.
• Perform any other duties as may be assigned.

Required Qualifications and Experience
Education

• Bachelor’s degree in a science field such as computer science, administration, health sciences or related fields with two years of experience; or
• Completed Secondary education with four years of experience required.

Experience

• Experience in technical or administrative support, clerical work.
• Computer skills proficient in Microsoft Office, especially Excel required.
• Knowledge and experience on x-ray related service is an advantage.
• Knowledge and experience in using of different software and medical/digital radiology system applications is advantage

Language

• Fluency in English and Kiswahili is required.

Required Values
Inclusion & respect for diversity

• Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
• Challenges prejudice, biases and intolerance in the workplace.

Integrity & transparency

• Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
• Delivers on commitments; manages the organization’s resources reliably and sustainably.
• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behavior.
• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

Professionalism

• Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
• Seeks to raise professional standards in self and others through daily work and activities.
• Adapts quickly to change and is decisive and versatile in face of uncertainty.
• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Required Competencies
Teamwork

• Establishes strong relationships with colleagues and partners; relates well to people at all levels.
• Is fully aware of the team purpose, respects and understands individual and collective responsibilities.
• Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.
• Coordinates own work with that of the team to meet agreed priorities and deadlines

Delivering Results

• Produces quality results and provides quality services to clients.
• Meets goals and timelines for delivery of products or services.
• Manages time and resources efficiently, monitoring progress and making adjustments as necessary.
• Shows understanding of own role and responsibilities in relation to expected results

Managing and Sharing Knowledge

• Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.
• Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.
• Puts new learning into practice and draws on diverse sources of ideas and inspiration.
• Contributes to the identification of improvements to work processes and assists in implementing them

Accountability

• Accepts personal responsibility for quality and timeliness of work.
• Takes ownership of all responsibilities within own role and honors commitments to others and to the Organization.
• Operates in compliance with organizational regulations and rules.
• Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement

Communication

• Presents information using language and sequence of ideas that is easy for recipients to understand.
• Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.
• Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.
• Listens carefully and genuinely to the views and positions of others; acts on received 

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SPECIFIC TASKS OF THE CONSULTANCY

• The incumbent will lend support on a 5 -month consultancy contract to the IOM Kenya Mission by supporting the Project Manager of Labour Mobility and social inclusion and Migrant
• Protection and Assistance Department in conducting local market assessment of employment opportunities for unskilled or semi-skilled labor force, market demand research on goods and services likely to be generated by climate-resilience interventions, and mapping of local financial inclusion systems and identification of the needs of the CAPs.

Under the overall supervision of Head of Programme and Policy Development and the direct supervision of Senior Programme Manager (Labour Mobility, Social Inclusion and Migrant Protection), the consultant will carry out the tasks detailed below:-

• Participate in an inception meeting with IOM JTIP Project team and prepare an inception report, detailing the general understanding of the assignment, work plan and deliverables.
• Develop a firm understanding of the proposed intervention models and programming activities, the target populations, and geographical catchment areas.
• Conduct a localized market assessment, primarily focusing on Marsabit and Garrisa where the proposed interventions are to take place, with value chain analysis of livelihoods and an analysis of a variety of the most promising market systems and value chains, including enterprises/self-employment, vocational and salaried jobs.

This should include:

• Collection and analysis of micro-level data to understand the local market systems, the environment, and interplaying dynamics, as well as its consumers, opportunities, and bottlenecks in the value chains.
• An assessment of the current and future demand for the core products and services in the identified market systems and value chains most suitable for the target populations in the two counties.
• An assessment of the identified core products and services by gender and major age groups, so focused efforts to develop local opportunities as opposed to emigration.
• Identification of current and potential future or emerging risks for engaging in these market systems and value chains, particularly trends or developments affecting rural and urban poor households.
• Identification and assessment of policies, institutions and other key elements governing markets and value chains that may affect local market systems and engagement of communities in the design and implementation of development interventions aimed at livelihoods promotion, Small and Medium Enterprise (SME) development, and community economic development in rural and urban contexts.
• Livelihood options and capacity for income generation that may be most appropriate for the target populations in Marsabit and Garissa to reduce outward migration or encourage safe migration. Identification and feasibility of community assistance projects for resilience and livelihood support for the migrants (pastoralist and agropastoralist community).
• Collaborate with the Gap Analysis team to maximize data collection efficiency and reduce redundancy, e.g., coordinating joint focus group discussions with key stakeholders or members of the target populations.
• Map actors supporting the recommended markets for which linkages or partnerships that may be beneficial to the proposed livelihood interventions in Garissa and Marsabit to other parts of Kenya.
• Conducting desk reviews of livelihoods assessments (e.g., socio-economic, gender, youth, etc.) and market studies commissioned by government ministries, development partners, or civil society in the identified counties.
• Designing all data collection tools required to collect the assessment data.
• Validating methodology and data collection tools according to sector guidelines.
• Collecting data through focus group discussions and individual interviews at county and sub-county level, Civil Society Organizations (CSOs), Community leaders, members of the community, etc. (face-to-face or virtual).
• Provide a clear breakdown of the key barriers to climate resilient and sustainable livelihoods (including social norms, legislative, institutional capacity, political will etc.).
• Recommend clear and tangible suggestions for addressing livelihood challenges within the scope of the J/TIP programming.
• Analyzing data, validating findings, write and submit a report with recommendations.
• Develop comprehensive final report of the Market assessment at the end of the assignment.

TANGIBLE DELIVERABLES AND OUTPUTS

• Pre inception meeting/call with IOM and the reviewed documents from relevant stakeholders to gather required information for inception report.

Inception report:
The incumbent will provide a draft inception report specific to each element as follows:

market assessment systems, market research mapping of local financial inclusion systems and identification of the needs of the CAPs comprising of:

• Detailed workplan and methodology.
• The approach, guiding questions, interview/ Assessment questions.
• Proposed lists of stakeholders to be interviewed or involved.
• Proposed schedule of site visits.
• Key informant selection strategy.
• A list of data to be collected and timeline for evaluation process.
• Development of Data collection tools.
• Data analysis and reporting.
• Draft Report after data collection.
• Participation and presentation at the Validation Workshop.
• Preparation of the final report, after the validation workshop

EDUCATION AND EXPERIENCE
Education

• Master’s degree in Finance, Business, Economics, Monitoring and Evaluation, Development
• Studies, International Relations, Social Sciences, or related fields with atleast 8 years of professional experience.

Experience

• At least 8 – 10 years of experience in the design and implementation of Monitoring and Evaluation/Management Information Systems in development projects implemented by national/international NGOs/UN bodies/ Government.
• Minimum of eight (8) years of relevant experience working with setting up monitoring and evaluation structures/mechanism/tools; Develop and strengthen monitoring, inspection, and evaluation procedures.
• Minimum of five (5) years of relevant experience in climate change, protection, trafficking in persons and or migration.
• Preferred: work experience in Arid and Semi-Arid Counties of Kenya and familiarity with the local dynamics and migration mobility in those Counties

Skills

• Produce high quality outputs in a timely manner, while understanding and anticipating the evolving needs on the ground.
• Assess situations or circumstances and draw sound conclusions.
• Think strategically, manage competing priorities and be highly organized.
• Work independently and produce high quality outputs.
• Display sensitivity towards culture, gender, religion, race and nationality.
• Willingness and ability to travel within the Country for an extended period of time.
• Strong communication and presentation skills and attention to detail.
• Advanced knowledge in the usage of computers and office software packages

TECHNICAL COMPETENCIES

• Delivers on set objectives on hardship situations;
• Effectively coordinates actions with other implementing partners;
• Works effectively with local authorities, stakeholders, beneficiaries and the broader community to advance country office or regional objectives.

LANGUAGE

• Fluency in written and spoken English.

Mode of Application

• To apply for this consultancy, interested and eligible applicants can send copies of the following documents to the International Organization for Migration (IOM), Human Resources Department at hrnairobi@iom.int
• Cover letter and CV describing previous experience providing similar services to clients.
• The individual/consultancy firm needs to submit a clear technical and financial proposal outlining the market assessment description, process methodology, workplan and budget.
• Samples of previous similar works (e.g. documents and/or links to websites)

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Context:

• Under the overall supervision of the Chief Migration Health Nurse; and the direct supervision of the Senior Migration Health Nurse, the successful candidate will be responsible for the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Nairobi.

Core Functions / Responsibilities:
Provide general assistance with the daily nursing activities in the Migration Health Assessment Clinic (MHAC) to fulfil the technical requirements of the resettlement countries in the areas of:

• Medical examinations.
• Such as checking vital signs, weight, height, visual acuity; and,
• Blood, urine, or sputum collection as required.
• Assisting as Chaperone and medical Counselling
• Support in TB management; Directly Observed Treatment Short Course (DOTS);
• Support Infection prevention and control mechanisms.
• Support pre-departure procedures and medical movements.
• Support documentation, certification, and information transmission.
• Transport of samples to the laboratory in a proper and safe manner.
• Liaise with the laboratory, receive results and reports in a timely manner; and, Other technical areas as may be required.
• IOM is committed to a diverse and inclusive environment. Both Internal and external candidates are eligible to apply to this vacancy.

Provide support and general information to the migrants and/or refugees in relation to:

• The migration health assessment, especially focusing on Chest Xray,
• Immunization and sputum testing for those requiring it; and,
• Treatments and referrals.

Support Nurses with proper identification and follow-up by:

• Comprehensive history taking.
• Accurate and thorough Biodata collection.
• Ensuring ID verification for each step of the health assessment process; and,
• Keeping a register of applicants who undergo health investigations and testing.
• Follow the Health Assessment Programmes’ checklists and Standard Operating Procedures (SOP’s) and maintain standard universal precautions within MHAC.
• Assist Nurses in medical emergency management as well as with chronic case management and related procedures.Arrange for specialist consultations and ensure receipt of specialist reports as assigned.
• Support proper and accurate record keeping of applicants throughout the migration health assessment process, including uploading medical reports on the required databases.
• Perform national medical escort duties when required to ensure migrants receive continued care throughout allphases of migration (before departure, during the journey and at the final destination).
• Assist the team with checking medical invoices.
• Prepare list of medical drugs and supplies for ordering as requested by the Migration
• Health Physician or Migration Health Nurse, assist in inventory taking, confirm and receive ordered drugs and supplies; all in close coordination withthe administrative and finance teams.
• Perform other duties as may be assigned.

Required Qualifications and Experience
Education

• Diploma in Nursing, with at least three years of relevant work experience; or, Desirable: bachelor’s degree in nursing from accredited institution with one-year relevant work experience required.
• A valid license to practice nursing in the country of duty station.

Experience

• Training or working experience in the areas of Tuberculosis management, immunizations, mental health, communicable diseases, laboratory testing or public health is an advantage.
• Experience in working in an international organization.
• Experience in working in a fast-paced environment.
• Experience in dealing with UN policies, procedures and operations is desirable.
• Demonstrated ability to maintain confidentiality is mandatory.
• Ability to work under time constraints and deadlines in challenging settings.

Skills

• Computer literacy required: MS Office suite (Word, Excel, Access)
• Good knowledge of clinical care especially in the Primary or secondary Health Care settings.
• Good communication skills and proven ability in working in a team.

Language

• Fluency in English and Kiswahili is required.

Required Values

• Inclusion & respect for diversity
• Celebrates diversity in all its forms.
• Shows respect and sensitivity towards gender, culture, race and ethnicity, religion, sexual orientation, political conviction and other differences.
• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people from different backgrounds and orientations.
• Promotes the benefits of diversity; values diverse points of view and demonstrates this in daily work and decision making.
• Proactively addresses any prejudice, biases, and intolerance in the workplace.
• Actively contributes to creating and maintaining a safe, harmonious, and respectful working environment free from all forms of discrimination, harassment, (including sexual harassment) and abuse of authority.

Integrity & transparency

• Upholds and promotes the United Nations Charter, IOM’s Standards of Conduct and Unified Staff Regulations and Rules.
• Delivers commitments; manages the Organization’s resources honestly, reliably and sustainably.
• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behavior.
• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.
• Respects the principle of independence and neither seeks, nor accepts, instructions from Member States.

Professionalism

• Demonstrates professional competence, mastery of subject matter and a willingness to improve knowledge and skills.
• Seeks to raise professional standards in oneself and others through daily work and activities.
• Is cognizant that taking certain courses of action may threaten the reputation of the Organization.
• Shows self-control and persistence when faced with difficult problems; remains calm in stressful situations.
• Is conscientious and efficient in meeting commitments, observing deadlines, and achieving results.
• Has a commitment to professional development.

Courage

• Does the right thing, even in particularly challenging and difficult situations.
• Shows resilience and respect in the face of adversity.
• Is decisive and versatile when faced with uncertainty and adapts quickly to change.
• Is prepared to take calculated risks to achieve the objectives of the Organization.
• Willing to speak up to protect others when misconduct or wrongdoing occurs.
• Is able to provide honest and constructive feedback to peers, direct reports or a supervisor.

Empathy

• Is able to stand in another person’s shoes and consider a situation from another perspective, even if one doesn’t agree with it.
• Supports and relates to others; actively seeks to emotionally understand what other people may be feeling.
• Is fully present when working with others, actively listening and engaging.
• Encourages collaboration through a willingness to consider multiple perspectives and opinions.

Required Competencies
Teamwork

• Establishes strong relationships with colleagues and partners; relates well to people at all levels.
• Is fully aware of the team purpose, respects and understands individual and collective responsibilities.
• Willingly puts in extra effort without being asked and adopts a hands-on approach whenever necessary to achieve team objectives.
• Coordinates own work with that of the team to meet agreed priorities and deadlines.

Delivering Results

• Produces quality results and provides quality services to Member States, donors, beneficiaries, and counterparts (clients).
• Meets goals and timelines for delivery of products or services.
• Manages time and resources efficiently, monitoring progress and making adjustments as necessary.
• Shows understanding of own role and responsibilities in relation to expected results.
• Managing and Sharing Knowledge
• Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives and shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.
• Puts new learning into practice and draws on diverse sources of ideas and inspiration.
• Contributes to the identification of improvements to work processes and assists in implementing them.

Accountability

• Accepts personal responsibility for quality and timeliness of work and takes ownership of all responsibilities within own role and honours commitments to others and to the Organization.
• Operates in compliance with organizational regulations and rules.
• Accepts and gives constructive criticism; acknowledges and corrects mistakes and applies lessons learned for improvement.

Communication

• Presents information using language and a sequence of ideas that is easy for recipients to understand. adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.
• Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.
• Listens carefully and genuinely to the views and positions of others; acts on received information.

Other

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

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Context:

• Under direct supervision of the Senior Project Assistant (Quality Control Monitoring). the successful candidate will be accountable and responsible for assisting the streamlining of visa application services for the German family reunification, resettlement and evacuation caseloads.

Core Functions / Responsibilities:

• Assist on a daily basis beneficiary at the Family Assistance Programme (FAP) Center and case management of their files.
• Process efficiently and effectively the family reunification visa application case, files, and medical records by registering the newly received family reunification appointments lists, creating of new case files into Dynamics 365 (data entry), distributing of case files in a timely and accurate manner, collect biometric data, ensuring that all submitted files are promptly completed and compiled, and keeping the file tracking system is use to maintain a comprehensive track of application files.
• Undertake applicant form completion and casework interviews for the purposes ofrecording family separation and case histories and biographical information, while ensuring that the interview reports filed with the visa applications are accurate and meet the requirements set by the donor, and immediately report any quality issue to the Quality Control Assistant.
• Enter data accurately into the Family Assistance Programme (FAP) case management software by verifying information previously entered such as biographic and family information, and, when needed, scanning, photocopying, attaching, filing and translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
• In coordination with supervisors, organize and schedule family reunification appointments, including running ad hoc reports, entering schedule data, updating schedules, issuing and confirming appointments, and assisting logistics.
• Ensure that Family Assistance Programme (FAP) case management system is updated as needed with application data, biographical and other sensitive information such as interview dates, activities conducted, medical data and file submission.
• Enter required applicant data, lodge application documents in the required order to the IOM designated folders of applicants to submit to Embassy.
• Assist and guide migrants in the completion of the visa application form as per checklists, conduct remote completeness checks on all documentation before their visa appointment, and fill in the questionnaires when required.
• Provide migrants with accurate information in a timely manner, including distributing information sheets and visa requirement checklists; handling telephone and e-mail inquiries from applicants in accordance with established Standard Operating Procedures (SOPs) (including wide range of visa and appointments inquiries); and keep them updated with announcements and modifications.
• Organize the applicants’ files based on the instructions of the German Consular staff and in full compliance with the IOM Service Standards.
• Call families and principle applicants to answer questions and provide remote guidance on form filling, visa requirements and general information.
• Maintain records of all applications and contacts of principle applicants and report these records periodically and in a timely manner. Assist with the report preparation through maintaining internal lists and coding system to track all the German consulate requests.
• Inform supervisor of any problem(s) or issue(s) immediately and regularly and come up with suggestions on how to improve efficiency and service.
• Demonstrate an in-depth understanding of the FAP SoPs as well as the ability to remain professional, impartial and unbiased during all interactions with applicants, colleagues and external stakeholders.
• Maintain and ensure confidentiality of all FAP-related matters and information, by implementing the operations in accordance with guidelines, instructions, IOM standards of conduct and data protection rules. Alert management of any noncompliance to SOPs or codes of conduct by other staff members.
• Take action and steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
• In coordination with the Quality Control Assistant and National Officer, flag vulnerable cases needing referral and protection support. Record all referred cases into FAP case management system and follow up on the status of each case with the correspondant applicant and report to the National Officer.
• Handle the hardship and medical cases, coordinate between the FAP management, the IOM medical department and the German Embassy. Reply to emails related to this caseload, report on the medical cases monthly; liaise between the IOM medical department and the German Consulate, regarding the appointments, the medical assessments, as well as following up on the check-up payments when made at IOM Germany.
• Ensure general maintenance for the IOM Family Assistance Programme (FAP) office building; monitors and maintains facility equipment to ensure safe and efficient facility operation.
• Follow and direct coordination with logistics, finance and human resources units to carry out any work related to the Family Assistance Programme (FAP) Center, and act as an admin focal point for the Team.
• Organize and register all missing documents sent by the applicants to the embassy on excel sheets and submit them to Embassy on a daily basis.
• Support German resettlement missions by filling the visa application forms, collecting documents and biometric fingerprints, ensuring data entry and file preparation for the resettlement cases in order to complete the visa applications.
• Receive files and original documents from other offices and forward them to the Embassy for legalization and ensure the physical delivery of the files to the Embassy.
• Provide training, introduction, and assistance to newly joined staff members.
• Undertake duty travel when needed to support other offices in family reunification services, resettlement operations, meetings, and training.
• Perform other duties as may be assigned.

Required Qualifications and Experience
Education

• University degree in Business Management, Client Services, Social Science, Engineering Science or related field with three years of relevant experience. or, High school diploma with five years of relevant experience.

Experience

• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
• Previous work experience in international organizations and service industry companies and in non-government or government institutions/organization in a multi-cultural would be an advantage.
• Strong interpersonal & intercultural skills with an attention to detail.
• Attention to detail, ability to organize paperwork in a methodical way; discreet, details and clients-oriented, patient and willingness to learn new things.

Language

• Fluency in English and in Somali is required; working knowledge of German is anadvantage. 

Required Values
Inclusion & respect for diversity

• Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
• Challenges prejudice, biases and intolerance in the workplace.

Integrity & transparency

• Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
• Delivers on commitments; manages the organization’s resources reliably and sustainably.
• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behavior.
• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

Professionalism

• Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
• Seeks to raise professional standards in self and others through daily work and activities.
• Adapts quickly to change and is decisive and versatile in face of uncertainty.
• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Required Competencies

Teamwork

• Establishes strong relationships with colleagues and partners; relates well to people at all levels.
• Is fully aware of the team purpose, respects and understands individual and collective responsibilities.
• Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.
• Coordinates own work with that of the team to meet agreed priorities and deadlines

Delivering Results

• Produces quality results and provides quality services to clients.
• Meets goals and timelines for delivery of products or services.
• Manages time and resources efficiently, monitoring progress and making adjustments as necessary.
• Shows understanding of own role and responsibilities in relation to expected results
• Managing and Sharing Knowledge
• Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.
• Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.
• Puts new learning into practice and draws on diverse sources of ideas and inspiration.
• Contributes to the identification of improvements to work processes and assists in implementing them

Accountability

• Accepts personal responsibility for quality and timeliness of work.
• Takes ownership of all responsibilities within own role and honors commitments to others and to the Organization.
• Operates in compliance with organizational regulations and rules.
• Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement

Communication

• Presents information using language and sequence of ideas that is easy for recipients to understand.
• Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.
• Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.
• Listens carefully and genuinely to the views and positions of others; acts on received

Closing Date: 11 September 2023