Careers at Morsan HR Consulting

Key Responsibilities

• Prepare and serve cocktails, mocktails, wines, beers, spirits, juices, and other beverages.
• Follow approved recipes, measurements, portion sizes, and presentation standards.
• Create attractive signature cocktails and mocktails that complement the restaurant’s menu.
• Ensure beverages are prepared promptly, consistently, and according to customer preferences.
• Welcome customers and provide professional, attentive, and friendly bar service.
• Recommend suitable beverages based on customer preferences, meals, and occasions.
• Promote beverage specials, premium products, signature drinks, and available offers.
• Upsell wines, spirits, cocktails, bottle service, bar snacks, and other menu items.
• Maintain good knowledge of beverage brands, ingredients, garnishes, and preparation techniques.
• Set up the bar before service and ensure beverages, tools, ice, garnishes, and glassware are available.
• Keep the bar counter, equipment, glassware, preparation areas, and storage spaces clean and organized.
• Monitor bar stock and request replenishment before products run out.
• Receive, count, and record beverages and bar supplies delivered to the restaurant.
• Participate in stock counts and reconcile physical stock against sales and stock records.
• Control portions and minimize over-pouring, spillages, breakages, and beverage wastage.
• Report stock shortages, damaged products, expired items, and unusual stock variances.
• Enter customer orders and process payments accurately using the approved point-of-sale system.
• Record complimentary drinks, discounts, cancellations, wastage, and breakages as required.
• Ensure opened bottles, garnishes, mixers, and other ingredients are properly stored and secured.
• Monitor alcohol consumption and avoid serving underage or visibly intoxicated customers.
• Handle customer complaints and difficult situations calmly and professionally.
• Assist with beverage packages and bar setups for corporate events, parties, weddings, and private functions.
• Set up and operate mobile bars during banqueting, outdoor, and off-site catering events.
• Pack, transport, arrange, and account for beverages, bar tools, glassware, ice, and catering supplies.
• Complete bar opening and closing duties according to restaurant procedures.
• Follow hygiene, responsible alcohol service, safety, and customer service standards.

Qualifications and Skills

• Certification in Mixology and Bartending from a recognized institution or a related field is highly preferred.
• At least 2 years of experience as a mixologist in a bar set up is highly recommended.
• Strong knowledge of cocktail and mocktail preparation, wines, beers, spirits, garnishes, and beverage presentation.
• Good customer service, communication, sales, and upselling skills.
• Ability to create attractive and commercially appealing cocktails and mocktails.
• Experience in bar stock control, portion control, and point-of-sale systems.
• Knowledge of responsible alcohol service, hygiene, and safety standards.
• Honest, reliable, well groomed, and attentive to detail.
• Ability to remain calm and professional during busy service periods.
• Ability to work productively both independently and as part of a team.
• Must be physically fit and able to stand for long hours.
• Willingness to work extended and late shifts, evenings, weekends, and public holidays.
• Must be comfortable working in banqueting and outside catering setups.
• Must be able to carry beverage crates, bar equipment, and catering supplies when supporting outside catering events.
• Must be ready to attend a physical interview and practical skills assessment covering mixology expertise, bar setup and presentation.

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Key Responsibilities

• Welcome customers warmly and provide prompt and professional service.
• Present menus and explain available meals, beverages, daily specials, and promotions.
• Take accurate food and beverage orders and communicate them promptly to the kitchen.
• Prepare and serve coffee, tea, hot chocolate, juices, smoothies, milkshakes, and other beverages.
• Operate coffee machines, grinders, blenders, and other beverage equipment correctly.
• Ensure all beverages are prepared consistently and presented according to restaurant standards.
• Serve food and drinks promptly while observing proper table service procedures.
• Check on customers during service and attend to additional requests.
• Handle customer enquiries, feedback, and complaints professionally, escalating serious concerns to the Restaurant Manager.
• Recommend suitable menu items and upsell beverages, desserts, side dishes, and meal combinations.
• Process customer orders, bills, and payments accurately using the approved point-of-sale system.
• Clear and reset tables and keep dining areas near and ready for incoming customers.
• Maintain cleanliness of the coffee station, tables, service counters, equipment, and utensils.
• Monitor beverage ingredients and service supplies and report low stock levels promptly.
• Record and report breakages, malfunctions and damaged items promptly.
• Assist with opening and closing duties, including setting up and cleaning service areas.
• Support takeaway, delivery, event, and catering orders where required.
• Assist with setting up and serving customers during outdoor and off-site catering events.
• Follow food safety, hygiene, grooming, and workplace safety standards.
• Work closely with kitchen, cashier, bar, and service staff to ensure smooth service delivery.

Qualifications and Skills

• Certification in Barista Training, Food and Beverage Service, Hospitality, or a related field is preferred.
• At least 2 years of experience as a barista.
• Knowledge of coffee preparation, beverage service, and table service.
• Strong customer service, communication, and upselling skills.
• Ability to operate coffee equipment and point-of-sale systems.
• Honest, reliable, well-groomed, and able to work effectively in a team.
• Ability to remain calm and professional during busy service periods.
• Ability to work productively both independently and as a team.
• Must be physically fit and able to stand for long hours.
• Willingness to work extended shifts, evenings, weekends, and public holidays.
• Must be comfortable working in banqueting, outdoor, and outside catering setups.
• Must be able to carry catering supplies when supporting outside catering setups.
• Must be ready to attend a physical and practical expertise test interview on Barista and waiter/waitressing skills.

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Key Responsibilities

• Welcome guests and ensure they receive professional, friendly, and timely service.
• Handle guest enquiries, requests, feedback, and complaints promptly and professionally.
• Serve as the main contact person between guests and the resort departments.
• Follow up with housekeeping, kitchen, restaurant, maintenance, security, and other departments to ensure assigned tasks are completed.
• Respond to booking enquiries received through calls, WhatsApp, email, social media, and walk-ins.
• Follow up on quotations, pending enquiries, referrals, and potential bookings.
• Promote the resort’s accommodation, meals, events, conferences, recreational activities, and available packages.
• Build and maintain relationships with corporate clients, NGO’s, schools, churches, travel agents, event organizers, and other potential customers.
• Support basic marketing activities, including sharing promotions and responding to online customer enquiries.
• Encourage satisfied guests to make referrals, leave reviews, and be return guests to the resort.
• Assist in coordinating guest arrivals, departures, group bookings, conferences, retreats, weddings, and other events.
• Monitor stock levels across the kitchen, restaurant, bar, housekeeping, and other departments.
• Participate in stock counts and report shortages, wastage, damages, or unusual stock variances.
• Maintain accurate records of bookings, enquiries, referrals, guest feedback, stock issues, and operational follow-ups.
• Escalate serious guest issues, maintenance, staff concerns, and operational challenges to the management.
• Prepare daily, weekly, monthly reports and/or any other operational briefing updates for management as required.

Qualifications and Skills

• Degree or Diploma in Hospitality Management, Tourism, Business Administration, Customer Service, or a related field.
• At least 2-3 years of experience in hospitality, guest relations, reservations, customer
  service, sales, or operations coordination.
• Strong customer service, communication, and interpersonal skills.
• Good sales, marketing, referral, and customer follow-up abilities.
• Ability to coordinate tasks and work effectively with different departments.
• Basic knowledge of stock monitoring, record-keeping, and inventory control.
• Good knowledge of Hotel POS and PMS systems, Microsoft Workspace, and social media platforms.
• Strong organizational skills and close attention to detail.
• High level of Integrity, reliability, accountability, and professionalism.
• Ability to work independently while providing regular updates to the management.
• Must be willing to work flexible hours, weekends, public holidays, and peak resort periods.
• Must maintain a professional appearance and positive attitude when dealing with guests.
• The candidate must currently reside in Mbita or be able to relocate independently.
• The candidate must be available and willing to attend a physical interview in Mbita.