Barista cum Waiter/Waitress at Morsan HR Consulting

Key Responsibilities

• Welcome customers warmly and provide prompt and professional service.
• Present menus and explain available meals, beverages, daily specials, and promotions.
• Take accurate food and beverage orders and communicate them promptly to the kitchen.
• Prepare and serve coffee, tea, hot chocolate, juices, smoothies, milkshakes, and other beverages.
• Operate coffee machines, grinders, blenders, and other beverage equipment correctly.
• Ensure all beverages are prepared consistently and presented according to restaurant standards.
• Serve food and drinks promptly while observing proper table service procedures.
• Check on customers during service and attend to additional requests.
• Handle customer enquiries, feedback, and complaints professionally, escalating serious concerns to the Restaurant Manager.
• Recommend suitable menu items and upsell beverages, desserts, side dishes, and meal combinations.
• Process customer orders, bills, and payments accurately using the approved point-of-sale system.
• Clear and reset tables and keep dining areas near and ready for incoming customers.
• Maintain cleanliness of the coffee station, tables, service counters, equipment, and utensils.
• Monitor beverage ingredients and service supplies and report low stock levels promptly.
• Record and report breakages, malfunctions and damaged items promptly.
• Assist with opening and closing duties, including setting up and cleaning service areas.
• Support takeaway, delivery, event, and catering orders where required.
• Assist with setting up and serving customers during outdoor and off-site catering events.
• Follow food safety, hygiene, grooming, and workplace safety standards.
• Work closely with kitchen, cashier, bar, and service staff to ensure smooth service delivery.

Qualifications and Skills

• Certification in Barista Training, Food and Beverage Service, Hospitality, or a related field is preferred.
• At least 2 years of experience as a barista.
• Knowledge of coffee preparation, beverage service, and table service.
• Strong customer service, communication, and upselling skills.
• Ability to operate coffee equipment and point-of-sale systems.
• Honest, reliable, well-groomed, and able to work effectively in a team.
• Ability to remain calm and professional during busy service periods.
• Ability to work productively both independently and as a team.
• Must be physically fit and able to stand for long hours.
• Willingness to work extended shifts, evenings, weekends, and public holidays.
• Must be comfortable working in banqueting, outdoor, and outside catering setups.
• Must be able to carry catering supplies when supporting outside catering setups.
• Must be ready to attend a physical and practical expertise test interview on Barista and waiter/waitressing skills.