Careers at Procept Associates Professional Services Limited (Procept Africa)

• Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years’ experience.
• The Technical Support Analyst will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Job Description

• Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner.
• Collaborate with team members and escalate complex issues as necessary.
• Maintain accurate records of reported issues, resolutions, and troubleshooting steps.
• Prepare reports on support activities and performance metrics as required.
• Clearly communicate technical solutions and instructions to non-technical users.
• Work closely with users and other support staff to ensure effective communication and service delivery.
• Adhere to ITIL best practices and processes for incident management, problem management, and service request fulfillment.
• Contribute to ongoing improvements in support processes and procedures.
• Provide exceptional customer service, striving to ensure a positive experience for end-users.
• Proactively gather feedback from users to identify areas for improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certification in ITIL Foundation.
• Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation.
• Excellent communication and interpersonal skills, with the ability to interact effectively with Fintech clients.
• Analytical abilities and problem-solving skills.
• Background in Fintech with awareness of industry trends and technologies.
• Knowledge of Agile methodologies is Compulsory.
• 2-3 years of experience in a similar technical support role within the Fintech sector.

go to method of application »

• Procept is recruiting to fill the position of Reporting and Analytics Support Associate, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills, fintech technical background and Power PI / reporting. The idea must have knowledge of Agile, Fintech Awareness, and at least 3-5 years’ experience.
• The Reporting and Analytics Support Associate will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Job Description

• Offer technical support to end-users, addressing IT issues and incidents related to reporting tools, particularly Power PI.
• Collaborate with team members and escalate complex issues as needed.
• Utilize Power PI to create and analyze reports, providing insights into business performance and trends.
• Assist users in understanding and interpreting reports.
• Maintain accurate records of reported issues, resolutions, and troubleshooting steps related to reporting tools.
• Prepare and deliver reports on support activities and performance metrics.
• Communicate technical solutions and instructions clearly and effectively to users, both technical and non-technical.
• Collaborate with users and other support staff to ensure seamless communication and service delivery.
• Adhere to ITIL best practices and processes for incident management, problem management, and service request fulfillment.
• Contribute to continuous improvement initiatives related to reporting processes and procedures.
• Provide excellent customer service to clients, ensuring a positive experience throughout the support process.
• Proactively gather feedback from users to identify areas for improvement in reporting services

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ITIL Certified with a strong understanding of ITIL principles and practices.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent communication and interpersonal skills.
• Analytical abilities and problem-solving skills.
• Awareness of Fintech industry trends and technologies.
• Knowledge in Agile methodologies is Compulsory.
• 3-5 years of experience in a similar technical support role, preferably in the Fintech sector.

go to method of application »

• Procept is recruiting to fill the position of IT Support Specialist, who has Linux, Vmware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 1-3 years Application support experience.
• The IT Support Specialist will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Job Description

• Provide technical support for IT infrastructure components, including troubleshooting and resolving issues related to Linux, VMware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security.
• Respond to user inquiries and incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
• Perform routine maintenance tasks on servers, storage systems, and networking devices to ensure optimal performance and reliability.
• Monitor system health and proactively address any potential issues or vulnerabilities.
• Manage backup and recovery operations to protect critical data and ensure business continuity.
• Test backup and disaster recovery procedures regularly to verify their effectiveness.
• Support Oracle and SQL databases, including installation, configuration, and performance tuning.
• Execute database queries and provide support for database-related issues as needed.
• Implement and maintain firewall and network security measures to protect against unauthorized access and cyber threats.
• Stay updated on the latest security threats and best practices to ensure a robust security posture.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Generate reports on support activities, incident trends, and performance metrics as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT support roles, with expertise in Linux, VMware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security.
• Strong understanding of FinTech concepts and their application in IT environments.
• Familiarity with ITIL/Agile methodologies and their implementation in support processes.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

go to method of application »

• Procept is recruiting to fill the position of Systems Support Engineer, who has Linux, OBM/cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization and Haproxy skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 2-5 years Application support experience.
• The Systems Support Engineer will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Job Description

• Provide technical support for critical systems and applications, including troubleshooting and resolving issues in a timely manner.
• Utilize expertise in Linux, OBM/Cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization, and Haproxy to address system-related problems.
• Monitor system performance using OBM/Cloudwatch and other monitoring tools, identifying potential issues and implementing proactive solutions.
• Optimize system configurations and resources to ensure efficient operation and maximum uptime.
• Support Oracle and SQL/MySQL databases, including installation, configuration, and maintenance tasks.
• Execute database queries and perform data analysis as required.
• Manage AWS cloud infrastructure components using Terraform and other automation tools, ensuring scalability, reliability, and security.
• Implement best practices for cloud resource provisioning, configuration, and optimization.
• Configure and maintain virtualization platforms to support application deployment and scalability.
• Manage network services and protocols, including Haproxy load balancers, to ensure seamless communication between systems.
• Log, track, and prioritize support tickets and incidents, following established ITIL processes.
• Collaborate with cross-functional teams to resolve escalated issues and minimize service disruptions.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Generate reports on system performance, incident trends, and support metrics as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2-5 years of experience in application support, with expertise in Linux, OBM/Cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization, and Haproxy.
• Strong understanding of ITIL/Agile methodologies and their application in support processes.
• Knowledge in Fintech and understanding of financial technologies and applications.
• Analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to thrive in a fast-paced, dynamic environment and prioritize tasks effectively.

go to method of application »

• Procept is recruiting to fill the position of Application Support Specialist, who has Linux, Datawarehousing (ETL/java / python/ bash scripting), Oracle, and Storage system skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 3-5 years Application support experience.
• The Application Support Specialist will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Job Description

• Provide technical support for business-critical applications, ensuring timely resolution of issues and incidents.
• Utilize expertise in Linux, Datawarehousing, Oracle, and Storage systems to troubleshoot and resolve application-related problems.
• Support ETL processes and data warehousing operations, ensuring data integrity, accuracy, and availability.
• Collaborate with data engineers and analysts to optimize data workflows and performance.
• Develop and maintain scripts using Java, Python, and Bash scripting to automate routine tasks and streamline processes.
• Implement monitoring solutions to proactively identify and address potential issues.
• Perform regular maintenance tasks on applications and databases, including patching, upgrades, and performance tuning.
• Ensure adherence to best practices and standards in application management and support.
• Log, track, and prioritize support tickets and incidents, following established ITIL processes.
• Collaborate with cross-functional teams to resolve escalated issues and minimize service disruptions.
• Maintain accurate documentation of support activities, including troubleshooting steps, resolutions, and system configurations.
• Generate reports on application performance, incident trends, and support metrics as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2-5 years of experience in application support, with expertise in Linux, Datawarehousing (ETL/Java/Python/Bash Scripting), Oracle, and Storage systems.
• Strong understanding of ITIL/Agile methodologies and their application in support processes.
• Knowledge in Fintech and understanding of financial technologies and applications.
• Analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to thrive in a fast-paced, dynamic environment and prioritize tasks effectively.