Systems Support Engineer at Procept Associates Professional Services Limited (Procept Africa)

• Procept is recruiting to fill the position of Systems Support Engineer, who has Linux, OBM/cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization and Haproxy skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 2-5 years Application support experience.
• The Systems Support Engineer will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Job Description

• Provide technical support for critical systems and applications, including troubleshooting and resolving issues in a timely manner.
• Utilize expertise in Linux, OBM/Cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization, and Haproxy to address system-related problems.
• Monitor system performance using OBM/Cloudwatch and other monitoring tools, identifying potential issues and implementing proactive solutions.
• Optimize system configurations and resources to ensure efficient operation and maximum uptime.
• Support Oracle and SQL/MySQL databases, including installation, configuration, and maintenance tasks.
• Execute database queries and perform data analysis as required.
• Manage AWS cloud infrastructure components using Terraform and other automation tools, ensuring scalability, reliability, and security.
• Implement best practices for cloud resource provisioning, configuration, and optimization.
• Configure and maintain virtualization platforms to support application deployment and scalability.
• Manage network services and protocols, including Haproxy load balancers, to ensure seamless communication between systems.
• Log, track, and prioritize support tickets and incidents, following established ITIL processes.
• Collaborate with cross-functional teams to resolve escalated issues and minimize service disruptions.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Generate reports on system performance, incident trends, and support metrics as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2-5 years of experience in application support, with expertise in Linux, OBM/Cloudwatch, Oracle, SQL/MySQL, AWS, Terraform, Virtualization, and Haproxy.
• Strong understanding of ITIL/Agile methodologies and their application in support processes.
• Knowledge in Fintech and understanding of financial technologies and applications.
• Analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to thrive in a fast-paced, dynamic environment and prioritize tasks effectively.