Careers at Roam Electric

Purpose

A role in the People Operations Team is multidimensional and at the core of the company. You will be required to undertake a wide range of tasks that are beneficial to ensuring all departments in the organization work in synergy as we strive to meet the short and long term term objectives of the organization. We do this in line with our culture and our values: Dignity, Discovery, Drive, and Delivery. The People Operations department holds different types of positions supporting the operations of the company i.e., Administrative, Change Management and People Management. The HR Administrator plays an important role in fostering the organizational culture and core values in accordance with the company’s vision, mission and goals.

Skills & Experience:

• Clear, succinct, comprehensive communication, using the appropriate channel for the corresponding purpose in a timely manner.
• Keeping time commitments and communicating well and in good time if things have to change for any reason.
• Ability to communicate effectively in English and Kiswahili, both verbally and in writing.
• Excellent computer skills in ERP, HRMS, Google suite for business, and other related software and programs.
• Maintain current knowledge of the Kenyan Labour Laws, Employment Act, Occupational Health and Safety procedures, knowledge of Payroll good practices on an ongoing basis.

Types of tasks and work that are expected daily:

• Collaboration within the department.
• Collaboration with other departments.

Ways of Working:

We do everything in line with our culture and our values of Dignity, Discovery, Drive, and Delivery. The HR Administrator is crucial in fostering an organizational culture in accordance with these values, as well as the company’s vision and goals. To be successful in this role, you must exhibit high levels of integrity, discretion, empathy, ethics, collaboration, humility, responsibility, and diligence.

Duties & Responsibilities:

As the HR Assistant, you will be tasked with human resource administrative duties as we continue to grow and build the organization. You will work in different functions including but not limited to employee record keeping, managing payroll inputs, managing risk, staff wellness including participating in the work with health and safety team, and ensuring compliance with regulations.

Key Result Area 1: General Administration

• Have a full understanding of the administration processes and documentations present in relation to the People Department making sure all are up to date including: Offer letter, employment contracts, job descriptions, policies and procedures.
• Actively engage, learn and utilize the HRMS provided by the organization to improve, smoothen and make the work more efficient and effective, both within the department as well as for managers, line managers and employees.
• Ensure all employee data in the HRIS are correct and up to date.
• Issuing employment contracts.
• Keep and maintain all employee records and files both hard and soft copy.
• Support in case of disciplinary cases making sure the process is clear and adhered to by involved parties.
• Support in monthly, quarterly and yearly reports.

Key Result Area 2: Employee Relations & Employee engagement

This role will be involved in corporate team-building and leadership activities that will be geared towards ensuring increased productivity, improved customer service, reduced staff turnover and fewer problems in regards to the day to day activities.

The specific duties include:

• Safeguarding the company’s culture.
• Motivate and inspire the employees.
• Appreciating the employees and their contribution.
• Conducting surveys to gather feedback.
• Handling employee grievances and offering basic counseling services to employees.
• Managing employee complaints and conflicts

Key Result Area 3: Compliance

• Assisting the HR Director in conducting a Periodic HR compliance audit in a bid to mitigate the organization from any legal liability.
• Identify and report any risk that might affect the employee, organization or might have a legal implication to the organization to the HR Director for further assessment and investigation.
• Implement policies and procedures to meet compliance requirements as well as the needs of the organization where they go beyond the legal requirements.

Key Result Area 4: Occupational Health and Safety

• Given your responsibility for people, culture and associated policies and procedures, as a Human Resource assistant you will play a crucial role in supporting workplace health and safety by:
• Making worker safety and health a core and organizational value.
• Eliminating hazards, protecting workers and continuously improving workplace safety and health.
• Providing sufficient resources to implement and maintain the safety and health program.
• Visibly demonstrate and communicate their safety and health commitment to workers and others.
• Ensure that there is no workplace violence, which includes “any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site.

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Purpose

This role is integral to our service operations, ensuring that we uphold the highest standards of customer satisfaction through efficient after-sales service. The After-sales Technician Coordinator will lead and manage a team of skilled technicians, focusing on continuous improvement and operational excellence. You will work collaboratively across departments to ensure that all customer needs are met promptly and professionally.

Skills & Experience

At least 3 years of experience as an ICE or Electric bike technician and 2 years leading a team of technicians.

• Technical Expertise: Knowledge in the repair and maintenance of internal combustion engine motorbikes or electric bikes.
• Customer Relations: Expertise in maintaining strong customer relationships and handling customer inquiries effectively.
• Problem Solving: Ability to identify issues and implement solutions promptly.
• Operational Excellence: A commitment to improving processes and systems for optimal performance.
• Effective Communication: Proficient in clear and comprehensive communication, using appropriate channels for varied audiences.
• Developing Employee Development Plans: Experience in creating structured growth plans for technical staff.
• Leadership: Proven leadership abilities, able to inspire and motivate teams.
• Developing Employee Training Materials and Resources: Skilled in creating detailed training programs and resources. Aptitude for organizing regular training sessions to update skills.
• Conflict Resolution: Ability to handle and resolve disputes fairly and objectively.
• Managing Technicians' Performance: Capable of assessing and enhancing technician performance to ensure high customer satisfaction.
• Creating Reports: Experience in compiling detailed reports on employee performance and identifying skills gaps.
• Computer Skills: Proficient with Dynamics 365, spreadsheets, and Freshdesk.

Traits

• Data-driven: Ability to leverage data for decision-making and improvements.
• Kaizen Mindset: Continuous improvement mentality to enhance processes and outcomes.
• Emotional Intelligence: Strong awareness and management of one's own emotions, and sensitivity to others.
• Collaboration: A team player who effectively collaborates across all levels of the organisation.
• Reliability: Consistently dependable in achieving objectives and commitments.

Duties & Responsibilities

As an After-sales Technician Coordinator, you will:

• Lead the technician team to ensure top-notch after-sales service delivery.
• Oversee employee training programs and develop training resources tailored to our technicians' needs.
• Analyse performance metrics to identify areas for improvement and implement necessary changes.
• Facilitate regular refresher courses to keep technicians updated on new technology and processes.
• Monitor and manage the overall performance of technicians, ensuring alignment with quality standards.
• Develop and execute employee development plans to nurture skill growth.
• Coordinate with other departments to streamline service operations and enhance customer experience.
• Prepare comprehensive reports on team performance, highlighting skills gaps and recommending solutions.
• Maintain a high level of customer satisfaction through effective communication and resolution of service issues.
• Embody a Kaizen mindset, fostering a culture of continuous improvement.

Education Background

• Bachelor's degree/Higher Diploma in Mechanical/Electrical/Automotive Engineering.

Ways of Working

• At Roam, we are guided by four core values: Drive, Dignity, Discovery, and Delivery. We approach every challenge with a relentless drive to excel, ensuring that our work consistently meets the highest standards. We treat each other with dignity, fostering a respectful and inclusive environment where every voice is heard. Through discovery, we continuously seek innovative solutions, while our commitment to delivery ensures we fulfil our promises efficiently and effectively.