Careers at Royal Mabati Factory

The holder of this position will be responsible for handling cash and credit card transactions accurately and efficiently. Maintain a clean and organized work environment. Assist customers with any questions or concerns they may have and addressing their further assistance/recommendation where required.

Key Skills & Qualifications:

• Education: At least a Diploma in Accounting or Certification in CPA Part 2.
• Experience: Must have 3 yrs of experience in a busy environment (bank,sacco,supermarket etc)
• Strong organizational and prioritization skills.
• Strong analytical and results-oriented mindset.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and POS systems.
• Ability to handle confidential information with sound judgment.
• Good customer service skills.
• Ability to work independently and manage multiple tasks efficiently.

Key Competencies

• Ability to provide high levels of customer service and reduce waiting times.
• Compliance with internal cash control procedures to eliminate financial risks.
• Ability to detect and prevent fraudulent transactions.
• Effective handling of daily bank deposits and transaction recording.
• Ensuring accurate entry of customer payments and proper ERP system matching.
• Ability to maintain and balance financial records daily, weekly, and monthly.
• Problem-solving skills to resolve customer issues effectively.
• Ability to verify dispatched goods against delivery notes.
• Strong teamwork and collaboration skills.
• Proactive approach to people management and task execution.

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As the Customer Service Agent, you will be tasked to solve and deal with customers' complaints and concerns before and after sales have been done.

Key Skills & Qualifications:

• Handle and resolve walk-in customer inquiries and complaints professionally. Process daily sales orders and ensure timely updates until dispatch.
• Respond to customer queries and provide accurate order progress updates.
• Resolve complaints efficiently, offering the best solutions to enhance satisfaction.
• Identify and escalate priority issues or problematic clients to the team leader.
• Build and maintain strong customer relationships by addressing concerns with care.
• Generate and submit reports for accountability and performance tracking.
• Support the sales team by assisting new customer acquisition and order processing.

Key Competencies

• Excellent Organizing and prioritizing skills required.
• Extremely detail-oriented, attention to accuracy.
• Strong written, verbal, and interpersonal communication skills required Information management skills.
• Ability to work well independently, and as part of a team.
• Ability to multi-task, Problem-solving skills.
• Computer proficiency in Word, Excel, Power Point, Microsoft.
• Deadline 28th Feb

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The Factory Manager will oversee and manage the daytoday operations of the factory, ensuring production efficiency, quality control, and staff performance align with organizational goals and is responsible for maximizing operational efficiency, maintaining safety standards, meeting production targets, and fostering a collaborative environment.

Key Skills & Qualifications:

Knowledge In:

• Production and Manufacturing Processes. Quality Management Systems.
• Health and Safety Regulations.
• Inventory Management and Supply Chain.
• Strong Leadership and People Management Skills.
• Excellent Problem Solving and DecisionMaking Skills.
• Effective Communication Skills.
• Budgeting and Cost Control Skills.

Key Competencies

• Plan and oversee daily production activities to ensure maximum efficiency
• Coordinate production schedules to meet customer demands and deadlines
• Maintain high standards of quality control, identifying and correcting production issues
• Supervise, train, and motivate factory personnel, ensuring high productivity and adherence to company policies
• Implement and maintain strict safety guidelines and protocols for a safe work environment
• Monitor and control inventory levels, ensuring materials are available and minimizing waste
• Manage the factory budget, monitoring expenses and seeking costsaving measures
• Prepare regular reports on factory performance, production targets, and quality standards
• Deadline; 6th March 2025.

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The B2B Sales Manager will drive marketing opportunities and implement impactful sales plans to boost revenue, Lead and execute strategies, managing sales and marketing activities to grow the brand, Collaborate with other sales managers on campaigns and oversee departmental operations.

Key Skills & Qualifications:

• Education: Bachelor's degree in business administration or a related field
• Experience: 4+ years as a sales head or manager.
• Strong organizational skills, initiative, and a sense of accountability.
• Proven leadership, team management, and performance supervision abilities.
• Skilled in selling, marketing, negotiation, and customer management.
• Analytical, problem-solving mindset with a focus on results and innovation.
• Excellent communicator, capable of mentoring and resolving customer issues effectively.

Key Competencies

• Achieve sales targets by managing and motivating the sales team effectively.
• Develop strategic business plans to expand the customer base and ensure market presence. Build strong customer relationships by understanding and meeting their needs.
• Identify market trends, emerging opportunities, and competition for growth.
• Present accurate sales forecasts and performance reports to management.
• Recruit, coach, and monitor sales representatives to meet KPIs and targets.
• Develop and implement effective sales strategies and incentive programs.
• Resolve customer and staff issues, ensuring smooth communication and operations.
• Monitor product performance and collaborate with marketing for brand improvements.
• Manage branches, ensure accurate sales reporting, and open dealership markets countrywide. Candidates With Knowledge On How To Handle Distributors Are Encouraged To Apply.

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The Receptionist will be responsible for managing the front desk, greeting visitors, and performing various administrative tasks to support the organization.

Key Skills & Qualifications:

• Education High school diploma or equivalent; additional certification in Office Management or a related field
• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Customer service attitude with a focus on creating a positive visitor experience.
• Ability to handle a busy front desk environment with a calm and friendly demeanor
• Ability to be resourceful and proactive when issues arise. Familiarity with safety and security procedures in a factory setting
• Ability to handle confidential information with discretion

Key Competencies

• Greet and welcome visitors, direct them to the appropriate office, and assist with inquiries.
• Keep the reception tidy and well-stocked with necessary materials (pens, forms, brochures, etc.).
• Provide accurate information in person, via phone, and email while distributing internal communications.
• Monitor and control visitor access through logbooks and follow security procedures.
• Order and maintain stock of front office supplies, including coffee machine supplies.
• Handle filing, photocopying, transcribing, and faxing tasks as required.
• Ensure the showroom is clean and that sample mabati are organized and returned after use.
• Deadline; 6th March 2025.