Careers at Solvo Global

About the job

• We are an administration and consulting firm that supports retirement plans and employee benefits in the United States, primarily serving elderly populations.
• Work modality: On-site at our Nairobi office
• We are seeking a detail-oriented, analytical, and results-driven specialist with experience in U.S. retirement plans and insurance processes, focused on delivering high-quality service.

Key Responsibilities

• Manage processes related to retirement plans, including:
• 401(k)
• Profit Sharing
• Cash Balance
• Defined Benefit
• Perform benefit verification and eligibility checks with U.S. insurance providers
• Handle authorizations and pre-certifications with insurance companies
• Calculate cost and contribution estimates
• Analyze and validate client information (census data)
• Execute tasks related to regulatory compliance
• Assist in the preparation of regulatory reports and forms (Form 5500, 5330, 8955)
• Identify errors and maintain a quality standard of 95%+ accuracy (QA)
• Track processes and ensure deadlines are consistently met
• Provide timely and professional communication with clients, advisors, and insurance companies

Requirements

• Advanced English proficiency (will be evaluated throughout the process)
• Experience with U.S. retirement plans or employee benefits
• Experience in benefit verification, authorizations, or insurance processes (healthcare or related fields preferred)
• Advanced or bilingual English (required due to interaction with U.S. stakeholders)
• Advanced Excel skills (data analysis, calculations, data management)
• Strong attention to detail and analytical skills
• Ability to manage multiple cases simultaneously and meet deadlines
• Excellent written communication skills

go to method of application »

We are looking for a Systems Support Agent responsible for the setup, ongoing support, and maintenance of the General Ledger within supported payroll engines.

This role ensures proper configuration of the GL system, daily operational stability, and reliable integration between the GL and auxiliary systems. Additionally, the person will work closely with external clients to ensure successful implementations, reporting accuracy, and compliance with controls in production environments.

Key Responsibilities.

• Configure and maintain General Ledger (GL) system components.
• Diagnose and resolve GL-related issues, including payroll errors.
• Monitor GL processing to ensure data accuracy, integrity, and completeness.
• Support accounting close processes: daily, monthly, quarterly, and annual.
• Ensure compliance with project deadlines.
• Maintain timely communication with clients via email and phone.
• Assist in maintaining client GL files (updates or missing accounts).
• Act as the main point of contact for GL-related incidents and requests.
• Perform root cause analysis for recurring issues.
• Manage, prioritize, and document incidents and changes until resolution.

Requirements & Skills.

• Between 6 months and 1 year of experience in GL system support or configuration, or similar roles in production environments.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Ability to work independently with high attention to detail.
• Strong analytical, troubleshooting, and documentation skills.
• Proven ability to handle multiple tasks in dynamic environments.