Careers at Britam

Key Responsibilities

• Secure new GI business through intermediaries.
• Retain existing GI business as per set objectives.
• Maintain excellent customer service to intermediaries and clients.
• Service existing business and resolve customer complaints.
• Follow up on renewals for general insurance business.
• Forward proposal forms to the underwriting department.
• Follow up premium collections for GI clients.
• Prepare weekly and daily reports as required.
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
• Respond to customer and client enquiries.
• Follow up on commissions and claims issues emanating from intermediaries.
• Recruitment of intermediaries as per set objectives.
• Conversion of FAs and IFA’S  in the market to ensure all are placing general insurance business.
• Continuous execution of initiatives and strategies per market to ensure meeting of set objectives and reviewing them where need be. 
• Training of intermediaries on general insurance products and submitting training schedules to supervisors. 
• Use an authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it. 
• Creating strategic partnerships with intermediaries for maximum business support. 
• Sharing of market intelligence with the supervisor.
• Work closely with the underwriter and branch manager, and other lines of business to achieve set objectives.
• Perform any other duties as may be assigned from time to time.
• Delegated Authority: As per the approved delegated authority matrix.

Knowledge, experience, and qualifications required.

• Bachelor’s degree in a business-related field.
• Progress in Professional qualification in Insurance (DIP ACII, DIP IIK, ACII, IIK).
• 2- 4 years’ relevant experience in the insurance industry.

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Job Purpose:

• Providing assistance to the Assistant Manager Medical Underwriting in implementing the underwriting philosophy.

Key Responsibilities

• Implement underwriting philosophy, strategy, process and guidelines for the medical insurance business to 
  ensure profitability and achievement of the set loss ratio targets.
• Analyse proposed risks and make decisions to accept or reject.
• Determine the rates and terms to charge.
• Ensure risk survey recommendations are communicated in time and follow up on implementation.
• Ensure compliance to the company credit policy.
• Manage company records and ensure proper filing of client information both manual and electronic.
• Delegated Authority: As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time.

Knowledge, Experience, and Qualifications required.

• Bachelor’s degree (insurance option preferred).
• Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
• 2-4 years’ experience in medical.

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Job Purpose:

• Managing Clinical processes and procedures through the use of effective techniques to achieve the objectives of cost control and operational efficiency.

Key Responsibilities

• Responsible for the development and implementation of clinical practice management aimed at providing.
  leadership in the provision of healthcare to our members, as well as managing costs and Healthcare outcomes.
• Develop and implement a Managed Care strategy aimed at coordinating medical care to achieve good patient experience, better treatment outcomes, and reduced healthcare costs.
• Manage contracts with service providers, including developing innovative reimbursement options and positioning Britam as a partner to the providers.
• Overseeing case management practices to ensure quality and sustainability. 
• Provide leadership in developing metrics for measuring quality outcomes and obtain collaboration with service providers in meeting the set standards.
• Provide leadership in the utilization of clinical and claims data to develop innovative products and processes that provide a competitive advantage to Britam in health insurance services.
• Overall responsibility for managing chronic conditions and inpatient services cost outcomes through the wellness program.
• Guiding the business in compliance with health regulations relating to health insurance.
• Monitor, prevent, and control medical claims fraud by carrying out regular audits on the internal and external systems/ processes, as well as providers.
• Supervise, train, and mentor medical case management, Wellness Call Centre staff to achieve a high level of motivation and productivity by the team.
• Prepare regular reports to clients, management, and advise the medical underwriting section on relevant claims findings for medical risk review.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience, and qualifications required

• Bachelor’s degree in a medical-related field
• Professional qualification in Insurance (ACII or IIK)
• 2 - 6 years’ experience in medical, with at least 2 years in a supervisory position.
• Experience in managing complex medical insurance operations (Claims, case management, and provider network)