Jobs at Corporate Staffing

Key Responsibilities

• Ensure data and/or application availability of the assigned systems and applications.
• Participate in design, testing and implementation of new products, services, functionalities or upgrades.
• Provide support for financial solutions which includes MPESA and integrations.
• Perform Systems and Applications Monitoring.
• Maintain knowledge base by documenting technical knowledge.
• Collaborate with team members to improve the tools, systems and procedures.
• Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
• Work with the external and internal technical teams to ensure efficient resolution of all system issues.
• Implement DevOps technologies and processes, e.g: containerization.
• Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood.
• Transfer system knowledge to internal customers on new features and support processes.
• Prepare and publish accurate and timely system performance reports.
• Perform regular service improvements that align with 99.999% availability.
• Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met.
• Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed.
• Provide prompt and accurate feedback to stakeholders on assigned tasks.
• Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket.

Qualifications 

• A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum.
• 1 – 4 years of work experience as an Engineer in a telecommunications or financial services environment.
• Software development skills in Java, python, Angular JS etc.
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Working knowledge in dev ops and dev ops tools like Github. 
• Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks.
• Working knowledge of databases and SQL.
• Excellent problem-solving and communication skills
• Knowledge in mobile money systems, integrations or Financial systems
• Must be able to work without supervision & meet tight deadlines/schedules
• Good presentation skills
• Proactive & self-motivated

go to method of application »

Key Responsibilities:

• Attending to Customer Enquiries
• Responding to Social Media Queries
• Outbound Calls to Clients
• Preparation of Premium Deductions Reports
• Preparing Various internal and regulatory reports
• Rotational Front Office Duties
• Ensuring Communication to Customers is streamlined and effective
• Creating messaging and Email Content in liaison with Marketing and Corporate Communications
• Running various customer initiatives and campaigns to improve Customer Satisfaction
• Processing Individual Life Benefits
• Fund Valuation for Non-Linked Investments
• Any other duties assigned from time to time

Qualifications:

• Degree in Actuarial Science or any other Statistical Field
• At least 1 year of Customer Service or Contact Center Experience
• Experience in the use of a CRM and any other Business-Related System
• Progress in Insurance Papers is an added advantage

Key Skills:

• Ability to communicate with impact.
• Solution focused
• Good Analytical and business reporting skills
• Ms. Excel Proficiency
• Good negotiation skills.
• Excellent organization skills.
• Good interpersonal skills
• Ability to work effectively in a team

go to method of application »

Responsibilities

• Compile and analyze statistical data from terminal operations
• Ensure ongoing compliance with quality and regulatory requirements
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Take part in internal audits and ensure gaps and findings are closed to prevent nonconformance.
• Develop and execute plans to ensure that all departmental objectives are met.
• Ensure implementations and improving of recommended corrective actions of external audits findings.
• Ensure safe working environment within the group of companies.
• Carryout the monthly vehicle safety checklist to ensure safe company vehicles
• Perform any other duties assigned by superiors from time to time.  

Skills and Qualifications

• Diploma in a Science Related field.
• Certificate of Training on QMS and/or Environmental, Occupational Health & Safety system.
• 1-3 years of demonstrated hand-on experience in a system managed organization.
• Customer Service Skills
• Knowledge of MS Office Applications.

go to method of application »

Key Responsibilities

Operations Co-ordination 

• Review key business processes and work-flows and recommend areas for improvement 
• Oversee prompt and helpful responses to client queries. 
• Oversee development and maintenance of a query or issue tracker, to monitor the progress of query/issue resolution and client confirmation on the same where possible.
• Chair bi-weekly management meetings with the heads of Maintenance, Projects, Compliance and Records, and HR and Administration to discuss any interdepartmental challenges and circle back on related recommendations and actions.
• Co-chair quarterly property staff meetings and follow up on issues arising for action 
• Review weekly sales and marketing reports and meet monthly with the Sales and Marketing team to discuss their performance and related matters for action.
• Co-ordinate the preparation of routine/regular client reports and scheduling of regular client review meetings in collaboration with the Managing Director and HR and Administration Manager. 
• Attend regular client meetings and present or oversee the presentation of the financial report.
• Meet weekly with the Managing Director to discuss company operations and areas for improvement.
• Represent the MD on client and internal engagements as required.
• Promptly escalate key issues arising to the Managing Director. 

Financial Management 

•  Ensure company financial strategy, policies and procedures are optimal to support business goals, including enhanced revenue generation and profitability, and are fully compliant with GoK regulations and accounting best practice.
• Ensure client property and facility management accounts are managed prudently and records maintained accurately with all related back-up documents, and statements sent to all clients weekly, monthly or quarterly (as agreed with the client). 
• Ensure RPL accounts are managed prudently and records maintained accurately with all related back- up documents and quarterly reports prepared by the 15th of the month after the quarter 
• Ensure cashflows and payroll are sent to MD for review by the 25th of each month and payroll processed by the 28th of each month.
• Ensure all statutory requirements and returns are done on time for RPL and client accounts, where we are mandated to do so i.e. audits, VAT, Income Tax, WHT, PAYE, NHIF, NSSF, rates, rent, license, insurance payments. 
• Ensure client and RPL annual audits are completed on time each year. 
• Ensure complete and orderly filing of RPL and Client accounts hard copy and electronic documents. 
• Ensure regular bank reconciliation for RPL and Client accounts. 
• Pro-actively engage clients on service charge collections and target at least 80% of collectible invoiced amounts each period and escalating efficiently to sanctions and legal action where required.
• Forward rent arrears accounts agreed for follow-up by the Compliance and Records manager by the 10th of each month. 
• Mentor and supervise the accounts staff including developing and reviewing their annual targets and work plans, and overseeing their interaction with clients including presentation of accounts at review meetings.
• Participate in the review of potential property management software for the company and implementation once approved for roll-out.

Key Qualifications and Skills

• Bachelor’s Degree in Business Administration, Commerce, Finance, or a related field.
• CPA (K).
• At least Five (5) years of working experience in a similar position.
• In-depth knowledge of the relevant Kenya laws on financial management and regulations related to business administration. 
• Excellent leadership skills. 
• Excellent communication and presentation skills 
• Excellent organization and administrative skills 
• A strong team player. 
• Ability to perform with minimal supervision. 
• Ability to adopt a flexible approach to meet the needs of the business. 
• High integrity, Articulate and self-confident. 
• Professional and highly motivated.
• Ability to manage assigned responsibilities proactively and efficiently.
• Adaptable and able to work in an environment of fluctuating workloads. 
• Must display a high degree of emotional maturity. 

go to method of application »

Key Responsibilities

• Ensure data and/or application availability of the assigned systems and applications.
• Participate in design, testing and implementation of new products, services, functionalities or upgrades.
• Provide support for financial solutions which includes MPESA and integrations.
• Perform Systems and Applications Monitoring.
• Maintain knowledge base by documenting technical knowledge.
• Collaborate with team members to improve the tools, systems and procedures.
• Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
• Work with the external and internal technical teams to ensure efficient resolution of all system issues.
• Implement DevOps technologies and processes, e.g: containerization.
• Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood.
• Transfer system knowledge to internal customers on new features and support processes.
• Prepare and publish accurate and timely system performance reports.
• Perform regular service improvements that align with 99.999% availability.
• Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met.
• Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed.
• Provide prompt and accurate feedback to stakeholders on assigned tasks.
• Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket.

Qualifications 

• A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum.
• 1 – 4 years of work experience as an Engineer in a telecommunications or financial services environment.
• Software development skills in Java, python, Angular JS etc.
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Working knowledge in dev ops and dev ops tools like Github. 
• Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks.
• Working knowledge of databases and SQL.
• Excellent problem-solving and communication skills
• Knowledge in mobile money systems, integrations or Financial systems
• Must be able to work without supervision & meet tight deadlines/schedules
• Good presentation skills
• Proactive & self-motivated