Careers at Accurex Leadership and Management Consultants Ltd

Job Role

• The Counter Sales Assistant plays a frontline role in supporting walk-in retail customers within the Auto Spares Division. The role is responsible for providing accurate product advice, generating quotations, processing sales orders, collecting payments, and ensuring that all transactions are captured accurately in Odoo. The position is critical in ensuring customer satisfaction, conversion of quotations to sales, and accountability of stock and payments in a high-traffic retail environment.

 PURPOSE OF THE ROLE

• Deliver prompt, professional service to all walk-in customers.
• Increase sales by converting quotations into confirmed orders.
• Ensure accurate quotations, orders and invoices in Odoo.
• Maintain payment integrity and stock accountability.
• Reduce customer wait time from entry to invoice completion.
• Support management with data on sales trends and customer feedback.

DUTIES AND RESPONSIBILITIES

Customer Engagement & Sales Conversion

• Welcome, greet and assist all walk-in customers promptly and professionally.
• Assess customer needs and recommend appropriate auto parts (Isuzu and general market).
• Follow up on issued quotations to convert them into confirmed sales.
• Upsell and cross-sell parts and accessories.
• Maintain service discipline to reduce customer wait time.

Quotations, Orders & Invoicing

• Generate accurate quotations, sales orders and invoices in Odoo, aligned with approved pricing structures.
• Verify product codes, quantities and prices before issuing documentation.
• Ensure zero errors in invoicing and timely handover of documents to customers and finance.
• Track quotation-to-sales conversion ratios and report variances.

Stock Coordination & Order Fulfillment

• Check real-time stock availability in Odoo before issuing quotations.
• Coordinate with the stores team for quick picking, dispatch and delivery of parts.
• Return unsold stock to the store daily and ensure Odoo records are updated.
• Flag frequently requested but unavailable parts to procurement.

Payments & Cash Handling

• Collect payments via cash and M-PESA and record transactions in Odoo.
• Prepare a daily handover log for all payments (cash/cheque) to the cashier.
• Reconcile daily sales records and escalate discrepancies immediately.
• Ensure zero uncollected or unreconciled payments at the end of each day.

Returns, Loss Prevention & Reporting

• Process product returns, exchanges and warranty claims in line with company policy.
• Capture lost-sales reasons in Odoo (e.g. stockouts, high pricing).
• Report trends, customer feedback and buying patterns to management.
• Participate in monthly sales and performance reviews.

Qualification

• Diploma or Degree in Sales & Marketing, Business, Automotive Engineering, or a related field.
• Minimum 1–2 years’ experience in retail counter sales, preferably in auto spares or hardware.
• Knowledge of Isuzu parts and the general auto spares market.
• Proficiency in Odoo or a similar ERP/POS system.
• Accuracy, attention to detail, and ability to work in a fast-paced retail environment.

 COMPETENCIES

• Strong customer service skills
• Good interpersonal and communication skills
• Accuracy in order processing and invoicing
• Integrity and accountability
• Teamwork and collaboration
• Ability to multitask in a busy retail environment
• Service discipline
• Fast turnaround in sales processing
• Attention to detail

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Job Role

• The Chef is responsible for preparing and presenting quality meals in line with the establishment’s menu, recipes and service standards. The role involves food preparation, maintaining kitchen hygiene, monitoring ingredients and stock, and ensuring that meals are prepared safely, consistently and on time. The ideal candidate is creative, organised, reliable and able to work effectively in a busy kitchen.

PURPOSE OF THE ROLE

• Prepare quality meals that meet established standards for taste, presentation and portion size.
• Ensure timely preparation and service of meals.
• Maintain high standards of food safety, kitchen hygiene and cleanliness.
• Manage ingredients and kitchen supplies responsibly while minimising wastage.
• Support smooth day-to-day kitchen operations and teamwork.

DUTIES AND RESPONSIBILITIES

Food Preparation & Cooking

• Prepare and cook meals according to the menu, recipes and customer requirements.
• Ensure food is properly seasoned, cooked and presented before service.
• Prepare ingredients through washing, peeling, cutting, marinating and portioning.
• Maintain consistency in food quality, taste, portion sizes and presentation.
• Accommodate reasonable special meal requests and dietary requirements where applicable.

Kitchen Operations & Service

• Plan and organise daily food preparation to support timely meal service.
• Ensure all kitchen equipment, utensils and workstations are ready for use.
• Coordinate with service staff to ensure orders are prepared and served promptly.
• Monitor food preparation during busy service periods and manage competing priorities.
• Store, label and handle prepared food appropriately.

Food Safety, Hygiene & Cleanliness

• Maintain cleanliness and hygiene in all kitchen areas, equipment and utensils.
• Observe food safety procedures, including correct food handling, storage and temperature control.
• Prevent cross-contamination by maintaining proper separation of raw and cooked foods.
• Ensure ingredients are fresh and safe for use and report any food safety concerns.
• Follow applicable health, safety and sanitation requirements.

Stock Control & Cost Management

• Monitor kitchen stock and communicate replenishment requirements in good time.
• Check the quality, quantity and freshness of ingredients received.
• Use ingredients efficiently and minimise food wastage.
• Maintain proper storage and rotation of food supplies using the first-in, first-out principle.
• Report damaged, expired or insufficient stock to the supervisor.

Teamwork & General Responsibilities

• Work collaboratively with other kitchen and service team members.
• Provide guidance or support to kitchen assistants where required.
• Maintain a professional attitude and discipline while on duty.
• Follow instructions from the supervisor and contribute to an efficient kitchen environment.
• Perform any other related duties assigned by management.

Qualification

• Certificate or Diploma in Food Production, Culinary Arts, Catering or a related field.
• At least 2 years’ experience working as a Chef or in a similar kitchen role.
• Practical knowledge of food preparation methods, cooking techniques and menu execution.
• Knowledge of food hygiene, food safety and kitchen sanitation practices.
• Ability to work in a fast-paced environment and manage time effectively.

 COMPETENCIES

• Knowledge of kitchen equipment and safe handling procedures.
• Menu execution and ingredient management.
• Stock monitoring and waste reduction.
• Attention to detail and commitment to quality.
• Creativity and willingness to learn.
• Reliability, discipline and accountability.
• Ability to work under pressure and adapt to changing demands.

 REMUNERATION

• Gross Monthly Salary: KES 25,000.