Job Openings at Ilara Health

The Role

We are seeking a highly motivated and experienced Credit & Collections Analyst to join Ilara Health. The successful candidate will be responsible for managing and leading the Know Your Customer (KYC) process, ensuring compliance with all applicable regulations. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Review and process credit applications for new customers, including checking credit references and verifying financial information
• Lead and manage the KYC process to ensure efficient and effective execution of the KYC process
• Conduct thorough KYC checks on all new customers, including reviewing identification documents and performing due diligence checks
• Analyze and report on KYC trends and issues to the Credit and Collections Manager
• Work closely with the commercial team to resolve credit-related issues and provide guidance on credit policies
• Liaison with the third party debt collectors by providing them with the necessary information/documents to expedite debt recovery.
• Analyze customer payment trends and provide regular reports on accounts receivable
• Monitor collections by all parties periodically and communicate the same
• Develop and maintain strong relationships with customers and internal stakeholders
• Generating calling logs for the collections teams and circulating them on time
• Supporting the calling agents by providing all necessary information required to make calls, monitor call conversions and escalating call outcomes etc
• Supporting all CRB related activities such as generating lists for CRB, issuing CRB notices, monitoring payments from listed customers, delisting & listing customers
• Recommend and implement process improvements to enhance the credit and collections function
• Any other duties assigned by the Credit and Collections Manager

Requirements:

• Bachelor's degree in business, finance, or a related field
• At least 2-3 years of experience in KYC compliance or a related field
• In-depth knowledge of KYC regulations and requirements

Who You Are

• Excellent communication and interpersonal skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Experience with customer onboarding processes is a plus
• Ability to work effectively in a fast-paced, team-oriented environment

go to method of application »

The role

The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
• Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
• Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
• Follow up with customers who have not made payments or who have broken payment arrangements.
• Negotiate payment plans and settlements with customers who are unable to pay in full.
• Keep up-to-date with company policies and regulations regarding debt collection practices.
• Conduct skip tracing activities to locate customers who have moved or changed contact information.
• Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
• Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
• Complete necessary paperwork and reports accurately and on time.
• Assist in recovery efforts of assets from customers

Requirements:

• A high school diploma or equivalent is required, and some college education is preferred.
• Experience in debt collections, customer service, or a related field is preferred.
• Have a motorcycle and possess a valid driver's license with a motorcycle endorsement and have a good driving record.
• Good knowledge of motorcycle maintenance and repair.
• Familiarity with skip tracing techniques and practices.

Who You Are:

• Good communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Physical fitness and the ability to ride a motorcycle for extended periods.
• Strong negotiation and problem-solving skills.
• Good organizational and time management skills.

go to method of application »

The role

The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
• Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
• Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
• Follow up with customers who have not made payments or who have broken payment arrangements.
• Negotiate payment plans and settlements with customers who are unable to pay in full.
• Keep up-to-date with company policies and regulations regarding debt collection practices.
• Conduct skip tracing activities to locate customers who have moved or changed contact information.
• Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
• Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
• Complete necessary paperwork and reports accurately and on time.
• Assist in recovery efforts of assets from customers

Requirements:

• A high school diploma or equivalent is required, and some college education is preferred.
• Experience in debt collections, customer service, or a related field is preferred.
• Have a motorcycle and possess a valid driver's license with a motorcycle endorsement and have a good driving record.
• Good knowledge of motorcycle maintenance and repair.
• Familiarity with skip tracing techniques and practices.

Who You Are:

• Good communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Physical fitness and the ability to ride a motorcycle for extended periods.
• Strong negotiation and problem-solving skills.
• Good organizational and time management skills.