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  • Posted: Mar 16, 2023
    Deadline: Not specified
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    Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. Our proprietary software integrates ...
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    Collections Agent (Rider) - Mombasa

    The role

    The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

    Responsibilities:

    • Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
    • Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
    • Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
    • Follow up with customers who have not made payments or who have broken payment arrangements.
    • Negotiate payment plans and settlements with customers who are unable to pay in full.
    • Keep up-to-date with company policies and regulations regarding debt collection practices.
    • Conduct skip tracing activities to locate customers who have moved or changed contact information.
    • Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
    • Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
    • Complete necessary paperwork and reports accurately and on time.
    • Assist in recovery efforts of assets from customers

    Requirements:

    • A high school diploma or equivalent is required, and some college education is preferred.
    • Experience in debt collections, customer service, or a related field is preferred.
    • Have a motorcycle and possess a valid driver's license with a motorcycle endorsement and have a good driving record.
    • Good knowledge of motorcycle maintenance and repair.
    • Familiarity with skip tracing techniques and practices.

    Who You Are:

    • Good communication and interpersonal skills.
    • Ability to work independently and in a team environment.
    • Physical fitness and the ability to ride a motorcycle for extended periods.
    • Strong negotiation and problem-solving skills.
    • Good organizational and time management skills.

    Method of Application

    Interested and qualified? Go to Ilara Health on www.careers-page.com to apply

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