Collections Agent (Rider) - Kisumu at Ilara Health

The role

The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
• Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
• Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
• Follow up with customers who have not made payments or who have broken payment arrangements.
• Negotiate payment plans and settlements with customers who are unable to pay in full.
• Keep up-to-date with company policies and regulations regarding debt collection practices.
• Conduct skip tracing activities to locate customers who have moved or changed contact information.
• Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
• Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
• Complete necessary paperwork and reports accurately and on time.
• Assist in recovery efforts of assets from customers

Requirements:

• A high school diploma or equivalent is required, and some college education is preferred.
• Experience in debt collections, customer service, or a related field is preferred.
• Have a motorcycle and possess a valid driver's license with a motorcycle endorsement and have a good driving record.
• Good knowledge of motorcycle maintenance and repair.
• Familiarity with skip tracing techniques and practices.

Who You Are:

• Good communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Physical fitness and the ability to ride a motorcycle for extended periods.
• Strong negotiation and problem-solving skills.
• Good organizational and time management skills.