Current Openings at FlyFlat

As a Travel Operations Coordinator at FlyFlat, you will play a central role in ensuring smooth client experiences by managing billing, payment workflows, and polished itineraries. This remote role is ideal for someone detail-oriented, organized, and proactive, with a passion for travel logistics. If you excel in fast-paced environments and enjoy problem-solving, this opportunity will allow you to grow and make a meaningful impact.

Responsibilities:

Billing & Payment Processing

• Create and manage invoices using FreshBooks.
• Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH.
• Track and reconcile client payments across multiple methods.
• Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly.

Itinerary Management

• Build polished, client-ready itineraries using Travefy.
• Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).
• Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents.

Operational Support

• Support execution of daily booking workflows and related tasks
• Ensure bookings and related operational actions are completed accurately and on time
• Follow internal SOPs and identify opportunities for process improvement.

Qualifications

• 1-2 years experience in travel operations, coordination or related roles.
• Prior experience with FreshBooks, Stripe, and/or other invoicing tools
• Familiarity with itinerary-building platforms (especially Travefy).
• Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN).
• Comfortable working in a remote, fast-paced environment.
• Strong organizational skills with attention to detail and accountability.
• Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus.
• Strong written and verbal English communication skills.

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As a Workflow & Data Coordinator, you will play a vital role in maintaining the accuracy and efficiency of FlyFlat’s Concierge operations. This role focuses on ensuring that workflows, data tracking, and client information remain consistent across Asana, the Concierge Portal, and related systems. Ideal for detail-oriented professionals early in their careers, this role offers an opportunity to grow into strategic operations or systems-focused positions over time.

Responsibilities:

Workflow Monitoring

• Track daily Asana usage across Concierge sub-teams (Concierge L1/L2, Ticketing, Post-Booking).
• Ensure tasks are completed, documented, and accurately handed off.

Data Accuracy

• Oversee client-related data entry, including preferences, payment stages, booking status, and internal notes.
• Maintain accuracy in the Concierge Portal and Customer Portal through the Trips Interface.

Internal Tool Coordination

• Track updates across internal platforms used throughout the customer journey.
• Flag inconsistencies, gaps, or outdated processes and collaborate with Ops Managers on improvements.

System Maintenance & Imporovement

• Maintain workflow integrity across all operational systems.
• Over time, propose and contribute to workflow optimization initiatives.

Qualifications

• 1-2 years experience in travel operations, coordination or related roles.
• Strong organizational skills with a sharp eye for detail.
• Ability to quickly learn and adapt to workflow and data tools.
• Comfort working in a remote, fast-paced environment.
• Strong communication skills for documenting and surfacing data gaps.
• Bonus: Familiarity with Asana or other workflow/project management tools.
• Bonus: Experience in travel operations or customer service environments.