Current Opportunities at Apollo Agriculture

About The Role

• Apollo Agriculture is seeking highly motivated and detail-oriented individuals to join our team of Data Verification Quality Assurance Agents. As a DV QA, you will be tasked with performing various tasks including performing call back verifications, ensuring the quality of data captured by the Data Verification team, conducting administrative reviews, and carrying out fraud checks conducted by Apollo Agents. Additionally, the role involves supervising the verification and pre-disbursement stages of the credit approval process for customers.

Location: Hybrid (Nairobi, Kenya)

Contract Duration: Short-Term

Reporting Lines: This role reports to the Fraud Operations Senior Associate

Responsibilities:

• Perform quality checks on verifications, farmer documentation completed tasks and Fraud checks done by the call center agents
• Perform a gating function for quality of verifications, submitted information, documents. He/she will check KYC compliance, completeness of farmer information provided and proper execution of forms
• Provide MIS on quality of verifications through analysis, reports and updates for decision making by business
• Manage escalated issues, queries and complaints as well as deliver high quality service
• Any other duties as may be assigned by the line supervisor.

Requirements:

• Be a holder of Undergraduate degree or a diploma certificate
• Have a vast knowledge of Data entry and transcription
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine
• Fluent in written and spoken English & Kiswahili.
• Self driven and able to work remotely under pressure with minimal supervision
• Have full computer skills and a great familiarity with Windows or Ubuntu OS
• Have Knowledge on excel skills
• Access to stable internet
• High integrity and good customer service

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About the Role:

• Apollo Agriculture is seeking driven Data Verification Agents. As a Data Verification Agent, you will be a critical part of ensuring a successful customer journey. Your key responsibilities will include transcribing accurate data submitted by Field Agents, maintaining up-to-date knowledge of data verification procedures, and consistently achieving approval Key Performance Indicators (KPIs). You will also be responsible for providing first-level resolutions to verification questions, ensuring 100% accuracy in data verification, and effectively communicating with supervisors to address issues and escalate priority matters. Additionally, you will document interactions, identify process gaps, and contribute to process improvements while preparing detailed reports on issues and suggesting solutions.

Location: Hybrid (Nairobi, Kenya)

Reporting Lines: This role reports to the Data Verification Associate

Contract Duration: Short-term

Responsibilities:

• Transcribing the correct data as submitted by Field Agents
• Keeping abreast of Data verification updates and attending meetings, refresher training as required
• Keeping Verification skills sharp by consistently hitting the approval KPIs
• Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations
• Verify with high accuracy (100%), data received from the Field Agents
• Communicating with the supervisor when there are issues and giving frequent feedback on the verification process
• Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor
• Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time
• Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures
• Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes
• Performing any other duties that might be assigned to you by the Supervisor

Requirements:

• Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)
• Have vast computer skills and a great familiarity with Windows or Ubuntu OS
• Access to stable internet
• No previous criminal records ( Police Clearance Certificate)
• High integrity and good customer service
• Speed, accuracy, data quality and attention to detail
• Ability to adapt to changing data verification needs and priorities
• Strong communication skills, both written and verbal (Fluent in English and Swahili)
• Team player and good collaboration skills
• The ability to work independently with minimal supervision
• The candidate should not be engaged with another organization during the contract period as the role is a full time position