Current Opportunities at CBRE Excellerate

About the role

• We are looking for a reliable and dedicated Driver / Messenger to join our team and support the smooth operation of our mailroom services. In this role, you will be responsible for providing efficient and timely transportation of internal and external mail and packages, ensuring that all deliveries and collections are handled professionally and in line with company procedures. You will play a key part in maintaining accurate mail records and supporting the team in managing day-to-day mailroom activities.

What you will bring

• At least 2 years of relevant driving experience with a clean driving record.
• A valid Kenyan driver’s license. A PSV license will be a strong recommendation.
• Excellent driving skills.
• Ability to communicate effectively with internal teams, clients, and external service providers.
• Accurate handling and documentation of mail and delivery records.
• Knowledge of general health and safety regulations, and safe driving practices.
• Ability to collaborate and assist colleagues in a fast-paced environment.
• Dependability in completing tasks on time and maintaining vehicle readiness.
• Ability to lift and carry heavy items and walk for extended periods as required.
• Strong customer service orientation.

What you will be doing

• Efficiently deliver and collect internal and external mail to designated locations.
• Assist with sorting, recording, and organizing mail and parcels.
• Ensure the vehicle is safe, clean, and well-maintained, performing basic checks and reporting issues.
• Maintain accurate delivery logs and records for all mail and vehicle-related activities.
• Communicate and coordinate deliveries with clients, suppliers, and other external service providers.
• Transportation of employees and clients, or visitors as required.
• Adhere to safety regulations and practices while driving and handling mail.
• Provide additional support to the Facilities Management team, including filing, labeling, and sorting documents as needed.

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About the role

• We are looking for a highly organized and customer-focused Receptionist to be the first point of contact for all individuals entering the facility. In this position, you will play a crucial part in ensuring smooth daily operations by providing essential administrative support and facilities coordination.
• You will greet visitors, manage incoming calls, and assist with a variety of administrative tasks, while also supporting the facilities team with coordination duties. By effectively managing these responsibilities, you will help create a welcoming environment for clients, employees, and visitors, contributing to a positive experience and the overall efficiency of the site.

What you will bring

Education and Experience:

• Grade 12 (Secondary School Certificate)
• Additional certifications in office administration or facilities management are an advantage
• At least 2 years of relevant experience in a receptionist, administrative, or customer service role, ideally in a facilities management or corporate environment
• Experience in a client-facing or front-desk role is highly desirable

Skills Required:

• Strong administration skills with attention to detail
• Professional telephone etiquette and communication skills
• Excellent verbal communication skills, with the ability to interact at all management levels
• Proficient in standard office software (Microsoft Office Suite, email, and scheduling software)

Knowledge Required:

• Basic understanding of health and safety protocols, including emergency procedures
• Knowledge of basic facilities management tasks, including handling maintenance requests and coordinating office logistics
• Familiarity with security procedures, visitor registration, access control systems, and confidentiality

Competencies Required:

• Strong communication skills
• High drive and productivity levels
• Customer and quality-focused mindset
• Accuracy and attention to detail
• Problem-solving and decision-making abilities

What you will be doing

You will be responsible for the following:

Reception and Front Desk Duties

• Greet visitors, employees, and contractors in a professional and welcoming manner
• Manage visitor sign-ins and direct them to the correct location, keeping accurate visitor logs
• Answer and route phone calls to the appropriate departments, taking messages when necessary
• Receive, sort, and distribute mail, packages, and deliveries to the relevant parties

Administrative Support

• Schedule appointments, meetings, and events, ensuring no scheduling conflicts
• Input and update data such as visitor logs, incident reports, and site-related information
• Organize and file documents (both physical and electronic) for easy access and retrieval
• Draft emails, letters, and other documents as required

Facilities Coordination

• Serve as the main point of contact for facility-related issues or maintenance requests
• Oversee meeting room bookings and ensure they are fully equipped with necessary materials and technology
• Monitor and order office supplies, including stationery, printer cartridges, and cleaning materials
• Ensure safety procedures are communicated to visitors and assist with emergency protocols when needed
• Coordinate with third-party contractors, vendors, and suppliers for repairs or installations
• Assist in organizing company events, meetings, or conferences held at the site
• Ensure office equipment (e.g., copiers, printers) is functioning and well-maintained
• Support facilities managers with generating regular reports on building performance and office utilization