Current Opportunities at Gap Recruitment Services Limited

Job Purpose:

• The technician will be responsible for installation, maintenance and service of electronic security systems, while adhering to Quality

Key Responsibilities:

• To carry out installation and/or maintenance and service of electronic security systems such as CCTV, Access Control, Barriers, Bollards, Electric Fence, PAVA, BMS, IPBAX, Speedstiles, Tripods, Intercom, Electric Gates and Fire Alarm systems. A strong knowledge of Fire Alarm and BMS systems installation, Programming and maintenance is an added advantage.
• Ensure all works carried out are reported to the supervisor in writing through job cards and company approved communication platforms.
• Ensure security of clients property and tidiness of the premises while attending to the assignment.
• Responsible for attending to assigned tasks within set times.
• Responsible for problem escalation and communication to supervisor as required.
• Respond to and fix systems, application problems and issues as assigned
• To handle technical complaints from the client professionally and escalate when necessary
• To educate and/or train the clients on how to operate installed systems.
• To report any client requirements to the office immediately.
• To carry out any other tasks as may be directed by the Management

Qualifications and Skills:

• Diploma or Degree from any recognized institution in a relevant field with a proven experience as technician for the enlisted systems.
• A minimum of 3years experience in the electronics field.
• Working knowledge of multiple security functions and security-driven technology solutions.
• Working knowledge of general installation and maintenance processes and methods.
• Working knowledge of tools, common appliances and devices
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
• Good knowledge of technology-driven security solutions and willingness to continually acquire new skills.

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Job Purpose:

• Reporting to Business Manager, the overall purpose of this role is to manage and ensure all the parking systems installed are optimally running and ensuing the clients always have access to reports and dashboard

Key Responsibilities:

• Ensure all provisioned systems are in the desirable working order, undertaking their scheduled maintenance and repairs.
• Work with the client organizations to undertake performance verification testing and acceptance testing in the deployed system.
• Train and guide end-users on the optimal use of the deployed parking system.
• Identify, monitor, and resolve technical problems proactively to prevent downtime.
• Escalate complex issues to higher-level support teams when necessary.
• Participate in the implementation of system updates and patches.
• Collaborate with colleagues to develop comprehensive solutions for recurring problems.
• Maintain detailed records of user interactions, technical issues, and solutions

Qualifications and Skills:

• Degree in Information Technology, or an equivalent qualification from a reputable institution.
• Minimum 2 years of experience in customer-facing solutions in Parking Management System
• Familiarity with support ticketing systems.
• Excellent communication skills, both verbal and written.
• Ability to prioritize and manage time effectively in a fast-paced environment.
• Willingness and ability to work off hours