Support Executive -Parking System at Gap Recruitment Services Limited

Job Purpose:

• Reporting to Business Manager, the overall purpose of this role is to manage and ensure all the parking systems installed are optimally running and ensuing the clients always have access to reports and dashboard

Key Responsibilities:

• Ensure all provisioned systems are in the desirable working order, undertaking their scheduled maintenance and repairs.
• Work with the client organizations to undertake performance verification testing and acceptance testing in the deployed system.
• Train and guide end-users on the optimal use of the deployed parking system.
• Identify, monitor, and resolve technical problems proactively to prevent downtime.
• Escalate complex issues to higher-level support teams when necessary.
• Participate in the implementation of system updates and patches.
• Collaborate with colleagues to develop comprehensive solutions for recurring problems.
• Maintain detailed records of user interactions, technical issues, and solutions

Qualifications and Skills:

• Degree in Information Technology, or an equivalent qualification from a reputable institution.
• Minimum 2 years of experience in customer-facing solutions in Parking Management System
• Familiarity with support ticketing systems.
• Excellent communication skills, both verbal and written.
• Ability to prioritize and manage time effectively in a fast-paced environment.
• Willingness and ability to work off hours