Current Opportunities at Premier Bank

Job Summary:-

• Bank and Individuals business acquisition from bank and non bank clients, and ensure successful conclusion of underwriting and claims processing through comprehensive prospecting.
• To manage the Bank/individuals portfolio through provision of effective servicing and retention for securing additional business opportunities with them.
• To promote a positive image of PBK Takaful Brokers through service protocols to policyholders, members of the public and other stakeholders by showing respect, courtesy and professionalism to all internal and external customers.
• Active participation in Underwriting and claims, in order for the Brokerage to meet reasonable targets.
• Work hand in hand with the DSRS/CSRS and CSAs to optimize on brokerage growth.

Key Responsibilities: –

• Creating general awareness on Takaful Principles and Products to the targeted market, as well as within Premier Bank Kenya (Financing Department)
• Maintaining an extensive, retentive active network of corporate clients/prospects
• Develop dynamic working relationship with the Takaful team, offering advice to assist in achieving their underwriting portfolio and their marketing goals
• Undertake comprehensive research on new and niche markets to enable the brokerage gain a competitive advantage in the market
• Monitor performance, new business and renewals to ensure increased business through retention.
• Orientation on Insurance product knowledge for new business executives
• Ensuring policy owner service standards are met in primary areas namely, client identification, acquisition and growth e.g. identifying target and penetrating niche markets through existing bank customers and non-direct clients.
• Following up on feedback from sourced clients, bank executives, and direct clients on product issues and developing and implementing action plans to address expressed or ideal needs and concerns.
• Maintaining an updated data-bank of target/prospective customer’s; new businesses and business enquiries:
• Building a good network in Insurance within the Banking industry and maintaining a strong presence in the designated branch through efficient co-ordination of the branch market outreach activities.
• Provide guidance to Bank team and other bank staff on the efficient in underwriting and claims.
• Safeguarding confidential and positive matters of the company both at the branch level and corporate level.
• Preparing and transmitting to the principal officer weekly and monthly reports on all the underwriting business done and update on claims processing.
• Any other duties that may be assigned to you from time to time by management

Key Measurables: –

• World class service in terms of professionalism, respect, courtesy and pleasant service
• Maintain a large pool for sourcing new businesses; potential clients; referrals; cold –calling and generally active prospecting with significant business yields etc
• Follow up and maintaining a consistently high closing ratio with less than 10% negative variance(loss)
• Provision of effective after –sales service and keeping in contact with clients to ensure client retention in excess of 90%
• Consistently maintained near zero default or late payment for credit /deferred installments
• Punctuality to work and timeliness in completion of assignments
• To ensure our customers receive their covers and policy documents on time
• Team Player; excellent communication & interpersonal skills initiative
• 98% closure and retention of corporate business
• Sourcing ,Influencing and negotiating best PBK Medical scheme with cost effective, benefit and value addition aspects

Qualifications:

• Minimum Diploma in Insurance, a degree is a MUST
• Certificate of Proficiency in Insurance a Must.
• Over 3 Years of experience in insurance Industry
• Good working knowledge of MS-Office suite
• Experience in Insurance products

Competencies & Attributes:

• Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, ardent team player, mature, reliable, hard working and able to work without supervision.
• Sound knowledge of the PBK Takaful products and services;
• Aggressive personality with positive attitude to sales and customer service
• Pleasant and warm personality with excellent communication and inter-personal skills.
• Ability to cope with flexible tasks; and inspire the sales executives and other bank staff: Confident and enthusiastic
• Honest with impeccable integrity (high ethical standards). Good working knowledge of MS-Office suite
• Supervisory ability: Responsibility and ability to grow, support and develop talent within the PBK Takaful Customer Service team.
• Computer skills: Must be adept in use of Ms Word, Excel, and Access, power-point, Internet and email.

Job skills:

• Understand the Insurance Act and general laws relating to Insurance;
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal &external customers;
• Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.

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Job Summary:

• The Finance Officer is responsible for maintaining monthly financial, accounting, administrative and other finance related services in order to meet legislative requirements and regulatory compliance in line with prudential guidelines, set accounting standards and regulatory requirements i.e IRA and CBK. The job holder ensures that robust controls are maintained around the internal models to provide assurance on the accuracy and completeness of the Intermediaries’ financial statements.

Key Responsibilities: 

• Prepare and submit accurate daily, monthly and quarterly reports/returns and transfer of funds to regulatory bodies.
• Ensure the subsidiary income is monitored daily and a weekly report on the same to be submitted to principal Officer.
• Ensure accrual of unpaid utilities and contractual expenses is done on a monthly basis.
• Working capital management i.e. efficient management of current assets (Cash, receivables, inventory) and current liabilities (Payables, accruals) and investment management.
• Reconcile bank statements and participate in financial audits.
• Prepare accurate monthly reconciliation for payables general ledgers, salary advance ledger, accrual ledger, sundry debtors/creditors and supplier statements (all suppliers with accounts at PBK)
• Manage the reporting cycles ensuring monthly (month-end) reporting including validation of balances reported in financial reports, provision of business analysis data and output reports to support decision making.
• Regulatory and Statutory reporting ensuring all internal and external compliance requirements are adhered to e.g. to the IRA, CBK & Group Reporting
• Ensure timely payments of suppliers and service providers who have accounts with PBK (cheques and RTGS)
• Prepare general ledger schedules fortnightly for prepaid accounts, monthly expense and review the same for completeness and accuracy.
• Financial reporting and planning
• Embedding financial and data controls, verifying the integrity of reports with the General Ledger and underlying transaction processing systems
• Prepare various expense schedules.
• Undertake other tasks as assigned from time to time by Principal Officer, immediate supervisors and other Management team of the bank.
• Lead the monthly and quarterly reporting process including Board preparation and analytical reviews on the performance in consultation with the business development team.
• Ensure that cost is maintained reasonably as per budgets by managing premium collections and receivables hence maintaining provisions at minimum

Key Measurables: 

• Well maintained and up to date management accounts
• Daily reporting Financial analysis from media & other sources for trend analysis
• Customer Service
• Accurate and well-prepared management and regulatory report (KRA, Board, Management)
• Submission of annual budgets as well as periodical monitoring reports (monthly, quarterly, annually)
• Compliance to accounting, the Bank, and other laid down policies and procedures.
• On-time payments for suppliers on work done for the subsidiary.
• Keeps in touch with external best practice in finance and accounting at the appropriate level in order to complement current Banking practices and contribute to policy development.
• Continues to monitor, on own initiative, the assumptions on which financial plans/budgets are based, and updates these when changing conditions justify it.

Qualifications & Experience:

• A Graduate with Bachelor’s degree in a business related field, preferable B.Com Accounting, Finance ,Actuarial Science and Insurance
• Proficiency in professional accounting, Knowledge in CPA, ACCA will be an added advantage.
• Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet, and email.
• Minimum 2 years’ experience in accounts field preferably in the insurance industry.

Competencies & Attributes:

• A Sound knowledge of Insurance products and services; IRA Prudential Guidelines
• Knowledge and effective application of all relevant financial/insurance policies, processes, procedures and guidance to consistently achieve required compliance standards or benchmarks.
• Planning and organizing skills for effective planning and execution of tasks and deliverables within timeframes and budget.
• Excellent written and oral communication skills for effective relationships with different stakeholders
• Quality orientation to ensure consistency in adhering and uphold performance standards for Service Level.
• Quality of finance and related financial documentation.
• Personality: Enthusiastic, results oriented with excellent/strong communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.

Job skills:

• Understand the Insurance Act;
• Understand financial principles & accounting procedures.
• Business acumen, Strategic thinker with ability to make sound decisions for the business
• Understand and implement processes and procedures
• Knowledge of current trends in finance within the banking industry & financial institutions
• High levels of professionalism and professional development
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal & external customers.
• Have a high sense of diplomacy, accuracy and attention for detail.
• Passion for championing & offering excellent customer service.
• Have good reporting skills
• Honest and with high integrity.

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Job Summary:-

A Team Leader Sales is responsible for:

• Business development, evaluating and exploiting the business opportunities for the subsidiaries full potential.
• Using such tools as marketing, sales, information management and customer service to grow and maintain business.
• Expanding the Brokers product reach and profit revenues by identifying new markets and attracting new clients.

Key Responsibilities: –

• Cross-selling to existing clients to take up new policies and getting referrals for other potential clients;
• Cross-selling of Insurance products to customers.
• Doing market activation to sensitize the community and customers about Insurance products.
• Prepare and implement a detailed business plan to attain business/sales objectives and targets.
• Network with the other Sales Teams for teamwork.
• Manage the Direct Sales Representatives under your jurisdiction. Selling Insurance products to clients.
• Prospecting and identifying new leads and pitching to the clients.
• Strategizing & implementing ways to achieve sales targets
• Scope and execute on daily, weekly, and monthly plans to hit the sales goals and associated KPIs
• Analyze sales related data to understand trends, forecast, and make programmatic changes within the team
• Prepare reports to review weekly, monthly and quarterly results with the Principal officer.
• Manage special incentive programs and execute delivery to team.
• Work with the training team to optimize the Sales Training Programs by delivering feedback and critical subject material for training refresher sessions
• Reduce churn by monitoring and predicting customer behavior patterns and understanding what value-added services can be offered to increase customer retention, and what KPIs would better affect results
• Monitor staffing maps and scheduling of the team to ensure optimum efficiency and recommend monthly and quarterly staffing and scheduling plans.  Recruit, interview and hire new candidates.
• Monitor and review the sales team quality scores and ensure proper follow-ups with all agents according to results
• Responsible for monitoring the process of issuing the weekly and monthly DSR score cards to track agent performance and make necessary adjustment to the team based on set criteria of performance
• Conduct weekly one on one meetings with the team members and ensure that sales performance, KPIs, attendance, and adherence stats are reviewed; issue performance acknowledgements including performance improvement plans and corrective actions accordingly
• Any other duties that may be assigned to you from time to time by management.

Key Measurables: –

• Well set sales targets and well defined strategies to achieve the set targets
• Well maintained business pipelines with daily reporting on progress made and closed sales.
• Successful training sessions for customers on bank products and services leading to new business
• Well developed proposals for sales business and followed through to successful implementation.
• Record management and reporting (filing & archiving sales records; analyze customer needs and pipelines on weekly basis; weekly account opening report);
• Well organized and successfully carried out market activations events;
• Communication (internal and external)
• Carrying out assignments in conformity to Bank’s values as well as observing compliance to laid down procedures.
• Exhaustive customer complains handling and escalation in case of need;
• Customer visits pre and post sales
• Training existing branch Direct Sales Representatives on selling and cross-selling as well as supporting them in business generation.
• Customer Service.
• Weekly returns on DSR’s/BDO’S performance
• Compliance to policies and procedures especially KYC.
• Protection of staff and other bank assets.

Qualifications & Experience:

• Hold a Bachelor’s Degree in Business, Administration or related field. Masters degree an added advantage.
• Diploma in Insurance is a MUST
• Have a minimum of four (4) years relevant work experience, 1 of which should be at manager level with proven result-oriented track record.
• Have strong sales and customer service orientation/experience.
• Experience in Business development and Insurance operations.

Competencies & Attributes:

• Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
• Sound knowledge of Insurance products and services; IRA Prudential Guidelines as per the Insurance Act.
• Management ability: Responsibility and ability to grow support and develop talent within the DSR Teams.
• Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet and email.
• Honest and with high integrity.

Job skills:

• Understand the Insurance Act, IRA Regulations, general laws relating to Banking; adherence to strict KYC procedures.
• High level of interpersonal communication skills
• Passion for championing & offering excellent customer service.
• Business acumen, Strategic thinker with ability to make sound decisions for the business
• Ability to probe and negotiate with difficult customers, good at managing relationships.
• Strong Sales and negotiation skills
• Have outstanding communication and reporting skills, problem analysis and listening ability.

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Job Summary:

• The Direct Sales Representative (DSR) will contact potential customers; contact potential clients, and work to sell them products and services offered by the Bank. They will also be required to handle basic customer issues and escalate where and when necessary.

Key Responsibilities: 

• Selling and cross-selling the Insurance products & Services to the publics
• Convincing clients to take up insurance policies with PBK Takaful
• Updating customer databases and making follow-ups on referrals for potential clients;
• Conducting market research while on field assignments and getting feedback from customers.
• Participate in promoting new products and services as offered by different stakeholders and support marketing activations.
• Reporting sales trends: daily, weekly and monthly reports as well as prospective business pipelines.
• Make presentations to customers with a view to convincing them to oinsure.
• Recording daily call visits
• Monitoring competitor activity and report to Management.
• Any other duties that may be assigned to you from time to time by Management.

Key Measurables: 

• Demonstrate strong understanding of the Insurance products.
• Aggressively promoting and selling the Bank’s products and services.
• Display thorough and recent competitive knowledge of features, benefits, product differences, pricing for Insurance products and services and those for competition in order to find a selling edge.
• Successful presentations/training sessions for customers on Insurance products and services leading to new business
• Well developed rapport with customers; implementation of effective sales closing techniques;
• Documented analysis of customer feedback, customer’s existing and potential product needs and recommendations
• Detailed reports on call/visits made; daily/weekly achievements and accounts opened, challenges, and business pipelines.
• Evidence of support for marketing activation activities;
• Consistently meeting and exceeding sales targets as established by Management;
• Carrying out assignments in conformity to Bank’s values as well as observing compliance to laid down procedures including regular, consistent, and punctual attendance and with sound work ethics.
• Accurate guidance and customer complain handling and escalation in case of need;

Qualifications & Experience:

• Hold a Diploma in Sales & Marketing; A Bachelor’s Degree in Business Administration, Marketing, Public Relations preferred.
• COP or a diploma in Insurance is an added advantage.
• Have a minimum of one (1) years relevant work experience in a similar position with proven result oriented track record.
• Have strong sales, business development and customer service orientation/experience.

Competencies & Attributes:

• Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
• Sound knowledge of the Bank’s products and services; IRA Guidelines (KYC and account opening requirements).
• Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet and email.
• Honest and with high integrity.

Job skills:

• Knowledge in and understanding of markets and customer needs/trends
• Have a high sense of professionalism, diplomacy, and patience.
• Passion for championing superior level of customer service.
• Ability to network, build and maintain excellent relationships with customers and colleagues.
• Ability to convince and close deals customers.
• Have good PR/interpersonal skills, have outstanding reporting skills, problem analysis, time management and listening ability.