Assistant Manager, Underwriting & Claims at Premier Bank

Job Summary:-

• Bank and Individuals business acquisition from bank and non bank clients, and ensure successful conclusion of underwriting and claims processing through comprehensive prospecting.
• To manage the Bank/individuals portfolio through provision of effective servicing and retention for securing additional business opportunities with them.
• To promote a positive image of PBK Takaful Brokers through service protocols to policyholders, members of the public and other stakeholders by showing respect, courtesy and professionalism to all internal and external customers.
• Active participation in Underwriting and claims, in order for the Brokerage to meet reasonable targets.
• Work hand in hand with the DSRS/CSRS and CSAs to optimize on brokerage growth.

Key Responsibilities: –

• Creating general awareness on Takaful Principles and Products to the targeted market, as well as within Premier Bank Kenya (Financing Department)
• Maintaining an extensive, retentive active network of corporate clients/prospects
• Develop dynamic working relationship with the Takaful team, offering advice to assist in achieving their underwriting portfolio and their marketing goals
• Undertake comprehensive research on new and niche markets to enable the brokerage gain a competitive advantage in the market
• Monitor performance, new business and renewals to ensure increased business through retention.
• Orientation on Insurance product knowledge for new business executives
• Ensuring policy owner service standards are met in primary areas namely, client identification, acquisition and growth e.g. identifying target and penetrating niche markets through existing bank customers and non-direct clients.
• Following up on feedback from sourced clients, bank executives, and direct clients on product issues and developing and implementing action plans to address expressed or ideal needs and concerns.
• Maintaining an updated data-bank of target/prospective customer’s; new businesses and business enquiries:
• Building a good network in Insurance within the Banking industry and maintaining a strong presence in the designated branch through efficient co-ordination of the branch market outreach activities.
• Provide guidance to Bank team and other bank staff on the efficient in underwriting and claims.
• Safeguarding confidential and positive matters of the company both at the branch level and corporate level.
• Preparing and transmitting to the principal officer weekly and monthly reports on all the underwriting business done and update on claims processing.
• Any other duties that may be assigned to you from time to time by management

Key Measurables: –

• World class service in terms of professionalism, respect, courtesy and pleasant service
• Maintain a large pool for sourcing new businesses; potential clients; referrals; cold –calling and generally active prospecting with significant business yields etc
• Follow up and maintaining a consistently high closing ratio with less than 10% negative variance(loss)
• Provision of effective after –sales service and keeping in contact with clients to ensure client retention in excess of 90%
• Consistently maintained near zero default or late payment for credit /deferred installments
• Punctuality to work and timeliness in completion of assignments
• To ensure our customers receive their covers and policy documents on time
• Team Player; excellent communication & interpersonal skills initiative
• 98% closure and retention of corporate business
• Sourcing ,Influencing and negotiating best PBK Medical scheme with cost effective, benefit and value addition aspects

Qualifications:

• Minimum Diploma in Insurance, a degree is a MUST
• Certificate of Proficiency in Insurance a Must.
• Over 3 Years of experience in insurance Industry
• Good working knowledge of MS-Office suite
• Experience in Insurance products

Competencies & Attributes:

• Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, ardent team player, mature, reliable, hard working and able to work without supervision.
• Sound knowledge of the PBK Takaful products and services;
• Aggressive personality with positive attitude to sales and customer service
• Pleasant and warm personality with excellent communication and inter-personal skills.
• Ability to cope with flexible tasks; and inspire the sales executives and other bank staff: Confident and enthusiastic
• Honest with impeccable integrity (high ethical standards). Good working knowledge of MS-Office suite
• Supervisory ability: Responsibility and ability to grow, support and develop talent within the PBK Takaful Customer Service team.
• Computer skills: Must be adept in use of Ms Word, Excel, and Access, power-point, Internet and email.

Job skills:

• Understand the Insurance Act and general laws relating to Insurance;
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal &external customers;
• Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.