Vacancies at Kilimani Children’s Clinic

Responsibilities:

Customer Care Service:

• Welcome patients/clients and handle all customer enquiries and complaints, providing accurate information.
• Monitor call status for timely responses and appointment reminders.
• Follow up with clients regarding their experience and report findings.
• Monitor patient waiting times and ensure comfort.
• Ensure timely response to client calls and emails.
• Liaise with insurance companies for pre-authorization and provide feedback.
• Answer and redirect incoming calls.

Registration:

• Verify patient details before registration.
• Confirm coverage and ensure correct filling of claim forms.
• Provide information on services and doctor availability.
• Seek pre-authorization from insurance companies.
• Schedule and confirm appointments/bookings.

Billing:

• Process claims accurately on various platforms.
• Ensure correct documentation on claim forms.
• Finalise or receipt all invoices to avoid pending bills.
• Prepare daily cashier summaries and reports for handover.
• Perform any other assigned duties.

Qualifications

• Diploma/ Bachelor’s Degree in any field
• Customer Service Experience: Proven experience in a customer service role, preferably in a healthcare or pediatric setting, with a track record of effectively handling customer inquiries and insurance billing.
• Effective communication skills, both written and verbal
• Technology Proficiency: Familiarity with healthcare billing systems and other relevant tools used for transaction processing and client communication.
• Team Collaboration: Ability to work collaboratively with other team members and departments to ensure efficient order processing and issue resolution.

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Key Responsibilities:

• Implement the pharmacy processes as outlined in the Standard Operating Procedures (SOPs).
• Quantify and order medication as outlined in the Ordering SOP.
• Receive and ensure updating of new stock in the system following the required process.
• Responsible for communication by email with Pharmacist/Pharmaceutical Technologist In-Charge and/or Medical Director in relation to Pharmacy concerns.
• Issue weekly and monthly reports to the Pharmacist/Pharmaceutical Technologist In-Charge.
• Ensure there is proper entry of information in the narcotic drugs register and proper filing of prescriptions on the same.
• Enforce the dispensing process in the pharmacy as per the SOP.
• Ensure proper filing of various documents in the pharmacy.
• Review of delivery notes to ensure validation of the receipt of stock.
• Ensure retrieval of expiring items every last week of the month; prepare an expired items list and forward to the Pharmacist/Pharmaceutical Technologist In-Charge within the first week of the month. A report of the same to be sent to the Medical Director/Administrator.
• Carry out inter branch stock transfer following the defined process.
• Ensure the temperature logs are duly updated and temperature excursions are managed accordingly.
• Ensure the customers are handled with utmost respect and within the shortest time possible.
• Participate in inventory management and stock take to ensure the set parameters are achieved.
• Participate in Hospital meetings, communicate, identify problems and agree on solutions.
• Carry out any other duties assigned by the head of clinical

Qualifications:

• Diploma in Pharmaceutical technologist.
• Registered by the Pharmacy and Poisons board of Kenya.
• Valid annual practice license.
• Two (2) years’ working experience.
• Proficiency in computer application packages.
• Excellent reporting and presentation skills.
• Exceptional organizational and communication skills are required together with proven leadership capabilities.
• Proactive team player with strong customer service and problem solving skills.
• Self-motivation and the ability to work with minimum supervision.