Customer Care and Billing Officer Position at Kilimani Children’s Clinic

Responsibilities:

Customer Care Service:

• Welcome patients/clients and handle all customer enquiries and complaints, providing accurate information.
• Monitor call status for timely responses and appointment reminders.
• Follow up with clients regarding their experience and report findings.
• Monitor patient waiting times and ensure comfort.
• Ensure timely response to client calls and emails.
• Liaise with insurance companies for pre-authorization and provide feedback.
• Answer and redirect incoming calls.

Registration:

• Verify patient details before registration.
• Confirm coverage and ensure correct filling of claim forms.
• Provide information on services and doctor availability.
• Seek pre-authorization from insurance companies.
• Schedule and confirm appointments/bookings.

Billing:

• Process claims accurately on various platforms.
• Ensure correct documentation on claim forms.
• Finalise or receipt all invoices to avoid pending bills.
• Prepare daily cashier summaries and reports for handover.
• Perform any other assigned duties.

Qualifications

• Diploma/ Bachelor’s Degree in any field
• Customer Service Experience: Proven experience in a customer service role, preferably in a healthcare or pediatric setting, with a track record of effectively handling customer inquiries and insurance billing.
• Effective communication skills, both written and verbal
• Technology Proficiency: Familiarity with healthcare billing systems and other relevant tools used for transaction processing and client communication.
• Team Collaboration: Ability to work collaboratively with other team members and departments to ensure efficient order processing and issue resolution.