Job Vacancies at Q-Sourcing Servtec Group

About This Job:

• Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
• On behalf of our client, we are looking for a competent, skilled, and experienced Amharic Customer Service Executive to work in Nairobi-Kenya.

KEY ROLES AND RESPONSIBILITIES

• Deliver outstanding client service
• Achieve great customer experience and satisfaction
• Identify and assess customers’ needs 
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

QUALIFICATIONS AND EXPERIENCE:

• You do not need to have experience in a similar role but
• You should be fluent in Amharic and have excellent communication skills.

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Key Roles And Responsibilities

• Meeting sales revenue yearly targets.
• Business development and initiatives to grow market share & revenues.
• Develop strong, ongoing relationships with prospects and current clients.
• Knowledge and analysis of competitor activities to secure a rightful business share. 
• Producing new revenue by researching, analyzing and qualifying potential prospects and sales options. 
• Conduct regular monthly, quarterly & yearly reviews to keep track of sale trends of the field 
• Develop, implement, and maintain sales activities and marketing plans. 
• Prepare regular sales reports and initiatives to counter competition. 
• Ensure compliance, timely report submissions, grow the corporate & new travel agencies acquisitions monitor & manage credit facility for travel agencies to prevent defaults.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree from a recognized university -Experience in airlines industry
• Excellent knowledge of MS office. -Outstanding written and verbal communication skills. 
• Excellent negotiation and presentation skills. -Strong analytical and problem-solving skills.
• Driven and self-motivated.
• Ability to handle multiple priorities and work under stress. 

Experience Required

• Sales Experience with Airlines either in Nairobi or Mombasa market and willing to transfer to Mombasa.