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  • Posted: May 7, 2024
    Deadline: May 31, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Tetra Pak​ is one of three companies in the Tetra Laval Group - a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.​ Together with our customers we make food safe and available, everywhere. Since the start in 1951 we have taken pride in ...
    Read more about this company


    Customer Service Representative - Temporary

    • Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.

    The successful candidate will be based in Nairobi, Kenya and will report to the Customer Service and Design Leader.

    What you will do

    • Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
    • Contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
    • Represent OFPM within the Key Account teams
    • Take responsibility for the provision of standard pre-defined reports of performance measures
    • Oversee the completeness and quality of relevant master data inputs
    • Manage and co-ordinate the design process for new and modified designs
    • Maintain key records within Tetra Pak’s computer based business reporting systems   
    • Control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimized customer delivery of material OTIF ( On Time In Full )
    • Check customer requirements placed via the online portal to ensure smooth process flow
    • Manage forecasting modelling tools and programs
    • Facilitate sustainable volume growth.
    • Coordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
    • Cooordinate delivery requirements through Shipping Supply Administration
    • Oversee and manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
    • Coordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
    • Liaise with the Claims coordinator in the organization of the recall, return and replacement of claimed materials as appropriate
    • Ensure compliance with all appropriate laws, policies and procedures
    • Participate in WCM activities and projects

    We believe you have

    • Degree in Logistics, Supply Chain ,Social Science or Business administration.
    • 2 years of experience as a Customer Service Representative
    • The ability to quickly gain a full understanding of customer operational needs
    • Strong business communication skills at all levels and disciplines; both written and oral
    • A high degree of accuracy in collating, checking and analysing data and information
    • Proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP,SALES FORCE) is a plus.
    • The ability to maintain an eye for detail in a pressurized working environment whilst maintaining consistency and courtesy
    • The ability to multitask while demonstrating time management/ prioritization skills
    • The ability to understand and work within defined processes
    • The ability to effectively negotiate solutions to sales and operational planning issues
    • The ability to work in a matrix organization aligned to account teams and specialist functions
    • A  flexible working attitude
    • The ability to work effectively in a team environment

    This job posting expires on 16th May 2024.

    go to method of application »

    Future Talent Automation Engineer

    • Tetra Pak has an opening in Nairobi for Future Talent:Automation Engineer to fill a rewarding and challenging role that will allow you freedom with accountability while working directly with our Projects team and customers. The successful candidate will work independently in project team with some coaching help from a colleague. Recommended to have a mentor.

    What You Will Do

    • Supporting the Market companies with developing automation strategies and executing automation projects.
    • Providing necessary technical support for the Africa cluster and service to our customers.
    • Reviewing electrical drawings, P&ID documents & process descriptions.
    • Providing support with pre projects costing, customer meetings, site evaluation, creation of scope documents.
    • Understanding the Tetra Pak Plant Master internal methodology and providing cost estimates for electrical & automation costing.
    • Understanding the S88 and S95 standards, PCS 7 experience will provide a great platform to be successful in role.
    • Creating of BOM for electrical and automation solutions.
    • Coordinating for electrical and automation items on SAP.
    • Developing and commissioning of plant automation systems (hardware and software) as part of an overall production solution combined by process and automation.
    • Development of tools to enable system integrator support for rapid software engineering and hardware creation.
    • Technical support, commissioning and troubleshooting activities – remote and/or at site (Africa region).
    • Creating software design documents, prepare and perform FAT tests with end customers.
    • Development of IT hardware standards
    • Development of Virtual Environments

    We believe you have

    • BSC or BTech Degree in Electrical/Mechatronic/Computer Engineering.
    • Equivalent ND in Electrical/Mechatronic/Computer Engineering.
    • English language proficiency
    • Willingness to travel 50% of your working time

    Method of Application

    Use the link(s) below to apply on company website.


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