Job Opportunities at Pulse

Role summary:

• As a customer success associate, you will work closely and report to the CS Manager to ensure excellent customer service standards, respond efficiently to customer inquiries and work with other team members to onboard, train and maintain high customer satisfaction.

Daily Responsibilities:

• Develop healthy customer relationships to better highlight, evaluate and action customer needs
• Act as a customer advocate to promote customer loyalty
• Provide robust customer feedback to the technology team on challenges and features
• Supporting customers with onboarding including user requirements gathering, site visits and trainings
• Working and collaborating with QA to ensure timely delivery of quality features
• Frequently test current products to identify deficiencies and suggest ideas to improve product quality
• Stay current on all industry trends related to transport and delivery management platforms within the logistics and last-mile delivery space and provide internal recommendations and customer feedback
• Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
• Foster collaboration within team and across customer lifecycle
• Any other responsibilities that may be assigned to the employee by the VP- Sales & CS and/or the CS Manager

Requirements:

• A hand in a sales, IT or marketing related field. An undergraduate degree is an added advantage.
• 2 + years of experience in sales or customer success/service department.
• Experience working with a last-mile logistics company
• Proactive and willing to go the extra mile.
• Strong Interpersonal skills
• Solution oriented & creative problem solving ability
• Prudent time management
• Well developed communication and presentation skills
• Ability to stay calm when and think critically
• You enjoy learning new technologies and will roll up your sleeves to learn how things work.

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Role summary:

Leta is the operating system for supply chain & logistics in Africa. Our mission is to help businesses reduce their cost to serve across different markets. We are seeking an experienced and passionate Product Manager to join our dynamic team. The Product Manager will play a crucial role in driving the strategy, development, and successful launch of our products.

This role requires a deep understanding of customer needs, market trends, and the ability to collaborate effectively with cross-functional teams.

Daily Responsibilities:

• Product Strategy: Develop and communicate a clear product vision and strategy that aligns with company goals and customer needs.
• Market Research: Conduct market analysis, competitor research, and gather customer feedback to identify opportunities and guide product decisions.
• Requirements Gathering: Work closely with stakeholders, including customers, sales, and marketing teams, to gather and prioritize product requirements.
• Product Roadmap: Create and manage a detailed product roadmap that outlines features, enhancements, and timelines.
• Cross-Functional Collaboration: Collaborate with design, engineering, and other teams to ensure successful product development and delivery.
• Product Development: Define and document detailed product requirements, user stories, and specifications.
• Launch and Iteration: Lead product launches, monitor post-launch performance, gather user feedback, and drive continuous improvements.
• Metrics and Analysis: Define key product success metrics, track performance, and provide regular reports to leadership.
• Project Management: Manage project timelines, resources, and budgets to ensure on-time and within-budget delivery of products.
• Customer Advocacy: Act as the voice of the customer, advocating for user needs and ensuring the product meets customer expectations.

Requirements:

• Bachelor's degree in a relevant field.
• Proven experience (4+ years) as a Product Manager or similar role in the Logistics sector.
• Strong understanding of Logistics both locally and global.
• Experience with Product Management tools.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to manage cross-functional teams and drive projects to successful completion.
• Analytical mindset with the ability to make data-driven decisions.
• Strong problem-solving skills and a proactive approach to challenges.
• Entrepreneurial spirit with a passion for innovation and product excellence