Customer Supply Manager -East Africa at Diageo

About the Role:

• Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
• The role covers end to end supply in EA.  Demand & Supply Planning, Customer Service and Logistic.

Experience & Skills Required: 

 Top Accountabilities:

• End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
• Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
• Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence

Purpose of the role:

• Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
• The role cover end to end supply in EA, Demand & Supply Planning, Customer Service and Logistics
• Influence partner leadership teams to ensure effective ordering post triangulation to meet inventory targets on end markets.
• Work with multiple supply sites to deliver the volume.
• Ensure onboarding Africa Partner Markets best practice and leading customer service experience and sustainable operations in the region.
• Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.
• Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function

Qualifications , Experience & Skills :

• BSc Engineering/ Supply Chain
• Minimum 8 years experience working in international logistics and customer service
• End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Expert in Import processes in East Africa
• Fluent in English
• Proven track record in implementing Change Management including including focus on people and process improvement
• Experience of the S&OP/IBP cycle
• Proven ability to influence stakeholders to deliver customer focused results
• Proven ability to anlayse detail at pace and provide conclusions and recommendations
• Experience in leading presentations and delivering results
• Culturally aware and able to adapt communication styles where requires
• Digital Capability: SAP APO, OMP/Kinaxis capability