Openings at NTT Ltd

• The Technical Services Implementation Engineer (L2) is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA).

This role performs configurations, action installations and attend to break/fix events.
What You'll Be Doing
Key Responsibilities:

• Owns larger portions of an installation, break/fix incidents.
• Takes responsibility for problem resolution and troubleshooting.
• Responds to escalated client requests and support client applications to a first line resolution.
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Compiles and maintains project administration.
• Conducts elementary presentations within the customer's organization.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Knowledge and Attributes:

• Developing understanding and appreciation of technical design and business principles.
• Demonstrates fundamental project management and administration ability.
• Displays good customer engagement skills.
• Demonstrates developing domain specialist knowledge.
• Good verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure and meet deadlines.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
• Cybersecurity Certifications in Cisco, Checkpoint, Palo Alto and Fortinet
• Networking and Cloud Certifications will be an added advantage

Required Experience:

• 3-5 years experience in a technical implementation engineering or similar role.
• Demonstrated experience engaging with clients and conducting presentations.
• Demonstrated project administration and documentation experience.
• Experience in fault investigation and incidence handling

go to method of application »

• The Technical Services Implementation Engineer (L1) is an entry level engineering role, required to work closely with the Technical Services Implementation Engineering team to action configurations, installations and attend to break/fix events.

What You'll Be Doing
Key Responsibilities:

• Develops the ability to start 'owning' installation, break/fix incidents, and problem management.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Actions configurations and installations.
• Attends to break/fix events.
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project management and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
• Certification in Networking, Cloud or Cybersecurity will be an added advantage.

Required Experience:

• 1-2 years experience in a technical implementation engineering or similar role.