Careers at Cigna

YOUR JOB:

• Cigna IM consolidates data into a Common Data Model and Integrated Data Store to enable delivery of a seamless Digital experience to all our stakeholders, clients, plan members and healthcare providers.
• The Data Mapping team within Cigna IM provides mapping services and expertise to any team or project within Cigna IM that needs consolidated data.
• Your role will be a hands-on role, responsible for delivering these mapping services to our stakeholders.
• You will collaborate with team members, data analysts, systems analysts, product and business partners to evaluate and validate requirements and do the most optimal data mapping against our common data model. You will also be participating in developing our Data Management Tooling platform.

MAIN REPONSIBILITIES:

• Delivery of the Data Mapping team you will work in, work with ecosystem, project managers, scrum masters and product owner to ensure that work is completed and that queries, issues, escalations are resolved.
• Owning individual mappings for inbound or outbound mapping, own updates to mapping documentation, monitor evolving scope & perform gap analysis, plan and lead workshops, follow-up on CRs to incorporate in plan, manage SMEs and allocate pre-work and research, provide metrics, action data QA feedback.
• Build SQL queries to check the results from the mapping workshops.
• Validating change requests with full team, perform impact analysis, update and Cigna Data Model
• Establishing and maintain strong business relationships with key stakeholders.

SKILLS AND KNOWLEDGE NEEDED:

• Problem solver with excellent analytical skills and people skills
• Strong communication and presentation skills with ability to organize and facilitate workshops with several stakeholders
• Should be resourceful, work well under pressure, and able to keep up in a fast-paced environment.
• Extremely detail oriented, with excellent organization skills
• Ability to build strong working relationships across the organization
• Strong preference for Data Management; able to bridge Data Engineering teams (Mapping, Build & Test data flows, Data Governance) and business/project teams.
• Capable of writing (T-)SQL code to check the results from the workshops. As we operate in an Agile environment, as a full-stack team member you might assist in building and maintaining SQL (and SSIS) code to ingest the mapped data into the Integrated Data Store.
• Understanding of Healthcare Insurance industry

IDEALLY YOU’LL HAVE EXPERIENCE WITH:

• Extensive experience of data analytics / business analytics experience strongly preferred
• Experience with standard tools such as MS Excel
• Experience with SQL and affinity with Relational Data Models
• Proven ability to manage stakeholder communications and facilitate workshops, demonstrating strong verbal and written skills
• Demonstrated knowledge of healthcare products, benefits, claims, and/or customer service or related experience
• Experience with Data Management tools such as Informatika, Collibra, Erwin is a plus

WHAT WE OFFER:

• Permanent contract.
• Private pension
• Multicultural working environment with Hybrid working.
• Enjoy working from the comfort of your home 3 days per week and 2 days from our Nairobi office.
• Social Benefits.
• Private Medical Insurance.
• Educational Development Program.

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YOUR JOB: 

• Accountable to review and assess inventory levels, coordinating daily goals and planning and adjust where needed in view of achieving KPIs.
• You are accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s.
• Being proactive in identifying improvement/enhancement opportunities and be an active owner of seeking and sharing ideas for innovation in business processes.
• Striving to provide excellent service to our members and clients.
• Ensure strong employee engagement within the team, including day to day involvement, motivation, conflict management, training, well-being and performance by providing coaching and skill development in collaboration with the Communication Management Team.
• Ensure appropriate performance management actions are taken.
• Having quarterly check-in conversations with all team members.
• Promote a culture of continuous improvement and be fully accountable for the implementation of new ways of working and the measurement of the results in alignment with the broader.
• Communication Strategy and in coordination with the Management Team.
• Taking ownership of any escalated cases and provide updates to the Team Senior Supervisor on any issues.
• Proactively address and/or escalate any risks to the Team Senior Supervisor.
• Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service. Actively encourage all team members to do likewise.
• Option to take over SPOC role for particular clients/accounts if required.
• Being able to represent the organization during client visits, absences, stakeholder meetings, or act as a relationship manager towards some of our strategic partners.

SKILLS AND KNOWLEDGE NEEDED: 

• Strong performance track record.
• International mind-set, with holistic view and able to work remotely with peers across locations.
• 3 years of Cigna experience, or 2 years relevant leadership experience in other functions/companies.
• Experience and/or interest in coaching, managing, developing and motivating individuals.
• Experience and/or interest in conflict management.
• Experience in complaint management - with a proven track record in improving customer service standards.
• Strong communication and presentation skills, and knowledge of Window tools, e.g. Excel, PowerPoint, Windows.
• A growth mind-set with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
• Excellent interpersonal skills: strong empathy and listening skills, strong articulation and communications skills, passionate.
• Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
• Action-orientated problem-solving attitude.
• Excellent organization, planning and prioritization skills.
• Able to seek out best practice to effectively deal with diverse, complex and highly sensitive issues.
• Results orientated – ability to cascade and translate goals, establish plans and manage work to achieve desired outcomes. Create meaningful business-related metrics and track progress/results.
• Accountability – assume ownership for achieving personal results and collective team goals.