Career Opportunities at Jubilee Insurance

Do you have a passion for Sales and Investments and want to build your career as a Financial Advisor in a leading Asset Management Company? Join us and enjoy attractive and competitive commissions while growing your expertise in a dynamic and rewarding environment.

Qualifications:

• Relevant Degree/Diploma Must be 23 years and above Any certification course in investment is added advantage
• Experience in sales will be considerable

Submit your CV and Cover Letter to salim.awaza@advisor.jubileekenya.com by 29th October 2025, indicating the position as the email subject.
 

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Job Ref. No: JHL037

Role Purpose

The Regional Head of Retail will provide strategic leadership and operational oversight for the Retail Distribution business across Life and Health entities within the Group (Kenya, Uganda and Tanzania). The role is responsible for driving retail growth, optimizing distribution performance, strengthening agency productivity, and ensuring sustainable value creation across markets. The role will equally focus on building retail synergies between Life and Health, ensuring cohesive market execution, seamless processes, and consistent customer experience across all three countries.

Main Responsibilities:

Strategic Leadership and Business Growth

• Develop and implement a Regional Retail Distribution Strategy covering both Life and Health lines, with clear revenue, persistency, retention and productivity objectives across Kenya, Uganda, and Tanzania.
• Drive ANP growth by developing competitive market propositions, strengthening sales capabilities, and deepening customer engagement strategies.
• Lead the revamp of incentive schemes to reward performance, drive retention, and inspire excellence among agents and branch sales teams.
• Embed a robust sales forecasting, monitoring, and performance review framework, ensuring data-driven decisionmaking across the retail network.
• Champion cross-entity retail synergies to ensure alignment of sales targets, product propositions, and service standards between Life and Health businesses.

Agency Channel Excellence

• Lead the recruitment, onboarding, and retention of high-caliber agents to achieve aggressive market coverage and business penetration goals.
• Oversee the development and implementation of an Agent Activation Framework to ensure consistent productivity and minimize dormant agents.
• Institutionalize agency training programs focused on sales mastery, product knowledge, ethics, and customer experience excellence.
• Enhance agent management processes, ensuring real-time performance tracking, motivation, and compliance with regulatory requirements

Branch Network and Distribution Operations

• Strengthen the branch operating model across all markets to ensure efficiency, profitability, and alignment with overall retail strategy.
• Drive process efficiency and standardization across retail branches—covering recruitment, sales operations, reporting, and customer servicing.
• Ensure optimal resource utilization within the branch network, aligning staffing, performance, and cost management to drive sustainable growth.
• Foster an environment of continuous improvement, leveraging automation, digital tools, and data insights to enhance branch efficiency.

Persistency, Retention and Customer Retention

• Design and execute initiatives to achieve persistency and retention at global benchmarks, improving policyholder retention and long-term profitability.
• Collaborate with customer service and underwriting teams to ensure proactive client engagement, renewal management, and service recovery.
• Monitor and analyze lapse and surrender trends, developing targeted interventions to reduce attrition and enhance customer lifetime value.

Performance, People, and Culture

• Provide leadership and mentorship to the respective Heads of Retail, ensuring alignment to regional priorities and consistent performance execution.
• Drive a performance-driven culture anchored on accountability, teamwork, and excellence in execution across all distribution levels.
• Lead capability-building programs to enhance managerial depth and succession readiness within the retail function.
• Collaborate with HR to align reward systems, training, and performance management frameworks to strategic priorities.

Stakeholder Engagement and Reporting

• Serve as the principal liaison for Retail Distribution matters across Life and Health businesses, ensuring alignment with Group leadership.
• Work closely with the Executive Teams and Mancom teams to align strategic direction and business outcomes.
• Prepare and present monthly performance reviews, highlighting key achievements, challenges, and strategic actions.
• Partner with Product Development, Marketing, and Digital teams to drive product innovation and digital distribution transformation.

Key Competencies:

• Achievement of Retail ANP targets across Life and Health entities.
• Improvement in persistency and retention ratios to global standards.
• Increase in agent activation and productivity rates across the region.
• Successful implementation of a revamped incentive and reward framework.
• Process efficiency metrics (recruitment cycle time, training turnaround, operational cost per policy).
• Growth in branch profitability and customer satisfaction scores.
• Effective cross-market collaboration and standardization of retail operations.

Education Requirements and Experience:

• Bachelor’s degree in Business, Commerce, Marketing, or related field. A Master’s degree will be an added advantage.
• Minimum of 12 years’ experience in retail distribution or agency management within Life and Health insurance, with at least 5 years at a senior regional or national leadership level.
• Proven track record of driving retail sales growth, achieving persistency and retention benchmarks, and leading large, multi-market teams.
• Strong understanding of insurance distribution dynamics, sales operations, and agent life cycle management.
• Exposure to multi-country operations within East Africa or emerging markets will be highly preferred.
   

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Job Ref. No: JAML066

Role Purpose

The Product Experience Manager is responsible for leading the end-to-end product experience, ensuring seamless user interactions, high engagement, and optimal product performance. The role involves defining and executing a product vision that aligns with corporate objectives while ensuring innovation, customer-centricity, and digital transformation. The role holder will oversee digital product initiatives such as investment portals, mobile applications, robo-advisory tools, and client dashboards, ensuring that they meet evolving customer needs, regulatory standards, and business growth objectives.

Key Responsibilities
 Product Strategy & Vision

• Develop and implement a 3-year digital product roadmap supporting Jubilee Asset Management’s strategic goals, including increased digital client onboarding, transaction automation, and self-service adoption.
• Position Jubilee Asset Management as a leader in digital investment experiences by integrating global best practices in fintech and wealth-tech.
• Conduct market and competitor analysis to identify trends, customer expectations, and opportunities for innovation.
• Define and monitor key product performance metrics such as user engagement, adoption rates, transaction volumes, and client satisfaction.
• Champion the integration of emerging technologies such as AI, blockchain, and predictive analytics to enhance product design, transparency, and client trust.

Product Execution & Delivery

• Manage the full product lifecycle—from concept and design to launch and continuous improvement.
• Work with cross-functional teams (technology, investment, client service, compliance, and operations) to ensure products are delivered on time, within budget, and to the highest quality standards.
• Ensure seamless integration between investment platforms and core enterprise systems for real-time portfolio updates, performance tracking, and reporting.
• Apply agile methodologies (Scrum, Kanban) to accelerate delivery and improve responsiveness to market changes.
• Oversee third-party vendor relationships to ensure alignment with strategic objectives and value for money.

Customer-Centric Digital Transformation

• Champion client-first digital experiences, enabling investors to open accounts, transact, and monitor performance across multiple devices and channels.
• Enhance digital self-service capabilities to reduce turnaround times and improve transparency.
• Personalize client engagement using analytics, behavioural insights, and targeted digital communication.
• Drive continuous improvement in customer satisfaction, aiming for a Net Promoter Score (NPS) of 70 or higher.
• Collaborate with client services teams to embed feedback loops and integrate AI-driven support tools for real-time assistance.

Growth & Market Penetration

• Lead initiatives to increase product adoption and customer acquisition through digital campaigns and partnerships.
• Develop digital solutions tailored for institutional, retail, and mass-market investors, including microinvestment options and goal-based investment tools.
• Drive regional scalability by adapting platforms to meet regulatory and market requirements in other jurisdictions.
• Collaborate with financial intermediaries and digital partners to enhance market reach and user engagement.

Technology & Innovation

• Integrate innovative technologies to enhance security, automation, and personalization within investment platforms.
• Advocate for data-driven design, predictive analytics, and artificial intelligence to improve investment recommendations and user journeys.
• Ensure system resilience, cybersecurity compliance, and scalability to support business growth.
• Partner with IT and DevOps teams to ensure system efficiency and continuous deployment of digital enhancements.

Data-Driven Decision Making

• Leverage analytics tools to track performance metrics such as active users, investment flows, churn rates, and conversion ratios.
• Conduct A/B testing and client journey analysis to optimize user experience and feature utilization.
• Use behavioural and transactional data to enhance client segmentation, retention, and lifetime value.
• Provide management reports linking product performance to overall business results.

People & Culture Leadership

• Foster a culture of innovation, collaboration, and accountability within digital teams.
• Lead training initiatives to enhance digital literacy and data competency across departments.
• Mentor and develop talent in product management, UX design, and analytics.
• Encourage experimentation and continuous learning to drive organizational agility.

Corporate Governance & Compliance

• Ensure all product developments adhere to regulatory requirements, data protection standards, and company policies.
• Promote ethical AI and responsible data use within all digital initiatives.
• Provide quarterly updates to executive management on product performance and strategic progress.
• Champion a diverse, inclusive, and collaborative digital culture across the organization.

Key Skills and Competencies

• Implementation of a digital investment product roadmap aligned with JAML’s business objectives.
• Increased client engagement and satisfaction through optimized digital experiences.
• Timely and cost-effective delivery of digital enhancements and new products.
• Seamless integration of digital tools within the overall business ecosystem.
• Compliance with all regulatory, cybersecurity, and data privacy standards.
• Achievement of digital adoption and user growth targets.
• Effective management of vendor and technology partnerships.

Academic Qualifications

• Bachelor’s degree in business, Digital Marketing, Computer Science, or related field.
• MBA or Master’s degree in Strategy, Product Management, or Digital Transformation (preferred).
• Certifications in Agile, Product Management, or UX Design are a plus.

Relevant Experience

• 7+ years in digital product management, customer experience strategy, or fintech solutions.
• Proven track record in developing and scaling digital-first platforms.
• Experience in financial services, Insurtech, or digital transformation.
• Hands-on experience with AI-driven engagement models and data analytics platforms.
• Strong background in customer journey mapping and omnichannel experience design.
• Demonstrated success in leading cross-functional teams in digital transformation projects.
• Expertise in leveraging emerging technologies (AI, blockchain, IoT) to enhance digital products.