Careers at M-KOPA Solar

Overview

You will be responsible for analyzing market trends, forecasting demand, and coordinating with various departments to optimize inventory levels and ensure timely availability of products/services. You will develop and implement strategic plans to meet supply demand while minimizing costs and maximizing operational efficiency. The demand and planning lead will also establish effective forecast models based on industry trends and demand patterns and subsequently implement solutions to improve demand forecasting accuracy.

You will report to the Demand and Planning Manager. This is a hybrid role.

Key Job Functions

• Develop effective forecast models based on industry trends and demand patterns.
• Propose and implement solutions to improve demand forecast accuracy.
• Develop multiple metrics to validate forecasting accuracy, as per industry standards, and communicate corrective action(s) to ensure timely resolution.
• Successfully communicate forecast and inventory estimations to management
• Monitor and report on important changes in sales forecasts, budgets, and business strategies.
• Support management with risk assessments and mitigation activities
• Conduct monthly forecast maintenance
• Address demand-related issues in a timely and effective manner
• Assist in developing annual budgets and streamlining costs
• Schedule regular forecast review meetings with management
• Maintain demand planning processes to improve forecast accuracy.
• Update forecasts for new products, seasonal products, discounts, and promotions
• Develop an accurate SKU-level forecast by month through exception-based planning and submission.
• Identify and analyze sales trends and other demand-influencing variables and incorporate analysis in forecasting, inventory planning, and safety stock processes.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• A recognized Degree in Statistics/ Economics/ Mathematics/ /Supply Chain Management/Mathematics or equivalent
• A minimum of 2 years of experience in a demand planning/forecasting role
• A solid understanding of inventory management practices and procedures.
• Strong mathematical and statistical knowledge.
• The capability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Knowledge of integrated supply chain systems
• Must possess business acumen related to vision and purpose, strategic thinking, problem-solving, and creative/innovative mindset.
• Must be customer and market-driven.
• Strong Analytical skills.
• Proficiency in MS Excel.

go to method of application »

Are you looking for an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organization.

You can join our journey too as a Customer Performance Team Leader (Analytics, Collection & Operations)

• You will lead and analyze customer performance on repayment and fleet obligations, design and prioritize actions to achieve M-KOPA credit, returns and fleet management KPIs, and supervise team members in doing so. The role combines credit analytics, debt collections, field operations, and fleet management. This is an exciting opportunity to work with Senior Strategy and Operations Manager of M-KOPA Mobility as the line manager

We're looking for a blend of analytics, collections, team leadership and field operation experience.

You will be based in Nairobi or be able to travel there frequently and you will be eligible for periodic bonuses.

 In this role, you’ll be expected to :

• Design and roll-out analytics dashboards to evaluate portfolio performance and drive actions, and set up automated alerting and data-driven prioritization processes to guide and measure team actions.
• Work closely with external stakeholders including police and other law enforcement or legal authorities, third party debt collection and recovery agencies, and boda boda associations.
• Clean, interpret, analyze data, and build models using various statistical techniques. 
• Build models, analysis, and transformations on internal data to ensure high-quality analysis using either Excel, SQL or R Test and QA code.
• Design user-friendly, clear, and impactful presentations of analytic findings.
• Supervise and lead customer performance, collections and fleet management team members to grow their capacity, serve customer needs, and hit the company’s objectives.
• Develop, review, and implement credit policies on loan recoveries and collections.
• Proactively monitor customer repayment performance, delinquency, and customer experience.
• Identify and prioritize problematic accounts for interventions as necessary.
• Oversee fraud analytics, prevention and mitigation strategies for the portfolio, including monitoring various data sources for early warning signs and pursuing fraud cases as necessary.
• Oversee fleet management KPIs and relationships with fleet drivers, including monitoring, analyzing and ensuring adherence to standards for fleet performance, and managing communications with fleet drivers.
• Design customer-centric portfolio management practices, repayment standards, flexibility measures, processes and interventions to optimize customer repayment and fleet performance.
• Work with customer experience, onboarding, customer care, field maintenance, insurance and other teams in order to ensure customer issues are addressed to optimize performance.
• Oversee policies and execution of asset recoveries and returns, including ensuring proper documentation as required by law, budget management, team safety and operations.

Your application should include;

• Evidence of Data Driven problem solving and data analytics expertise
• Experience in debt collection and field operations
• Experience working closely with external stakeholders

You Might Be A Good Fit If:

• Diploma/Degree preferred, preferably in a field related to Data Analytics, Computer Science, Accounting, Finance, Business or Management, Logistics or related studies
• Previous experience in debt collection and field operations required
• Previous experience managing fleets or ride hailing platforms preferred
• Familiarity with data visualization tools (Looker, PowerBI, Tableau, etc.)
• Proficiency in engaging law enforcement authorities and the Kenyan penal code
• Advanced Excel proficiency with strong analytical & problem-solving skills
• Well-organized verbal and written communication