Careers at World Vision Kenya

JOB PURPOSE:

This role leads the sponsor experience vision and strategy for World Vision’s Sponsor App and Portal - the primary digital touchpoints for deepening sponsor relationships. By shaping a future-facing digital journey, this role ensures sponsors are inspired, engaged, and connected to the children and communities they support.

Acting as the sponsor’s advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features and functions, this role focuses on storytelling, emotional connection, and impact - creating digital journeys that foster loyalty and retention.

While the App and Portal are the primary focus (90%), the role also ensures they connect seamlessly with Support Office digital opportunities (10%), strengthening cohesion and creating a unified sponsor journey across touchpoints.

KEY RESPONSIBILITES:

Shape Sponsor Experience Vision & Strategy

End Results

• A clear, future-focused vision for the Sponsor App & Portal is developed and championed.
• Sponsor journeys are inspiring, intuitive, and aligned with WV’s mission and brand.
• Stakeholders rally around a shared digital engagement roadmap that balances sponsor needs and organizational goals.

Lead Sponsor Insights & Engagement Design

End Results

• Sponsor insights, research, and feedback directly shape digital journeys and priorities.
• Sponsors experience deeper connection, trust, and retention through meaningful interactions.
• Sponsor needs are consistently translated into engaging, value-driven experiences.

Guide Content & Impact Storytelling Strategy

End Results

• Digital experiences bring the sponsorship story arc (problem, plan, progress) to life in compelling ways.
• Content strategies highlight transformation, impact, and sponsor value, creating emotional resonance.
• Best practices are established for integrating storytelling seamlessly into the app and portal.

Drive Collaboration with Support Offices (SOs)

End Results

• SOs are aligned on common goals and actively shape the sponsor experience strategy.
• Global collaboration frameworks ensure balance between consistency and local flexibility.
• SOs feel ownership and shared accountability in delivering outstanding sponsor experiences.

Champion Innovation, Measurement & Optimization

• Digital engagement trends are translated into meaningful, future-ready improvements.
• Sponsor experience KPIs (e.g., engagement, satisfaction, retention) are defined and tracked.
• Data-driven insights continuously inform refinements and innovation across the platform.

REQUIRED PROFESSIONAL EXPERIENCE:

• Bachelor’s or Master’s in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered.
• 7+ years in digital product strategy, customer/sponsor engagement, or related roles.
• Proven success shaping user/customer journeys that deliver measurable outcomes.
• Strong track record translating insights into digital experiences that drive emotional connection and retention.
• Demonstrated ability to influence and align cross-functional, multi-market stakeholders.
• Experience in donor/customer engagement or mission-driven contexts is a strong advantage.

LANGUAGE REQUIREMENTS:

• Excellent written and spoken English

TRAVEL AND/OR WORK ENVIRONMENT:

• Travel is up to 15%
• Standard office environment with remote collaboration tools; flexibility for virtual design/testing workshops across regions

PREFERRED KNOWLEDGE AND QUALIFICATIONS:

• Visionary thinker with the ability to define and inspire long-term digital engagement strategies.
• Strong storyteller with the ability to shape content into engaging sponsor journeys.
• Skilled collaborator across technical, creative, and engagement teams.
• Analytical and data-driven, comfortable with KPIs and continuous improvement.
• Globally minded, able to navigate cultural differences and work across time zones.

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KEY RESPONSIBILITIES:

Enterprise architecture & alignment

• Shape architecture across multiple initiatives, products, and domains to ensure enterprise coherence
• Ensure solution designs align with enterprise standards, target architectures, and transition roadmaps
• Identify cross-domain dependencies, systemic risks, and opportunities for reuse
• Contribute to the development and continuous evolution of enterprise standards and patterns (ownership at Principal Architect level)
• Maintain and curate enterprise architecture views, inventories, and roadmap inputs within the EA repository
• Identify and prioritize architectural risk and technical debt reduction opportunities across initiatives
• Lead development of segment and enterprise architecture views in collaboration with the EA practice
• Act as Solution Architect on exceptionally complex or strategic initiatives where required
• Mentor and guide Solution and Lead Architects to raise architectural maturity
• Contribute to refinement and application of ADS artefacts within EA governance cycles
• Bridge enterprise architectural direction with solution-level execution needs and mitigations
• Act as a trusted architectural advisor to business and technology leaders
• Operate as a generalist enterprise architect with depth across multiple BDAT domains

Advisory & assurance

• Provide architectural input during idea shaping, business case development, and planning
• Review solution architectures for enterprise alignment, risk, and long-term sustainability
• Make architectural trade-offs, risks, and implications explicit to decision-makers
• Support resolution of architectural issues that span domains or teams

Technical debt & transition

• Identify and assess architectural risk and technical debt across initiatives
• Develop and maintain transition architectures (Now → Next → Later)
• Support prioritization of architectural improvements aligned to organizational strategy

PROFESSIONAL BEHAVIORS & CAPABILTIES:

The Enterprise Architect is expected to demonstrate the following behaviors:

Strategic thinking & judgment

• Evaluates architectural options across multiple initiatives or domains
• Balances business value, technical risk, cost, and long-term sustainability
• Applies enterprise-level judgment in ambiguous and complex situations

Communication & architectural storytelling

• Communicates architectural intent, options, and trade-offs clearly to senior and non-technical stakeholders
• Uses conceptual and logical views to support understanding and alignment
• Frames discussions in terms of outcomes, risks, and implications

Stakeholder leadership

• Builds trusted relationships across business, delivery, and technology
• Facilitates constructive architectural discussions and informed decisions
• Navigates competing priorities pragmatically

Influence & collaboration

• Influences through credibility and evidence rather than authority
• Works effectively across federated teams
• Supports Solution and Lead Architects through guidance and coaching

Professional integrity

• Makes risks and trade-offs explicit
• Acts transparently and ethically
• Takes accountability for architectural quality and consistency

KNOWLEDGE, SKILL AND EXPERIENCE:

Required Education, training, license, registration, and/or Certification

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• TOGAF, OpenCA, or equivalent enterprise architecture certification is preferred but not required.

Required Professional Experience

Architectural and technical knowledge

• Broad understanding of enterprise technology landscapes, including applications, integration, data, cloud, and security
• Strong knowledge of enterprise architecture principles, standards, and patterns at organizational scale
• Understanding of how technology enables business capabilities and value streams
• Ability to bridge architectural strategy with practical delivery execution through hands-on technical acumen
• Working knowledge of enterprise repositories and architecture artefacts (e.g., ADS views, roadmaps, transition architectures) sufficient to curate and assure quality and guide usage, not to perform administrative ownership

Experience

• Experience shaping and assuring architecture across multiple initiatives, portfolios, or domains
• Experience advising leaders on architectural trade-offs involving cost, risk, sustainability, and long-term outcomes
• Experience identifying cross-domain dependencies, risks, and opportunities for reuse
• Experience influencing stakeholders and contributing to governance and decision forums
• Experience operating within enterprise architecture standards and governance frameworks

ROLE BOUNDARIES & ESCALATION:

• This role does not act as the final technical arbiter for enterprise-wide decisions
• This role does not have people management accountability
• High-impact or unresolved architectural issues are escalated to the Principal Architect