Job Vacancies at I&M Bank

Purpose

The role is responsible for conducting in-depth digital forensic investigations in response to internal and external requests, as well as proactively seeking out and identifying potential security threats and vulnerabilities.

Primary Responsibilities

• Conduct digital forensic investigations in response to internal and external requests.
• Preserve and analyze digital evidence in a manner that is admissible in a court of law.
• Examine and analyze computer systems, networks, and digital devices to identify and extract relevant digital evidence.
• Maintain detailed records of all investigations, including documentation of methods and techniques used, results obtained, and conclusions reached.
• Keep up to date with new and emerging technologies, as well as changes in relevant laws and regulations.
• Collaborate with various internal stakeholders to ensure that investigations are conducted in a manner that is consistent with the bank's policies and procedures.
• Report fraud cases to relevant law enforcement agencies for necessary action, provide prosecutorial support and attend court cases as advisable.
• Collect and collate fraud intelligence and appropriately disseminate to the business.
• Enhance bank wide fraud awareness.
• Maintain the Case Manager System.
• Continuously improve processes and procedures for conducting digital forensic investigations.

Person Specifications

• Bachelor's degree in computer science, Digital Forensics, or a related field.
• Three (3) or more years of experience in digital forensics and investigations.
• Computer Hacking Forensic Investigator (CHFI) or Certified Ethical Hacker (CEH) qualification is an added advantage.
• Strong understanding of digital forensics methodologies and techniques, as well as relevant laws and regulations.
• Strong interpersonal skills, with the ability to work effectively with a wide range of individuals and teams.
• Experience with a variety of digital forensics tools and software, including EnCase, Forensic Toolkit (FTK), and other relevant tools.
• Ability to work independently and as part of a team, with a strong commitment to meeting deadlines and delivering high-quality results.

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Purpose:

The position is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Primary Responsibilities:

• Supervise daily Branch operations through the efficient allocation and utilization of manpower, equipment and resources;
• Review operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
• Approve new accounts in line with KYC procedures.
• Ensure correct and accurate completion of all customer instructions and approve for processing at central operations.
• Ensure adherence to Bank cash, customer service and Back office procedures and regulations for all transactions.
• Enforce operational controls in the branch as per policy manuals.
• Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
• Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensure that any money laundering and fraudulent activities are identified.
• Proactively monitor savings accounts to avoid excesses and review overdrawn savings accounts and non-borrowing current accounts.
• Review commission/fee income accounts to prevent income leakage.
• Ensure debit or reversals passed to the income accounts is duly approved by the approving authority.
• Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames;
• Ensure the availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
• Manage efficient, timely and accurate processing of customer enquiries and complaints.
• Review Branch operations for continuous process improvement.
• Cross-sell the Bank’s products and services.
• Coach, mentor and engage in staff development.
• Ensure the general security in the branch and liaising with the Group Security Officer as and when necessary.

Person Specifications

• Bachelor’s degree in a Business-related field from a recognized institution.
• CPA (K), ACCA or its equivalent.
• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
• At least 3 years relevant experience
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision-making skills.
• Excellent change management and people management skills.

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Purpose:

The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.

Primary Responsibilities:

• Authorize teller vouchers of up to Ksh. 500,000. in the Core Banking System as they are being processed;
• Reconcile cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellers;
• Confirm instructions and cheque payments with clients and Branches;
• Authorize prepaid cards services such as refunds;
• Custodian of Debit and Credit card PIN mailers and ensuring there destruction when not collected;
• Monitor ATMs and loading cash as and when needed;
• Ensure safe custody of cash and serialized stationery;
• Liaise with Central Cash Management for cash requirement and repatriation;
• Retrieve cash and cheque deposits from the ATM;
• Work in liaison with the Branch Operations Manager for maintenance of all equipment in the Cash department;
• EOM reconciliations and statistics/Branch metrics;
• Respond to cash related queries;
• Monitor activities in the Banking hall through the CCTV;
• Coach, mentor and train Tellers;
• Engage in performance and leave management of Tellers; and
• Cross- sell the Bank’s products and services.

Person Specifications

• Bachelor’s degree in a Business related field from a recognized institution Professional Qualifications
• Part completion of CPA (K), ACCA or its equivalent.
• At least one to three years relevant experience.
• Technical skills;
• Ability to communicate;
• Report writing skills; and
• Numeric skills.
• Excellent communication and interpersonal skills;
• Excellent planning and organization skills; and
• Good people management skills.