Jobs at World Vision Kenya

Job Purpose

The Digital Workplace Analyst (DWA) is responsible to deliver the best digital workplace experience to staff. S/he is responsible for areas like communication, collaboration, mobility, productivity workplace applications and workplace innovations to enable staff to perform in a modern and engaging workplace where technology makes the difference. 

The incumbent serves as a user liaison, providing guidance on business usage, communications for the digital workplace product suite. They respond to requests for IT support, logging problems, generating tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise.

The DWA works closely with the user community and the IT teams to continually improve the digital dexterity of the users, and in turn, grow their tech savviness in usage of IT solutions in their daily roles at the workplace. They are the change champions for utilization of IT tools and systems. 

Digital Workplace Planning- 20%

• Provide support to develop, implement, operate and maintain End User Digital Technologies.
• Facilitates and provides input to the design/development process. 
• Translate stakeholder business objectives and drivers to identify digital workspace opportunities and establish appropriate solutions Support development of customer satisfaction levels and ensure they are achieved through established metrics against SLAs. Establish definition and implementation of virtual, physical and mobile digital workspace solutions.
• Develop and establish the digital workplace environment Make strategic recommendations in the adoption, and innovative use of digital IT workspace technologies to improve business and teaching/learning processes, communication and collaboration

Service Desk-20%

• First point of contact and day-to-day technical support to end users – triage, resolve or escalate reported incidents and problems. Generates activity and status reports. 
• Provides the user access service. Researches trouble issues which affect multiple clients. 
• Reviews checklists and scripts.  Works with vendor technical support personnel on solutions for clients. Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Client Technology & Technical Support- 20%

• Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners. 
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Provides on-going support of client technology. Ensures that all technical resources are available for meetings that include video conferencing. Diagnoses and resolves client workstation and mobile device hardware and software issues. Provide technical support on enterprise IT services and personal productivity tools (Finance, HRIS, SCM solutions, O365 messaging & collaboration, Zoom, OneDrive etc).

Customer Experience Management- 15%

• Develop customer experience journey mapping Develop, review, measure and report customer experience metrics (Net Promoter Score) Support the process of closing customer feedback loop for Continuous Service Improvement Lead the continuous improvement of digital IT workspace service improvements and offerings to end users via proactive measurement, evaluation and ideation.
• Conduct regular customer experience and satisfaction surveys 

Training, Learning & Development-15%

• Lead the process of conducting training needs assessment
• Provides documentation, training, and guidance for IT clients. Establish training content (webinar/documents/video) and facilitates online and onsite training for all deployed client solutions.

Vendor Management-10%

• Supervise on site preventative maintenance of infrastructure 
• Monitors services provided by vendors to ensure service levels meet requirements. Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness at the digital workplace.
• Engages the hardware vendors on issues to remedy issues or escalates for support including warranty support.  May resolve invoice discrepancies.

Required Education, training, license, registration, and certification

• Bachelor’s Degree in Computer Science, Information Technology, Electrical and Electronic Engineer or other related specialized training, or equivalent work experience. 
• Technical certification in one or more IT disciplines or technology (Microsoft, ITIL v4 etc)
• At least 1 years’ work experience in operation of enterprise IT networks

Required Professional Experience

• Minimum 3 years’ experience in a similar role with advanced network, cloud and/or systems related vendor certifications.
• Extensive experience with Windows 10, MAC OSX desktop platforms and Android and IOS mobile platforms.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Zoom and Microsoft Teams
• Proficient with SharePoint Online, MS Teams, MS Stream, Power Platform
• Proficient with Office 365 and Azure Administration Portals
• Working experience on cloud-based technologies for remote deployment & support (BigFix, TeamViewer)
•  Exceptional analytic and troubleshooting skills for solving problems.

Preferred Knowledge

• Good customer service skills and experience 
• Ability to relate technical issue to a largely non-technical audience
• Effective in written and verbal communication in English 
• Strong ability to work as part of a team and coordinate with all staff 
• Good problem solving and analytical skills 
• Able to work under tight deadline and cope with pressure
• Microsoft 365 Certified: Teams Administrator Associate
• Knowledge of configuring and administering Microsoft SharePoint using Central Administration and PowerShell

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Purpose of Position

To provide technical support in Climate Change mitigation and tailored services in the origination, development and financing of carbon interventions, such as clean energy cookstoves and Nature-based solutions through coordination and monitoring of IMARA Program activities within the program sites in parts of the Counties of Elgeyo Marakwet, Turkana and West Pokot geared towards inspiring a sustainable natural resource management as part of the  Kenya ASAL Policy and Ending Drought Emergencies (EDE) framework for increased resilience of vulnerable communities in the ASAL Counties of Kenya.

Major Responsibilities

Effective Technical Program design, Planning and Implementation-40%

• Provide technical skills in Climate Change mitigation and adaptation practices, including providing leadership in carbon markets and emissions reduction across communities and partners in targeted areas.
• Collaborate with the Senior Program Manager, MEAL Coordinator and the technical teams at the National Office to effectively coordinate and conduct carbon project feasibility study in the three counties including, but not limited to, carrying out all measurements – baselines, other assessments, designs, monitoring and evaluations in accordance with Consortium guidelines & donor requirements and develop reports on the same.
• Provide technical guidance and moving priority opportunities to full-scale development, and estimations of the technical, financial, social and Climate eligibility and viability of potential Carbon interventions within IMARA Program area and/or other World Vision Kenya program areas.
• Work closely with the National Climate Change and Carbon Specialist to play a critical role in the development, expansion, and validation of World Vision Kenya’s carbon programming as a team leader in East Africa Region (EARO).
• Conduct training needs assessment, develop capacity building plans and train suitable partners, selected farmer groups and Community owned resource persons /TOTs on the various recommended areas of focus (Sustainable and renewable energy solutions, forest carbon, blue carbon, ecosystem services and natural resource management, etc.) to develop high impact and innovative carbon development interventions across IMARA Program area and beyond.
• Stay up to date with the evolution of voluntary carbon market standards and methodologies and the Kenyan government’s policy and regulatory framework development process in line with UNFCCC decisions.
• Work in close collaboration with World Vision Kenya’s Climate Change and Carbon Development Experts, other Climate Change and Carbon experts across programs and in the East African Regional Office, World Vision Australia and the Global Centre to ensure alignment of strategies and priorities.
• Monitor and support the timely and appropriate utilization of budgeted resources for all program interventions as well as ensure effective and timely response plans.
• Facilitate good collaboration between farmer organizations and government representatives to ensure local ownership and sustainability of the interventions.
• Support implementation of NRM Sustainable Land use systems, Sustainable and renewable energy options and community- driven impact monitoring.
• Guide Integration of Gender and Youth in program activities through implementation of national, county, and organizational strategies.
• Participate in a conflict resolution process as agreed with the project team, should any conflict arise in the implementation of the project.

Quality Assurance, Monitoring, Data management, Reporting & Documentation-35%

• Participate/ support program assessments, planning, implementation, monitoring & evaluation;       documentation and dissemination of promising practices.
• Coordinate implementation of the monitoring and evaluation framework that ensures that the targets, boundary maps and results from implementation sites are tracked.
• Facilitate the use of reliable data collection tools and consistent record keeping among the program beneficiary groups.
• Ensure the Farmer organizations have functional M&E systems.
• Submit periodic (monthly, quarterly, semi-annual and annual) reports and assessments on progress against carbon project development for internal and external audiences.
• Ensure confidentiality of all project data and reports.
• Coordinate joint monitoring visits with key partners to track and document program progress in     the targeted counties.
• Ensure the feedback from monitoring exercises is fed into the environment technical       working group within the program counties.
• Support communications and advocacy departments in development of context specific electronic and print media communications on Climate Change and Carbon programming activities.
• Strengthen the capacity of farmer organizations to do quality assurance to all climate-related data that is collected and submitted to the database in line with the Monitoring Reporting and Verification framework for climate action in Kenya.

Partnership, networking and resource mobilization-20%

• Support IMARA Program management and World Vision Kenya’s relationships with external partners by continually looking for opportunities to strengthen technical support and capacity building to enhance collaboration and partnership
• Ensure collaborative roles and partnerships with key partners to leverage County partners including GoK line Ministries at the County and national, Community Based organization, NGO, Learning Research institutions and any relevant authorities.
• Develop working agreements / MOUs with partners as per need.
• Coordinate stakeholder / partner forums on IMARA Counties strengthening strategic NRM and Climate change adaptation and mitigation in the areas
• Coordinate reflection and learning forums for community and partners for purposes of providing forums for experiential learning & reflection.
• In liaison with partners, lead/support development of data collection and monitoring tools as required.
• Strengthen advocacy on prioritization and increased resource allocation for NRM related activities by County government and other CSOs.
• Build capacity on community groups on advocacy to engage service providers and participate in  forums relating to sustainable NRM, Climate Change mitigation and adaptation, and Carbon programming.
• Provide strategic leadership and support collaborative partnership engagements within the IMARA areas of focus across the counties.

Any Other

• Carry out any other duties assigned by the supervisor-5%

Required Professional Experience

• Knowledge of climate response approaches (adaptation, mitigation and enabling mechanisms), tools and processes
• S/he should have had training and or experience in using GIS software and GPSs
• Understanding of Carbon standards and quantification models.
• Knowledge and understanding and experience in monitoring and evaluation.
• Knowledge of the Carbon project registration and verification processes.
• Clear understanding of the role of Carbon markets in Climate Change mitigation and their role in adaptation and livelihood resilience.
• Demonstrated experience in supporting field teams on Climate project design, implementation and MERL.
• Basic understanding of the policy and legal framework for Climate Change at County level and the devolved Climate finance mechanism.
• The holder of this position must be a result orientated person who can handle a heavy work load as well as manage and satisfy multiple and at times conflicting organizational, donor and other stakeholder demands.
• S/he must also have ample experience in public relations and be a strong team player.
• S/he must have a network of contacts with the clean energy sector, local governments and conservation organizations.
• S/he must have knowledge of the voluntary Carbon market standards and programs.
• Must have skills and ability to provide training and mentorships.
• S/he must be a self-starter, able to work under minimum supervision and maintain good relationship.
• Experience working with private sector, local communities, institutions, governmental and traditional authorities in ASAL regions.
• Excellent interpersonal, communication, networking and representation skills.
• Proven leadership qualities, problem-solving and negotiation skills, and evidence of a successful team player.

Required Education, training, license, registration, and certification

The following may be acquired through a combination of formal or self-education, prior   experience or on the job training:

• The holder of this position must have a minimum of a Bachelor’s Degree in a relevant field from a recognized University within the Commonwealth, preferably in Environmental Science/Studies, Forestry, Agriculture/Agroforestry/Agricultural Education and Extension, Conservation Management, Natural Resources Management or Rangeland Management. A Master’s Degree or Post-Graduate Studies in the area of Climate Change Mitigation and Adaptation would be an added advantage.

• Minimum of three years’ experience in implementing sustainable natural resource management (SNRM) programs in ASAL/degraded parts of Kenya, two of which must have involved developing relationships and originating carbon transactions with diverse partners and with demonstrable competencies in designing, planning, implementation, documenting, record-keeping and reporting.

Preferred Knowledge and Qualifications

• Experience in working with consortium partners, county governments, private sector, civil society, donors and local communities. General knowledge in / Nutrition, Social Protection, Gender issues and Youth inclusion.