Employment Opportunities at Consolidated Bank of Kenya

Job Purpose

• Reporting to the Head of ICT, the ICT Manager -Business Systems and Applications will be responsible for overseeing the management, support, integration, optimization, and continuous improvement of the Bank’s business systems and enterprise applications to ensure operational efficiency, business continuity, innovation, and alignment with organizational objectives. The role will provide strategic leadership in the delivery of reliable, secure, and user-centric technology solutions that support the Bank’s operations and digital transformation agenda.

Key Responsibilities

• Managing and overseeing the Bank’s enterprise applications, business systems, and related digital platforms.
• Leading the implementation, integration, maintenance, and enhancement of business applications to support operational and strategic objectives.
• Ensuring optimal performance, availability, security, and reliability of all business systems and applications.
• Coordinating system upgrades, patches, testing, deployment, and change management processes.
• Collaborating with business units to identify automation opportunities and translate business requirements into technology solutions.
• Developing and enforcing application management policies, procedures, standards, and controls.
• Managing relationships with software vendors, service providers, and implementation partners.
• Overseeing user access management, system configurations, and application security controls in compliance with ICT governance and information security requirements.
• Monitoring application performance and preparing periodic reports on system utilization, incidents, and service delivery.
• Coordinating user training, system documentation, and end-user support services.
• Supporting business continuity and disaster recovery planning for enterprise applications and systems.
• Ensuring compliance with regulatory requirements, ICT standards, and internal policies relating to business systems and applications.
• Supervising and appraising staff within the Business Systems and Applications function.

Qualifications and Competencies

• Bachelor’s degree in Computer Science, Information Technology, Information Systems,
• Software Engineering, or a related field from a recognized institution.
• Master’s degree in a relevant field will be an added advantage.
• Relevant professional certifications such as ITIL, PMP, PRINCE2, COBIT, Oracle,
• Microsoft, SAP, CISSP, or related certifications will be an added advantage.
• Minimum of six (6) years relevant work experience in ICT, Systems Administration,
• Enterprise Applications, or Business Systems Management, three (3) of which should be in a management position.

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Job Purpose

• Reporting to the Branch Manager, the Business Development Officers will be responsible for delivering business performance through marketing of the Bank products while ensuring optimum productivity, quality loan book, operational efficiency and relations management.

Key Responsibilities

• Support the credit function of the Branch by ensuring growth of a high quality loan book as per set targets.
• Develop good customer loan facility proposals that comply with the Bank’s credit administration standards and policy.
• Market new liability accounts in line with the given targets – Deposit mobilization.
• Identify and understand specific client needs and deliver on time in line with the Bank’s policies and procedures.
• Keep abreast with new developments in customer preference and advice management on relevant changes.
• Manage customer relations under personal portfolio and ensure that lasting relations are established with all clients.
• Ensure turnaround time as per the Service Level Agreements when providing service to customers.
• In liaison with credit administration unit, ensure timely renewal of insurance policies for assets charged as security and timely updates of valuation reports for properties held as security for loans extended by the Bank under personal portfolio.
• Effective monitoring of loan repayments, mitigating risks related to default and periodically reviewing the loan portfolio to manage likely problem areas.
• Ensure regulatory compliance and implementation of effective anti-money laundering procedures and controls.
• Ensure timely submission of management reports

Qualifications and Competencies

• Possess a bachelor’s degree in a business related field.
• Possession of professional banking qualifications such as AKIB, ACIB or CPA will be an added advantage.
• Must have a minimum of three years’ relevant working experience in the banking industry.
• Should possess strong credit risk management skills.
• Should have strong customer service orientation and commercial awareness.
• Should have excellent interpersonal, and negotiation skills with the ability to network,
• generate new business and develop strong business relations.
• Should have good knowledge of the Central Bank of Kenya Prudential guidelines and also the Bank’s KYC policy.

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Job Purpose

• Reporting to the Head of Internal Audit, the Information Systems Auditor will be responsible for reviewing and evaluating the automated information processing systems, related non automated processes and the interfaces between them to ensure that information system controls are in place and that laid down information system policies and procedures are adhered to.

Key Responsibilities

• In charge of the Information System audit function of the Internal Audit Department.
• Develop and implement the annual Information Systems audit plan.
• Ensure that the Bank develops and maintains sound Information System policies and procedures that minimize risks without compromising efficiency.
• Assess the risks inherent in the bank’s information systems and recommend measures to mitigate them.
• Provide system investigation services whenever required.
• Evaluate the Bank’s compliance with internal information system policies, procedures and operating instructions.
• Conduct regular and surprise inspection of all procedures, policies and processes ensuring that they comply with all statutory requirements and best practice.
• Evaluate business continuity and disaster recovery including back up procedures, business continuity and disaster recovery plans, tests, sites, and usability.
• Evaluate and report on system infrastructure and life cycle management.
• Review system development, acquisition and maintenance.
• Ensure change management principles are followed.
• Provide support to other assurance processes to ensure the overall opinion incorporates the risks identified in the underlying information systems.
• Monitor the implementation & operation of defined controls and recommendations on an ongoing basis.
• Assist the Risk department with technical expertise to ensure ICT risks are well managed.

Qualifications and Competencies

• Be a holder of a bachelor’s degree in Computer Science or IT related field.
• Should possess professional qualification in Certified Information Systems Auditor (CISA) and/or Certified Information Security Manager (CISM).
• Possession of other Cisco certifications such as CCNA and CCSP will be added advantage.
• Should have thorough knowledge of current auditing techniques and experience of the entire audit process.
• Should possess advanced ACL skills and/or other audit skills.
• Should have a minimum of five years’ experience in information systems audit.
• Should have excellent analytical skills and great attention to detail.
• Should have strong communication and presentation skills.
• Should have broad knowledge of information systems and operations in view of the internal audit objectives.
• Should be able to work independently, meet deadlines and obtain results.
   

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Job Purpose

• Reporting to the Information Security Manager, the Information Security Officer will be responsible for safeguarding the Bank’s information assets, systems, networks, and digital infrastructure against cybersecurity threats, unauthorized access, data breaches, and operational risks. The role will support the implementation, monitoring, and continuous improvement of the Bank’s information security framework, policies, standards, and compliance requirements in line with regulatory and industry best practices.

Key Responsibilities

• Developing, implementing, and maintaining the Bank’s information security policies, procedures, standards, and guidelines.
• Monitoring the Bank’s ICT environment to identify, assess, and mitigate cybersecurity risks and vulnerabilities.
• Coordinating information security risk assessments, audits, and compliance reviews.
• Managing security incidents, investigations, reporting, and response activities to minimize operational disruptions and losses.
• Conducting continuous monitoring of network security, endpoint protection, access controls, and data protection measures.
• Supporting implementation and management of cybersecurity tools, systems, and technologies.
• Ensuring compliance with applicable regulatory requirements, data protection laws, and industry security standards.
• Coordinating user access management and reviewing system privileges to ensure appropriate segregation of duties and least privilege principles.
• Conducting staff awareness programs and trainings on information security and cyber hygiene.
• Preparing periodic information security reports, risk dashboards, and incident reports for management review.
• Liaising with internal auditors, external auditors, regulators, and service providers on information security matters.
• Supporting business continuity, disaster recovery, and cyber resilience initiatives within the Bank.
• Keeping abreast with emerging cybersecurity threats, trends, technologies, and best practices and advising management appropriately.
• Participating in implementation of ICT projects to ensure security requirements are integrated into systems and processes.

Qualifications and Competencies

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Information Systems, or a related field from a recognized institution.
• Professional certifications such as CISA, CISM, CISSP, CEH, CompTIA Security+, ISO 27001 Lead Implementer/Auditor, or related certifications will be an added advantage.
• At least three (3) years relevant work experience in information security, cybersecurity,
• ICT risk management, or related field, preferably in the banking or financial services sector.
• Demonstrated knowledge of information security frameworks, standards, and regulatory requirements.
• Proficiency in cybersecurity tools, network security, vulnerability management, and incident response processes.

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Job Purpose

• Reporting to the Head of Risk and Compliance, the ESG & Climate Risk Officer will be responsible in implementing a robust Environmental, Social and Governance (ESG) and Climate risk management framework in the Bank.

Key responsibilities

• Implement ESG and climate risk management framework.
• Develop, review and implement sustainability policies, and procedures.
• Integrate ESG factors into the Enterprise risk management program through collaboration with risk, compliance, and strategy teams.
• Conduct risk assessments on climate change impact, carbon footprint, and sustainability performance.
• Undertake assessments regarding ESG-related risks; Environmental, Social, and Governance risks.
• Perform independent portfolio level analysis and ESG & Climate related risk stress tests.
• Track and report key ESG risk indicators, sustainability performance metrics, and climate-related financial risks.
• Engage with regulators, investors, and stakeholders to promote ESG transparency and reporting.
• Support the development of sustainable finance initiatives, green lending policies, and responsible investment practices.
• Monitor ESG related limits established in the Risk Appetite Statement to ensure all violations are reported promptly.
• Conduct training and awareness sessions on ESG and climate risk management.
• Prepare ESG and Climate risk disclosure report(s) for senior management.
• Provide advisory support to senior management on ESG risk mitigation strategies.
• Work with Credit teams to integrate ESG and climate risk considerations into loan appraisal and approval processes
• Develop and maintain ESG and climate risk dashboards, including key risk indicators, portfolio
• exposure analysis, and sustainability performance metrics.

Qualifications and Competencies

• Bachelor’s degree in Environmental Science, Sustainability, Risk Management, Finance, Accounting or a related field.
• Professional certifications such as GRI Certified Sustainability Professional, GARP Sustainability and Climate Risk (SCR), CFA ESG Investing, or equivalent are preferred.
• At least 2 years of experience in ESG risk management, climate risk, or sustainability practices.
• Strong knowledge of ESG regulatory frameworks such as KGFT, TCFD, GRI, SASB, and ISSB IFRS Sustainability Standards.
• Experience in climate risk modeling, stress testing, carbon risk assessment, and sustainable finance.
• Strong analytical and problem-solving skills in ESG and climate risk management.
• Excellent understanding of global sustainability trends and regulatory requirements.
• Ability to develop and implement ESG risk frameworks and reporting structures.
• Thorough understanding of commercial bank operations.
• Strong communication and stakeholder management skills.
• High ethical standards and integrity in handling sustainability and governance matters.
• Proficiency in ESG data analysis, sustainability reporting tools, and risk assessment methodologies.
• Familiarity with scenario analysis/stress testing frameworks
• Exposure to development finance/sustainable finance programs will be an added advantage
   

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Job Purpose

• Reporting to the Debt Recovery Manager, the Debt Recovery Officer will be responsible for managing the non-performing asset portfolio of the Bank. The job will entail debt recovery, debt collection, debt monitoring, debt restructure, client visit, preparation of NPL reports and proper documentation and attending to court matters.

Key Responsibilities

• Facilitate and negotiate amicable resolutions in Recoveries for the assigned portfolio/ branch.
• Coordinate contacts with debtors for the portfolio/branch assigned and make client visits.
• Where security has been provided or otherwise, liaise with the Debt Recovery Manager to institute recovery proceedings against the clients and oversee the follow up of repossession agents to ensure quick turnaround time on all repossession orders issued.
• Recommend to Manager Recoveries the engagement of the services of an investigator in the event of non-payment to ascertain other client assets that may be used to realize a shortfall arising from a terminated contract.
• Liaise with other service providers such as Debt Collectors, Lawyers, Auctioneers and
• Private Investigators for follow up of instructions issued to them.
• Work closely with the Legal department in the issuance of Statutory notices.
• Maintain updated debtors’ files with notes on all correspondence, meetings and telephone conversations.
• Where necessary, represent the Bank as a witness during court hearings and provide all the necessary support to lawyers acting for the Bank.
• Review of Provisions & Interest Suspense on Sub-Standard, Doubtful & Loss Accounts -(In conformity with prudential guidelines).
• Ensure all the classifications are in line with prudential guidelines requirements.
• Ensure that quality and timely periodic reports are prepared for management review.

Qualifications and Competencies

• Holder of a bachelor’s degree in Law, Finance, Commerce, Economics Accounting, Banking or any business related field.
• Possession of professional qualifications in Law, Credit Management and Debt collection will be an added advantage.
• Should have at least three years’ experience in debt recovery in a Bank or Financial Institution.
• Should have thorough knowledge of legislation relating to lending and lending portfolio management.
• Should have excellent knowledge of data analysis and Microsoft Excel skills.
• Should have excellent inter-personal, communication and negotiation skills.
• Should have excellent planning, organization, problem solving and analytical skills

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Job Purpose

• Reporting to the Manager, Credit Analysis, the Project Analyst will be responsible for analysis of construction loans and other project related loan applications as well as support on-going projects to ensure that the Bank’s interest is upheld and projects are seamlessly executed for mutual benefit of the Bank and customers.

Key responsibilities and accountabilities

• Analyze feasibility studies, credit data and financial statements to determine the degree of risk involved in extending credit.
• Administer mortgage, monitor implementation and review various reports including appraisals, environmental documentation, and engineering reports to determine compliance with investor requirements of projects financed by the Bank to ensure successful completion of the same.
• Ensure compliance of all lending procedures as stipulated in the credit policy manual, monitoring various financing products advanced to ensure compliance in relation to their satisfactory conduct, ensuring all post approval activities, including conditions precedent to disbursement, are accurate and complete.
• Provide technical support to the branch credit staff and clients on credit/ mortgage related issues.
• Hold meetings with clients, consultants to address issues on proposed construction projects.
• Conduct periodical site visits to assess projects and hold discussion with concerned parties together with the project managers;
• Consult with customers to resolve complaints and verify financial and credit transactions.
• Conduct market intelligence researches and preparation of reports for presentation to the
• Credit Committee on the Real Estate sector and make recommendations for adaptation.
• Participate in the preparation of Board Papers for presentation to the Board Credit
• Committee and Management Papers and reports for presentation to the Management Credit Committee.
• Liaise with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses, verify financial and credit transactions.

Qualifications and Competencies

• Should be a holder of bachelor’s degree in Land Economics, Building Economics Construction, Engineering or a related field.
• Should possess professional qualification in Project Management or a related field.
• Should be a member of a relevant professional body.
• Should have at least four years’ banking experience
• Should possess excellent credit and financial analysis skills.
• Should have excellent communication, report writing and presentation skills.
• Should have great interpersonal skills, good customer service orientation and commercial awareness. 

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Job Purpose

• Reporting to the Manager-Digital Banking, the Officer- Digital Banking will be responsible for the development of digital products; review of strategic business challenges and provide support to Business, compile and schedule requests for mobile and online banking. The officer will also be required to conduct market research, review processes, customer documentation, activities for enhancements, maintenance and creating a customer focused user experience.

Key Responsibilities

• Champion and gain buy-in for the bank’s products strategy, product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
• Development of superior user experience and processes on the bank’s digital channels.
• Execute product implementation between Business, Operations, Technology & all third parties.
• Support product launches to ensure go-to market plans are effective and will deliver the planned performance indicators – financial and customer targets.
• Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties.
• Prepare Management reports and monitor the digital channels use through effective performance monitoring.
• Offer support to the sales teams and other partners to ensure products and programs achieve the Banks targeted ROI.

Qualifications and Competencies

• A Bachelor’s degree preferably in Computer Science; Technology or related field. Certification in Product Development/ Project Management/ AGILE Methodologies and Practices.
• At least 3 years’ experience in product development with specific experience in Digital Product development.
• Delivery of financial products and services in a high growth environment.
• Building relationships, networks & Managing teams.
• Experience in Mobile Money or Payments Platform Support and Project Management will be advantageous.

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Job Purpose

• Reporting to the ICT Manager- Business Systems and Applications, the ICT Officer -Business Systems and Applications will be responsible for supporting, maintaining, and optimizing the Bank’s business systems and application platforms to ensure efficient, secure, and reliable operations. The role will facilitate system integrations, user support, application performance monitoring, and implementation of technology solutions that enhance business processes, service delivery, and operational efficiency.

Key Responsibilities

• Supporting the administration, maintenance, and optimization of the Bank’s business systems and application platforms.
• Monitoring system performance and ensuring availability, reliability, and efficiency of applications.
• Providing first-line and second-line support to users on business systems and applicationrelated issues.
• Coordinating troubleshooting, diagnosis, and resolution of application incidents and system errors.
• Participating in implementation, upgrade, testing, and rollout of new systems and application enhancements.
• Supporting integration of business applications with other internal and external systems.
• Conducting user acceptance testing (UAT) and preparing system documentation, user manuals, and technical reports.
• Managing application user accounts, access rights, and permissions in line with security policies and segregation of duties requirements.
• Liaising with vendors, service providers, and internal stakeholders on application support and maintenance matters.
• Assisting in database management, data integrity checks, and generation of operational reports.
• Supporting business continuity and disaster recovery processes for business applications and systems.
• Monitoring compliance with ICT policies, standards, and regulatory requirements relating to systems and applications.
• Conducting end-user training and awareness on system usage and application functionality.
• Identifying opportunities for automation, process improvement, and digital transformation within the Bank.
• Maintaining proper documentation of system configurations, change requests, and incident resolutions

Qualifications and Competencies

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field from a recognized institution.
• Relevant professional certifications in systems administration, databases, ERP systems, business applications, or related ICT fields will be an added advantage.
• At least three (3) years relevant work experience in ICT systems support, business applications management, or related field, preferably in the banking or financial services sector.
• Demonstrated knowle

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Job Purpose

• Reporting to the Branch Manager, the Business Development Manager will be responsible for be responsible for delivering business performance through marketing of the Bank products while ensuring optimum productivity, quality loan book, operational efficiency and relations management.

Key Responsibilities

• Spearhead the Credit function of the Branch by ensuring growth of a high quality loan book as per set targets.
• Develop good customer loan facility proposals that comply with the Bank’s credit administration standards and policy.
• Market new liability accounts in line with the given targets – Deposit mobilization.
• Review customer demands in the market and recommend products/ services that fit their needs in line with our policy.
• Keep abreast with new developments in customer preference and advise management on relevant changes.
• Manage customer relations under personal portfolio and ensure that lasting relations are established with all clients.
• Ensure turnaround time as per the Service Level Agreements when providing service to customers.
• In liaison with credit administration unit, ensure timely renewal of insurance policies for assets charged as security and timely updates of valuation reports for properties held as security for loans extended by the Bank under personal portfolio.
• Effective monitoring of loan repayments, mitigating risks related to default and periodically reviewing the loan portfolio to manage likely problem areas.
• Ensure regulatory compliance and implementation of effective ant-money laundering procedures and controls.
• Ensure timely submission of management reports.

Qualifications and Competencies

• Be a holder of a bachelor’s degree in a business related field.
• Possession of professional banking qualifications such as AKIB, ACIB or CPA will be an added advantage.
• Must have a minimum of five years’ relevant working experience in the banking industry.
• Should possess strong credit risk management skills.
• Should have strong customer service orientation and commercial awareness.
• Should have excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Should have good knowledge of the Central Bank of Kenya Prudential guidelines and also the Bank’s KYC policy.

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Job Purpose

• Reporting to the Manager, Product Development & Innovation, the Product Development Officer will be responsible for managing the development of Assets, liabilities and digital products; review of strategic business challenges and provide support to the business on growing assets and liabilities products and digital solutions, compile and schedule requests for liabilities and mobile digital products and services; maintain product store and the roadmap.

Key Responsibilities

• Champion and gain buy-in for the product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
• Business Process Re-engineering
• Execute product implementation between Business, Operations, Technology & all third parties.
• Conduct Market research
• Support product launches to ensure go-to market plans are effective and will deliver the planned performance indicators – financial and customer targets.
• Develop work plans for new and improved capabilities, together with internal and external
• partners and maintain service levels agreements with relevant functions and third parties.
• Share input for budget forecasts.

Qualifications and Competencies

• Holder of bachelor’s degree in Economics, Marketing, Commerce, Banking and Finance or Technology or related field from a recognized university.
• Possession of professional Certification in Product Development/ Project Management/AGILE Methodologies and Practices.
• At least 5 years’ experience in product development with specific experience in:
  • Assets, liabilities and Digital Product development.
  • Delivery of financial products and services in a high growth environment.
  • Building relationships, networks & Managing teams.
  • Project Management/Relationship Management.
  • Experience in Mobile Money or Payments Platform Support will be advantageous.
• Should have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Should have sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations. 

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Job Purpose

• Reporting to the Head of Retail & SME, the Branch Manager will be responsible for running an effective and efficient branch leading to higher profitability and growth in line with the Bank’s strategy, higher staff engagement and high levels of customer satisfaction.

Key Responsibilities

• Implement the Bank’s strategy at branch level in terms of growth in customer base with concurrent growth in branch liabilities and assets.
• Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.
• Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews.
• Provide guidance and leadership to staff and be responsible for their training and development.
• Manage the performance of staff to ensure delivery of set targets through diligent performance management.
• Implement and monitor the operational risk management guidelines for the branch.
• Support marketing initiatives and monitor and provide regular feedback on products performance.
• Maintain the look, feel and physical security of the branch premises as well as staff and customers.

Qualifications and Competencies

• Holder of bachelor’s degree in a business related field from a recognized university.
• Possession of professional banking qualifications such as AKIB and/or CPA (K) will be added advantage.
• At least 7 years’ experience in general banking, 3 of which should have been in branch management.
• Should have experience in Credit Analysis and administration.
• Should have thorough knowledge and understanding of the banking industry.
• Should have excellent inter-personal, communication and negotiation skills with the ability to network and develop strong business relations.
• Should have strong leadership and people management skills with demonstrated competencies in championing high performance management.
• Should have excellent planning, organization, problem solving and analytical skills.