Careers at Henkel

What You´ll Do

• Liaises with other stakeholders in order to provide professional support and advice
• Strives for improvements and efficiencies in Engineering and Maintenance processes
• Monitors KPIs for engineering processes
• Execute and monitor Capex and Opex projects
• Maintains up-to-date knowledge of technical development and trends in the field of expertise

What makes you a good fit

• Problem solving
• Innovative
• Decision Making
• Project management
• Process safety

Some perks of joining Henkel

• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance Bonus
• Annual 1 month bonus
• Comprehensive Accident and Life Assurance cover of 5yrs - 8yrs Gross salary
• Comprehensive Health Insurance cover for employee+4 dependents

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What You´ll Do

• Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
• Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
• Build customer relationship by supporting enquiries
• Collect feedback & identify opportunities to drive CSAT, including regular visits
• Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups
• Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction
• Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities
• Support the implementation of organizational changes, processes, projects, pilots and regional best practices
• Contribute to reviewing operations in own area of work & generate ideas to assist in identifying cont. improvement. for operational efficiencies & CX
• Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance
• Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
• Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction

What makes you a good fit

• planning and organizing
• customer focus
• recommend solutions
• builds customer loyalty
• customer system operation

Some perks of joining Henkel

• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance Bonus
• Annual 1 month bonus
• Comprehensive Accident and Life Assurance cover of 5yrs - 8yrs Gross salary
• Comprehensive Health Insurance cover for employee+4 dependents