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  • Posted: Jun 20, 2025
    Deadline: Not specified
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    Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It’s a passion. Have you got what it takes?
    Read more about this company

     

    Customer Excellence & Logistic Specialist

    What You´ll Do

    • Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
    • Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
    • Build customer relationship by supporting enquiries
    • Collect feedback & identify opportunities to drive CSAT, including regular visits
    • Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups
    • Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction
    • Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities
    • Support the implementation of organizational changes, processes, projects, pilots and regional best practices
    • Contribute to reviewing operations in own area of work & generate ideas to assist in identifying cont. improvement. for operational efficiencies & CX
    • Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance
    • Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
    • Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction

    What makes you a good fit

    • planning and organizing
    • customer focus
    • recommend solutions
    • builds customer loyalty
    • customer system operation

    Some perks of joining Henkel

    • Globally wellbeing standards with health and preventive care programs
    • Gender-neutral parental leave for a minimum of 8 weeks
    • Employee Share Plan with voluntary investment and Henkel matching shares
    • Performance Bonus
    • Annual 1 month bonus
    • Comprehensive Accident and Life Assurance cover of 5yrs - 8yrs Gross salary
    • Comprehensive Health Insurance cover for employee+4 dependents

    Check if your CV matches this job with MyJobMag AI

    Method of Application

    Interested and qualified? Go to Henkel on henkel.csod.com to apply

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