Jobs at Accor

Job Description

• Develop and execute a food and beverage operating strategy aligned with the brand’s objectives
• Implement and maintain the highest standard operating procedures for all food services.
• Recruit, train, mentor, and manage a high-performing team, fostering a culture of excellence, teamwork, and guest satisfaction.
• Sets and clearly communicates the strategic direction for the Food & Beverage department
• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
• Focus on performance metrics including but not limited to; Engagement, Guest Experience, Top Line Revenue, Margin Improvement, Competitive positioning.
• Develop and manage the F&B budget in line with forecasts.
• Oversee the operations concerning food and Beverages in all restaurants, banquet functions and In Room Dining while introducing new methods.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
• Take ownership of Guest complaints
• Ensure compliance with food safety standards and regulations.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.

Qualifications

• Degree in Hotel and Restaurant Management or related is required
• At least 5 years experience in a senior leadership role in F&B in a 5 Star International brand 
• Strong understanding / experience of Hotel Operations in a multi-cultural environment.
• Entrepreneurial, thinks out of the box
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• High level of drive for results; adaptable and flexible with the ability to build relationships.
• Should have eye to details and focus on quality results in terms of service 
• Communicate thoughts, actions and opportunities clearly with strong networking skills

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Job Description

• Assist to streamline the security program to safeguard the property.
• To safeguard guests, visitors, employees and the property when in the premises.
• Analyze the various problems confronting the Security Department & develop solutions.
• Design & develop techniques to prevent or minimize waste, theft or pilferage.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
• Assist to identify the major facilities and security equipment requirements for the department and the property.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
• Constant supervision of the team members.
• Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
• Coordinate operations with Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Ensure to offer special protection to VIPs and Government Dignitaries.
• Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
• Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
• Ensure to make clear and concise plans, while dealing with emergencies.
• Ensure that fire prevention and safety procedures are maintained in all areas of the hotel.
• Ensure that all security operations are in accordance with Standard Operating Procedures.
• Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
• To handle guest complaints pertaining to security.

Qualifications

• Bachelor of Arts in Criminology or related studies
• Minimum 3 years of relevant experience in a similar capacity
• Certificates in CPR, First Aid Management and Basic Fire Fighting
• No criminal record