Fresh Jobs at Aga Khan University Hospital

Job Purpose/Summary 

• AKU is building an AI-enabled product to address the challenges of low- and middle-income countries (LMICs). As part of the office of the Chief Data Innovation Officer (CDIO), you will work at the intersection of data science, AI, and product development to shape and deliver high-impact GenAI tools.
• We are seeking a Data Scientist / Analyst who brings strong technical skills in machine learning and NLP, and is eager to take on full stack development responsibilities. You will work closely with engineering and academic teams, and design stakeholders to co-develop product features, define data workflows, and deploy AI-enabled tools that serve both academic excellence and social development.

Key Roles and Responsibilities 

• Design, train, evaluate, and refine LLM-based workflows and data pipelines.
• Define features, user stories, and manage backlog. Coordinate agile sprints.
• Ensure training and inference datasets are complete, accurate, and relevant.
• Engage with domain experts, faculty, and operations teams to gather feedback.
• Conduct A/B testing, collect usability feedback, optimize UX in GenAI outputs.
• Document data lineage, model decisions, and ensure privacy and security.
• Publish learnings, contribute to internal workshops, stay current in GenAI.

Relevant Experience and Qualifications

• BSc or MSc in Data Science, Computer Science, Engineering, or a related quantitative field.           
• A proven track record in building and shipping successful analytics software products at scale at a high-growth, high-tech company.
• 2+ years of experience in a data science or engineering role.
• Experience with GenAI or NLP techniques (e.g., transformers, prompt engineering).
• Background in building data-driven products using agile methodologies.
• Proficient in Python, SQL, ML libraries (scikit-learn, Transformers, LangChain, etc.)
• Familiarity with BI tools (e.g., Power BI), and data versioning / MLOps pipelines.

go to method of application »

Responsibilities:

• Examine patients with ear, hearing or balance and other related problems using equipment such as audiometers, speech analysers
• Conduct the prescribed hearing tests, understand, interpret findings, and determine if hearing impairment is conductive or sensorineural in nature
• Provide patients with hearing aids or refer for potential cochlear implant
• Evaluate all patients on follow up on the current condition and make note of any developments or changes
• Educate patients on ways to prevent or delay hearing loss
• Work in collaboration with other specialty in a multi-disciplinary approach to include newborn, paediatric and adult hearing screening
• Maintain records of audiograms and ensure patient confidentiality
• Assess patient and family education needs and provides appropriate teaching based on their needs
• Instruct patient and family regarding investigations and follow up clinic appointments
• Observe infection control practices and maintains a clean and safe work environment for staff and patients
• Participate in data collection and monitoring of unit-based quality indicators
• Ensure compliance with health and safety guidelines for staff and patients, reporting any accidents, incidents, hazards, or equipment defects in accordance with laid down policies
• Participate in unit based continuing education, quality improvement (QI) projects

Requirements:

• Diploma in Clinical Audiology
• Minimum 2 years of working in a busy Audiology facility, with expertise in paediatrics
• Demonstrate adequate knowledge as well as skills to conduct and interpret Pure Tone Audiometry, Speech Audiometry, tympanometry Transient Evoked Otoacoustic, Emissions Brain Evoked Response Auditory/ Auditory Brainstem Response, Neonatal Screening and Visual Reinforcement Audiology
• Certification in Basic Life Support (BLS)
• Excellent written and Verbal communication skill

go to method of application »

Job Purpose:

Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.

Responsibilities:

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk by clocking in and out in the HR time management software.
• Beware of the down time and data protection procedure in the event of a system failure.
• As a cashier, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system, update data and records in the computer system.
• Admission of patients and collection of IP deposits as per the laid down guidelines.
• Account for and balance all monies collected from patients on a daily basis and deposit the money to main hospital Automated Banking Machine at the end of a work shift.
• Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• Ensure the Pre-Authorizations are duly completed by the Physicians and sent to corporations for approval within 24hours.
• Liaise with patient services supervisor, manager and patient’s insurance company regarding any uncertain approval of such cases.
• Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.
• Verify that all benefits for corporate employees are billed as per existing entitlement guidelines.
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care.
• Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care.
• Re-confirm/ update contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on a timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.
• Escalate any difficult/challenges faced in the cause of the operations to the Duty Supervisor/ Manager promptly for assistance.
• Any other duties as may be assigned from time to time.

Qualifications and skills required:

• Diploma in Front Office Administration/ Business Administration or equivalent.
• At least 3 months’ work experience from the hospitality industry
• Excellent Customer Service & people skills
• Ability to multi-task & detail oriented
• Good communication & interpersonal skills
• Attention to detail and good problem-solving skills
• Ability to deal with the public
• Culture sensitive individual
• Good planer & results oriented,
• High integrity.